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Romantix, Inc.

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Romantix, Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After reviewing the complaint we have found that the missing item was shipped separately to the customer. The attached image is the tracking for that package showing that it arrive the day after this complaint was posted.   We received the voicemail on 3/19 (Saturday) and returned with an...

email (see below) giving her the tracking of the package and information as to it's whereabouts.  Someone should've told me it was shipped separately. And I still haven't received it.On Mar 23, 2016 7:56 AM, "[redacted]" <[redacted]> wrote:Hello [redacted], I received your voice mail and email this morning.  I have attached a link below for you.  Your DVD shipped out on 3/15/16 and looks to have been arrived at the post office on 3/19/16.[redacted]  Thank you,[redacted]  We apologize that the package did not arrive as expected. We will make sure we provide clearer tracking in the future on orders like this so our customers can easily follow up and see where their orders are.  If there are any further questions. I can be contacted via Revdex.com or directly at: [redacted] or ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I finally received my products so further action is no longer necessary... However, the day it arrived I had to pay for shipping when I already paid. I just think, the situation could've been handled a little bit more professionally.

Thank you for contacting us, we apologize that we did not respond in a timely manner.  We reviewed the situation and have determined we can replace the card. We need to coordinate with the customer to determine how he would like to receive that replacement card.  Please contact me at...

[redacted] ([redacted] - Director of Store Operations)

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