Romeo KIA of Kingston

Revdex.com:At this time, I have not been contacted by Romeo KIA of Kingston regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was not made aware that the DVD was not installed prior to picking up of the vehicle and actually expressed my frustration to the sales guy and the financier guyAs for being unresponsiveI was responsiveThe timeline just didn't fitI was out of work in disability and dealing with several other life changing eventsI did not receive a call cancelling the install on the ***This can all be determined by phone records and textsThis has been a significant inconvenience and again the response via texts last night were complete harassmentAnd this response is full of justification and inaccuracies regarding the actual events occurred I feel that this is being handled unprofessionally due to the personal feelings the managers and the owners hold In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business was aware of the issues regarding the truck and as the attached email indicates, from the sales representative who assured me, the truck was covered under a dealership limited day warrantyHe clearly states that it is the upper management who refuses to stand by their promise to cover the unit for days from date of purchaseLucia R [redacted] indicates that excessive play in the steering is acceptable, with no need to correct in New York StateHowever, steering is a major concern with respect to vehicle safety inspection according to DMVIF this is Romeo Kia's position how many unsafe vehicles are the putting on the road at the risk of human life to turn a profit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business was aware of the issues regarding the truck and as the attached email indicates, from the sales representative who assured me, the truck was covered under a dealership limited day warrantyHe clearly states that it is the upper management who refuses to stand by their promise to cover the unit for days from date of purchaseLucia R*** indicates that excessive play in the steering is acceptable, with no need to correct in New York StateHowever, steering is a major concern with respect to vehicle safety inspection according to DMVIF this is Romeo Kia's position how many unsafe vehicles are the putting on the road at the risk of human life to turn a profit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business was aware of the issues regarding the truck and as the attached email indicates, from the sales representative who assured me, the truck was covered under a dealership limited 30 day warranty. He clearly states that it is the upper management who refuses to stand by their promise to cover the unit for 30 days from date of purchase. Lucia R[redacted] indicates that excessive play in the steering is acceptable, with no need to correct in New York State. However, steering is a major concern with respect to vehicle safety inspection according to DMV. IF this is Romeo Kia's position how many unsafe vehicles are the putting on the road at the risk of human life to turn a profit.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was not made aware that the DVD was not installed prior to picking up of the vehicle and actually expressed my frustration to the sales guy and the financier guy. As for being unresponsive... I was responsive.... The timeline just didn't fit... I was out of work in disability and dealing with several other life changing events. I did not receive a call cancelling the install on the [redacted]. This can all be determined by phone records and texts. This has been a significant inconvenience and again the response via texts last night were complete harassment... And this response is full of justification and inaccuracies regarding the actual events occurred.  I feel that this is being handled unprofessionally due to the personal feelings the managers and the owners hold. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sold the vehicle pursuant to NYS laws and regulations.  The customer was aware of the NYS limited warranty and signed an acknowledgement that there was no extended warranty and he declined to purchase additional coverage.  At the time of delivery, the vehicle conformed to the...

requirements set forth by the State of New York.

Revdex.com:At this time, I have not been contacted by Romeo KIA of Kingston regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] originally contacted us at the end of April to purchase the Sedona.  After approximately one month of negotiations back and forth, a deal was made.  Part of the deal was for headrest DVD players to be installed.  The DVD players must match the color of the interior of the...

vehicle, as [redacted] is aware as her trade-in vehicle had the same.  At the time of pick up, the DVD players had not yet arrived.  She was made aware of that PRIOR to coming to the dealership to pick up the vehicle and again agreed to the same at the pick up of the vehicle.  She had been contacted several times in the weeks following (end of May, early June) to have the DVD players installed.  She was unresponsive to Chris.  When I saw her, the situation was discussed and I offered to send s[redacted]ne to pick up her vehicle, drive it to Kingston, have the DVD players installed, and drive it back to her (over 1 hour each way).  This was not acceptable to [redacted] as she stated she could not be without a vehicle for a day.  I then offered to give her a loaner vehicle and still drive up to Albany to exchange the vehicles.  I said Chris would reach out to her to set it up, which he did.  Her schedule, even though she is not currently working, was apparently too busy to make this happen until she was contacted again by my husband to complete the installation.  Far from "dragging" our feet to get this completed, we need this transaction to be completed as we need [redacted] to sign her title for her trade in from Virginia.  The installation was set up for July *, but was cancelled by the installer.  [redacted] received a phone call and voicemail stating the same.  As she states in her complaint, this installation is "set up for next Tuesday as it works best for (her)".  We can refund the $1374 that she paid for the DVD players, not $2000 as she alleges, but the money will go to the lending institution because the DVD players were financed.  I have no problem completing this transaction.  To the contrary, I would like this transaction completed as soon as possible.  At this point, [redacted] can keep her appointment for next Tuesday, at which time we will drive a loaner vehicle to her in Albany, pick up her Sedona, drive it to Kingston, have the DVD players installed and return her Sedona to her in Albany and pick up the loan, OR we can refund the $1374 to the lending institution as the law requires.  She has been offered both of these options and we will do whichever solution she chooses.We look forward to her response.

