Romeo's Fuel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not present the company with a paid receiptI filed a complaint with the Suffolk county department of consumer affairs and provided THEM with a copy of my paid receiptAfter the company was contacted by *** *** *** *** *** ** ***, they agreed to return my money*** *** advised me to follow up with him.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
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Romeo's Fuel is in receipt of the Revdex.com complaint filed by *** ***Our company delivered gallons of Premium NoHeating Oil as requested by the customerIn response to the complaint, our company did not add anything to the oil as the customer statesOur belief is the customer allowed
their tank to get so low that when the new oil was pumped, it pushed up all the sludge from the bottom of the tankOur truck was checked by *** *** *** *** *** on February **, as a result of this complaintOur truck and oil passed inspectionWe provided *** *** *** *** *** copies of our fuel oil purchase receipts and the *** *** *** showing where our oil was purchased and the number of customers delivered to between fill ups on January **, *** *** *** *** *** advised us upon passing inspection that if the fuel oil was as the customer stated, we would have had fourtee n (14) other customer complaintsIt is Romeo's Fuel's recommendation that if the customer allows the oil tank to get extremely low again in the future, the customer should add prior to delivery, a Fuel Oil Sludge Treatment to disperse the sludge and emulsify water in the tank which will help to eliminate burner breakdownThe treatment will also help avoid breakdown from clogged lines, strainer and nozzlesHad the customer contacted our company, we would have advised them on how to prevent future issues like thisRomeo's Fuel hopes to continue to do business and if there is anything we can do, please contact us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not present the company with a paid receiptI filed a complaint with the Suffolk county department of consumer affairs and provided THEM with a copy of my paid receiptAfter the company was contacted by *** *** *** *** *** ** ***, they agreed to return my money*** *** advised me to follow up with him.
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***
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On August **, 2014, Romeo's Fuel was to deliver gallons of Premium NoHeating oil to *** ***le as orderedProtocol and procedure for all Cash on Delivery (COD) orders is first the drivers knocks at the door and confirms with the home*** the quantity of fuel to be pumped and the total
amount that will be due upon completion** ***'s tank did not take the full gallons as orderedgallons of fuel oil was pumpedUpon completion of pumping the driver requested and collected $for the gallons of oilIt is not our policy to collect more than what is owedThere is no indication written or otherwise on the delivery ticket that *** *** paid for more oil than was pumpedThis was advised to ** *** when she contacted our office six months after the delivery in questionShould a customer decide to leave the money in an undisclosed location and there is an overpayment, our policy is to I ssue a refund check accordinglyThis was not the caseA copy of the delivery ticket can be provided upon request

On March **, 2015, Customer presented our company with copy of original receipt showing that a refund is dueRefund check has been issued for full amount due of $to customer