Complaint: [redacted] I am rejecting this response because:When you spend a great deal of money to replace something that is broken, you don’t expect to end up with something more broken than what you started out with, especially in less than hoursWe expected quality work when we hired a professional and this is not what we receivedThe contract guarantees “Good work”, we did not receive “Good work.” Since our initial complaint, many more cracks have appeared and we are certain that the step is compromised as wellMother Nature is not responsible for the cracks throughout the concrete work, poor quality/workmanship isThere were things that were not done that should have been done and things that were not done correctlyThe solution given to me by [redacted] Srwas that he felt bad and would make it rightHe never followed through and he does not answer his phoneI will never again use the services of the Romero Company and expect a full refund of monies paid to Romero Company as I will need to replace the entire driveway and walk waysIf a resolution is not reached, I fully intend on taking the Romero Company to Small Claims court and to the mediaThey have taken our money and have provide us with a concrete disaster Sincerely, [redacted] ***
Hello my name is [redacted] , I’m the owner of Romero Company Inclocated in Denver, ColoradoIve just received a complaint (ID: [redacted] ) and I wish to respond Romero Company is sorry to hear that you feel the way you doThe concrete crack was not caused from our workmanshipThe crack is a small crack about 1/8" in widthThere are many causes outside of our control that could have caused the crackYou knew going into the project that we don’t offer any warranty on the concreteOur contract clearly states that we don’t offer any warranty on the concreteHector Srgave you solutions for it but you simply misunderstood himWe perform every job with care, attention, and with top tier expertiseAll of our reviews but yours agree with our work [redacted] Owner Romero Company IncLeaders in the concrete industry www.romerocompany.co
Complaint: [redacted] I am rejecting this response because:When you spend a great deal of money to replace something that is broken, you don’t expect to end up with something more broken than what you started out with, especially in less than hoursWe expected quality work when we hired a professional and this is not what we receivedThe contract guarantees “Good work”, we did not receive “Good work.” Since our initial complaint, many more cracks have appeared and we are certain that the step is compromised as wellMother Nature is not responsible for the cracks throughout the concrete work, poor quality/workmanship isThere were things that were not done that should have been done and things that were not done correctlyThe solution given to me by [redacted] Srwas that he felt bad and would make it rightHe never followed through and he does not answer his phoneI will never again use the services of the Romero Company and expect a full refund of monies paid to Romero Company as I will need to replace the entire driveway and walk waysIf a resolution is not reached, I fully intend on taking the Romero Company to Small Claims court and to the mediaThey have taken our money and have provide us with a concrete disaster Sincerely, [redacted] ***
Hello my name is [redacted] , I’m the owner of Romero Company Inclocated in Denver, ColoradoIve just received a complaint (ID: [redacted] ) and I wish to respond Romero Company is sorry to hear that you feel the way you doThe concrete crack was not caused from our workmanshipThe crack is a small crack about 1/8" in widthThere are many causes outside of our control that could have caused the crackYou knew going into the project that we don’t offer any warranty on the concreteOur contract clearly states that we don’t offer any warranty on the concreteHector Srgave you solutions for it but you simply misunderstood himWe perform every job with care, attention, and with top tier expertiseAll of our reviews but yours agree with our work [redacted] Owner Romero Company IncLeaders in the concrete industry www.romerocompany.co