Review: Purchased a 2006 Ford F250 with 102k mile on it for $16216.00 plus tax, tags, and title from Romeo Kia on 06/**/2015. The vehicle had several issues: play in the steering, no jack, dashboard lights out and a rear light out in the bed/collision warning light. When the vehicle was purchased the sales manager, Phil R[redacted] indicated that the vehicle would come with a 30 day dealer warranty and that if I had any problems or concerns with the vehicle to bring it in for service during that period. Upon delivery again these issues were indicated and an email was sent to the salesman Ross C[redacted]. Of which I received a responding email from the Romeo Kia indicating that they were unable to check the front end of the truck out because at their facility they did not have a lift which would lift the trucks weight. Further, stating that the concerns I had were invalid as the problem indicated were not necessary to pass NYS inspection. Upon contacting the Sales Manager, Phil R[redacted] and General Manager, Lucia R[redacted], I was informed that the dealership had put $3000. into the truck to get it to pass inspection and were not required to put anything more in this unit. The dealerships position is that they are not going to loss anymore money in this deal. I have taken the truck to several mechanics who have indicated the problem in the front end are the tie rods and steering dampener. Today, 07/**/2015, I brought the purchased truck back to Romeo Kia to have the front end serviced and the exhaust system repaired as the tailpipe broke from the exhaust system.

Lucia R[redacted], General Manager Romeo Kia, indicted that they are not required to repair the truck as the truck having been sold to me with over 100k miles did not have to be covered by dealer warranty and that I should purchase and extended warranty if I wish the truck to be repaired properly. Further, informing me that she is a lawyer, and that she hold no liability to warranty anything on my truck as the selling dealer. Ms.. R[redacted] also stated that the truck was purchased from Romeo Kia, with a lift kit already installed, which may have been installed improperly and basically my purchase was as is. I have a video of the Sales manager driving the truck which clearly shows the excessive play in the steering. My understanding is that steering is a component of the NYS inspection process, and excessive play is a major safety concern for motorists.Desired Settlement: That the trucks front end be repaired to correct the steering play, the dash lights be repaired, and an appropriate jack be supplied by the dealer

Business

Response:

We sold the vehicle pursuant to NYS laws and regulations. The customer was aware of the NYS limited warranty and signed an acknowledgement that there was no extended warranty and he declined to purchase additional coverage. At the time of delivery, the vehicle conformed to the requirements set forth by the State of New York.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business was aware of the issues regarding the truck and as the attached email indicates, from the sales representative who assured me, the truck was covered under a dealership limited 30 day warranty. He clearly states that it is the upper management who refuses to stand by their promise to cover the unit for 30 days from date of purchase. Lucia R[redacted] indicates that excessive play in the steering is acceptable, with no need to correct in New York State. However, steering is a major concern with respect to vehicle safety inspection according to DMV. IF this is Romeo Kia's position how many unsafe vehicles are the putting on the road at the risk of human life to turn a profit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Romeo KIA of Kingston regarding complaint ID [redacted].Sincerely,[redacted]

Review: When I went to kia to be approved the sales man Niel told me I had gotten approved for three different cars , we discussed down payments and car payments Neil advised me I should sell my car I had to get more money then the trade in value so I did . The next day I arrived gave Neil what I had gotten for my old car Neil then let me know I would need 2000 down deposit. I spoke to him about what I could do to lower the down payment Neil then suggested if I got a co signer it would lessen the down payment so I did that . I waited two days for a responce and after multiple calls to Chris G[redacted] and then Lucia I finally got an answer that I could pick my car up the following day . I went signed all the papers and drove off with my car. Two days later I received a voicemail while I was at work stating there had been a mistake I either had to bring back the car or 1800 dollars. I then called back Chris and he had let me know Neil was not authorized to tell me I could have a lower down payment with a co signer. So upset and crying I called Lucia back for a meeting . When I arrived Chris was very apologetic that Neil had made a huge mistake but he could not discipline him because he had cancer. I spoke with Lucia and tried explaining to her that this was a mistake made by her sales rep. She had let me know then that Neil failed to tell me I never got approved for a loan that in fact he wanted me to get a co signer to get the sale of the vehicle. For the next week I got threatening emails and voicemails from management at kia demanding 1800 dollars or my car was getting repoed or tey were contacting the police. I let them know I was taking further action because this was not a mistake of mineDesired Settlement: Have them take care of there mistakes stop contacting me and leaving me threatening emails and voicemails