Management has verified with DMV that the transfer of ownership is in progress Ontario Hyundai Mazda has paid all tickets forwarded from guest and will continue to communicate with and assist Mr [redacted] as updates are received
We are working to get the deal done as promised from the original deal The underwriting process has taken longer than expected and will communicate this with ***
Our General Manager spoke with the customer in person as well as our Customer Experience ManagerWe have contacted the [redacted] Sheriff Parking Enforcement Department that issued the citations and were informed that the release of liability ( customer releasing liability prior to the citation) was received and it is currently under reviewThe representative confirmed that the customer would not be responsible for the violation upon completion of reviewThis should resolve the issue on the citations
Initial Business Response /* (1000, 9, 2015/07/22) */
On July 7, 2015, Romero Motors Corporation received a written request from the consumer to cancel the request to install an alarm system on a vehicle previously purchasedThe request was submitted to the Finance Department who contacted the
consumer to confirm the cancellationAfter confirmation, the Finance Department connected with the Business Office to complete the requestOn July 9, 2015, the Business Office processed the cancellation and issued a refund to the vehicle lienholderThe Finance Department notified the customer that the cancellation has been processed
Initial Consumer Rebuttal /* (2000, 11, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Romero Motors CorporationI receive the refund on 7/27/
Refund check has been issued to guestDealership management has made a few attempts to contact guest to ensure he received check, however we have not heard back
We
have spoken with *** and the employees that were involved in the
transaction. We are regretful that the transaction was conducted in
this manner and are looking to better train our employees to have the
highest standards. Customer service is our number one focus and our
customers are the highest priority in our business- General Manager has reached out
to *** directly to see if we can happily resolve the situation and
earn his business, currently we are working to get the deal approved
under the original promised terms
I am rejecting this response because: Their response dosent not adress the source of the problem we paid for the dealer to handle the transfer documents promptly to the DMVIts in the sales contractSix months, later we continue to have issuesWhy ? Why hasn't the DMV been notified promptly ? The dealer sold the car in auction they got paid why hasn't the transfer been completed even then ? I trust if I had a car from the dealer with their name on the title and illegally driving it around receiving tickets their response would be different The issue is not who is paying the tickets , of course they have toThe issue is why are we still having tickets six months later after they sold it on auction ? God forbid who ever has possession of the car hurts someone
I am rejecting this response because:I was called by the sales manager, he apologized and let me know he would see if he could get the deal done still. He said he would call me the following day. It has been 4 days now and still have not received a call. Being that Im in the customer service business as well it's clear to me that his apology was not sincere, and the level of customer service has not changed.
We are working to get the deal done as promised from the original
deal. The underwriting process has taken longer than expected and will
communicate this with [redacted].
Our General Manager spoke with the customer in person as well as our Customer Experience Manager. We have
contacted the [redacted] Sheriff Parking Enforcement Department that
issued the citations and were informed that the release of liability (
customer releasing liability...
prior to the citation) was received and it is currently under review. The representative confirmed that the
customer would not be responsible for the violation upon completion of
review. This should resolve the issue on the citations.
Management
has verified with DMV that the transfer of ownership is in progress.
Ontario Hyundai Mazda has paid all tickets forwarded from guest and
will continue to communicate with and assist Mr. [redacted] as updates are received.
We have installed the alarm system on Ms [redacted] - [redacted] ’s vehicle and also refunded the total cost of the alarm to her as well
Management has verified with DMV that the transfer of ownership is in progress Ontario Hyundai Mazda has paid all tickets forwarded from guest and will continue to communicate with and assist Mr [redacted] as updates are received
We contacted the customer immediately and arranged for them to bring in their vehicle on 8/We completed all requested repairs
We are working to get the deal done as promised from the original deal The underwriting process has taken longer than expected and will communicate this with ***
Our General Manager spoke with the customer in person as well as our Customer Experience ManagerWe have contacted the [redacted] Sheriff Parking Enforcement Department that issued the citations and were informed that the release of liability ( customer releasing liability prior to the citation) was received and it is currently under reviewThe representative confirmed that the customer would not be responsible for the violation upon completion of reviewThis should resolve the issue on the citations
Initial Business Response /* (1000, 9, 2015/07/22) */
On July 7, 2015, Romero Motors Corporation received a written request from the consumer to cancel the request to install an alarm system on a vehicle previously purchasedThe request was submitted to the Finance Department who contacted the
consumer to confirm the cancellationAfter confirmation, the Finance Department connected with the Business Office to complete the requestOn July 9, 2015, the Business Office processed the cancellation and issued a refund to the vehicle lienholderThe Finance Department notified the customer that the cancellation has been processed
Initial Consumer Rebuttal /* (2000, 11, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Romero Motors CorporationI receive the refund on 7/27/
Dealership management is presently in contact with Ms*** working together on a resolution to this concern
Refund check has been issued to guestDealership management has made a few attempts to contact guest to ensure he received check, however we have not heard back
We
have spoken with *** and the employees that were involved in the
transaction. We are regretful that the transaction was conducted in
this manner and are looking to better train our employees to have the
highest standards. Customer service is our number one focus and our
customers are the highest priority in our business- General Manager has reached out
to *** directly to see if we can happily resolve the situation and
earn his business, currently we are working to get the deal approved
under the original promised terms
I am rejecting this response because: Their response dosent not adress the source of the problem we paid for the dealer to handle the transfer documents promptly to the DMVIts in the sales contractSix months, later we continue to have issuesWhy ? Why hasn't the DMV been notified promptly ? The dealer sold the car in auction they got paid why hasn't the transfer been completed even then ? I trust if I had a car from the dealer with their name on the title and illegally driving it around receiving tickets their response would be different The issue is not who is paying the tickets , of course they have toThe issue is why are we still having tickets six months later after they sold it on auction ? God forbid who ever has possession of the car hurts someone
I am rejecting this response because:I was called by the sales manager, he apologized and let me know he would see if he could get the deal done still. He said he would call me the following day. It has been 4 days now and still have not received a call. Being that Im in the customer service business as well it's clear to me that his apology was not sincere, and the level of customer service has not changed.
We are working to get the deal done as promised from the original
deal. The underwriting process has taken longer than expected and will
communicate this with [redacted].
I am rejecting this response because:
They have contacted me after the last call I got from a guy name [redacted]!
We
have installed the alarm system on Ms. [redacted]’s vehicle
and also refunded the total cost of the alarm to her as well
Our General Manager spoke with the customer in person as well as our Customer Experience Manager. We have
contacted the [redacted] Sheriff Parking Enforcement Department that
issued the citations and were informed that the release of liability (
customer releasing liability...
prior to the citation) was received and it is currently under review. The representative confirmed that the
customer would not be responsible for the violation upon completion of
review. This should resolve the issue on the citations.
We contacted the customer immediately and arranged for them to bring in their vehicle on 8/29. We completed all requested repairs
Management
has verified with DMV that the transfer of ownership is in progress.
Ontario Hyundai Mazda has paid all tickets forwarded from guest and
will continue to communicate with and assist Mr. [redacted] as updates are received.