Romantica Home Decor

Dear Sir/Madam, Romantica Home Decor has been accepting voucher from *** *** ** *** *** for over years, and have had zero complaints by themOur furniture is not garbage or flimsy it has met the rules and the codes of *** *** ** *** *** and
it lasts years when given proper care of the furnitureFrom the time the customer had received the merchandise and sent the complaint it has been almost a yearWhen the customer called the store screaming and using nasty language to get help the first answer was to bring the dresser drawer back to the store to fix it for her, but she refused to do soWhile telling her to come to our store so we can fix the merchandise she kept yelling and cursing at our representativeThe dresser she received has a life time warranty for parts from the manufacturer, but she didn't give us any chance to explain thatWe are unable to go to her house to fix any products that would be against the rules of *** *** ** *** *** (the assembling is full responsibility of customers)If the customer will like for us to fix the merchandise she must bring it to the store or to come to take the manufacturers information for parts that have broke, and they will ship her the parts by *** for free.Sincerely, Sam B***