Romero's Farming & Ranching

Initial Business Response /* (1000, 21, 2016/12/06) */
With regard to Mrs. [redacted] case, it was merely a matter of misunderstanding. The employee working on her file was out the day she called, and the other employees weren't aware of her special situation. There was a clerical error on her...

initial paperwork and upon the resort's receipt of the same, they required the paperwork to be redone after correcting the mistake. Her cancellation was and is still effective, it is just taking a little longer than expected due to this circumstance. We are now waiting for the finalization of the corrective quit claim deed to be recorded in order to finalize this case for her. Once that is accomplished, we will confirm with her that the process is complete and we performed the service we promised.
Initial Consumer Rebuttal /* (2000, 23, 2016/12/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This

Initial Business Response /* (1000, 9, 2016/09/02) */
Contact Name and Title: [redacted] Neally
Contact Phone: [redacted]
Contact Email: [redacted]@neallylaw.com
This complaint should be removed from Neally Law. My firm is a general business and real estate law firm that handles a multitude of...

matters for various clients. Within my practice, we do receive referrals to assist clients with timeshare related contracts. Our engagement letter with the clients does not guarantee positive results, but that we will use our best efforts to do so.
We did not receive money nor did we contract with this client for said services but contracted with the company they paid to assist them. Our engagement letter with this client is solely to authorize us to perform work on their behalf.
These clients had two contracts and one of them has been released by [redacted]. The other has been more of a challenge to accomplish. We have spoken at length over time with these clients but we are a law firm and not a customer service call center. Thus, it is difficult to be on the phone for long periods of time with one client while attempting to service all. We, of course, recognize the necessity of communicating well with clients and endeavor to do so.
Initial Consumer Rebuttal /* (3000, 11, 2016/09/04) */
(The consumer indicated he/she [redacted]NOT accept the response from the business.)
yes its true that [redacted] was not paid directly to attorneys, it was paid to [redacted] who contracted these attorneys but I did pay almost [redacted] dollars to attorneys directly and they lied to us that they will represent us which I got to know later when I received a copy of letter from [redacted] telling them that they cannot represent us due to out of State and when I asked My Neally only once when I got a chance to talk to him, he admitted bt by then it was too late, already 8-9 months had been passed and our credits where affected. Still Mr Neally promised me that he will get his affiliates in CA to represent us and I should not worry. Nothing had been done
Regarding [redacted] property, I never received any legal papers showing us that we are completely out of it but the credit card linked to [redacted] property is still open and I am getting statements from them every month due to which our credit has been messed up. From day one I was telling Attorney's office about this credit card when they used to take my calls and then they stopped taking my calls.
I do not agree with their statement about being in constant contact with client, no it is not true, I was the one calling them to check the status of my case and never got any clear cut answer ever.
Final Business Response /* (4000, 18, 2016/09/19) */
[redacted]cument Attached[redacted]
The $[redacted] payment was to the Neally Law Trust account, the fee is decided upon in advance and varies per resort to cover the expenses and settlement to terminate the agreement. This amount was paid into the trust account on the [redacted] property and not the [redacted] property. The attached fee statement shows that, in addition, it shows the language of the trust agreement on the form. This amount was paid out for expenses and settlement to terminate the [redacted] resorts contract. Please see the attached counter-signed contract from [redacted] Resorts.
Ms. [redacted] did call often regarding both of her contracts and we had explained that it takes a lot of time for [redacted] Resorts to send us a copy of the counter-signed document. We just received it this month. The credit card balance is a third party debt which we were not contracted to dispute. We explained this fact to Ms. [redacted]. She stated to me that she needed the release so that she could do that on her own, thence the discussion regarding the timing on the contract. [redacted] Resorts is a fairly sizable company and there is only so much we can press on speed when you are dealing with essentially paperpushers on the other end once we receive an agreement for settlement. They are not in a hurry to provide us proof of release as you can understand.

The [redacted] property is located in California, often the resort company will negotiate with my firm, especially when a mortgage is on the property due to the fact that it would come under debt relief purposes which an attorney can discuss in any state because of the Federal debt laws. However, this company refused to discuss the matter. We have attempted to locate counsel but none were discovered for a reasonable rate at this time. We have not given up on the search however. Ms. [redacted]'s statement that we lied to her is incorrect, as you can see in the engagement letter I state that it may be necessary to acquire local counsel. It should be noted though that this letter is not a contract. My firm received no consideration from Ms. [redacted].

As you can see in the engagement letter, my firm does not guarantee success. The funds Ms. [redacted] paid were not paid to my firm and thus the only agreement my firm has with Ms. [redacted] is an authorization for engagement to represent her in this matter. I can not refund the $[redacted] and the $[redacted] was spent as authorized to release her from her [redacted] contract as agreed and contemplated.

Our statement earlier was not that we had been in constant contact. Our statement was that we have spoken at length over time with these clients. But, we are not a call center and should not be expected to be such. We have discussed matters at length with her.
Again, it is my request that this matter be taken off as a complaint against my firm as we made no guarantee of success and no monies were paid to our firm. The monies paid in to trust were not paid to our firm but to [redacted] Resorts as settlement as authorized by the terms of representation.

As a preliminary, I am limited by attorney/client confidentiality in my response. My law firm has primarily a real estate and contract transactional and litigation practice. A great deal of my experience is timeshare related. Prior to opening my firm I had worked for a timeshare company as...

in-house counsel and thus know a great deal about the timeshare business. I receive referrals from many different sources for people who desire counsel in helping them resolve disputes with timeshare companies and Nationwide was one referral. I have never conducted meetings to solicit business, I do not ask anyone else to do so, nor will I ever do so. I never make guarantees as to the performance and any engagement agreement would so state, I also received no fee for services in which to refund. All service fees would have been collected by Nationwide I presume and not forwarded to me. I believe this complaint is not rightfully attached to my firm. I will speak with the complainant to resolve this.