Romantix

Thank you for contacting us, we apologize that we did not respond in a timely manner We reviewed the situation and have determined we can replace the cardWe need to coordinate with the customer to determine how he would like to receive that replacement card Please contact me at [redacted] ( [redacted] - Director of Store Operations)

After reviewing the complaint we have found that the missing item was shipped separately to the customerThe attached image is the tracking for that package showing that it arrive the day after this complaint was posted We received the voicemail on 3/(Saturday) and returned with an email (see below) giving her the tracking of the package and information as to it's whereabouts Someone should've told me it was shipped separatelyAnd I still haven't received it.On Mar 23, 7:AM, " [redacted] " < [redacted] > wrote:Hello [redacted] , I received your voice mail and email this morning I have attached a link below for you Your DVD shipped out on 3/15/and looks to have been arrived at the post office on 3/19/[redacted] Thank you,*** We apologize that the package did not arrive as expectedWe will make sure we provide clearer tracking in the future on orders like this so our customers can easily follow up and see where their orders are If there are any further questionsI can be contacted via Revdex.com or directly at: [redacted] or ###-###-####