Romito Electric, LLC

When [redacted] completed the paperwork at the time of the sale it indicated she would put $down when in fact she only put $down The lender did not accept the contract based on the incorrect documents [redacted] paid us the $at the time of sales and she was provided receipts for the $ for over weeks we tried to reach her about the additional $due or she would have to resign at the $down payment that was collected [redacted] came in and met with my finance Director and he went over the paperwork with [redacted] and she resigned the documents[redacted] resigned the paperwork on the 19th of January after the Revdex.com filing All issues resolved at this pointThanks

If [redacted] wants to put the $total down she could have and kept the payment the same We were very clear with her and in any case only $was received on her behalf at the time of sale The contract needed to reflect her down payment that [redacted] actually paid Contract is complete and loan is finalized Deal is closedThanks

Complaint: [redacted] I am rejecting this response because: First, [redacted] the GM that responded to my initial complaint, stated to you that he has been in touch with me about this situation since 3/2/which is absolutely not true My complaint didn’t even start until 3/12/and I never had any contact with [redacted] about my problems with the warranty until 3/27/ I was told by different employees at Autonation Libertyville that getting the struts replaced was covered under the warranty [redacted] said he researched everything and believes it was miscommunication He offered to pay half of the repair and even said I could use my own mechanic Before my mechanic replacied the struts he said I may need sway bar links tooI emailed [redacted] and he told me to go ahead with that as wellWhile my mechanic was fixing both the struts and sway bar links he showed me how bad the tie rod ends were as wellHe said all THREE of these things should have absolutely been noticed during Autonation’s point safety inspection as these are definitely a safety issue I emailed [redacted] asking if the tie rods ends were covered under the warranty but he did not get back to me until the next daySo, now, after putting $tires on my new car on 3/10/because I was told I WOULDN’T have to pay for the struts, I just had to pay another $to get the front suspension (struts, sway bar links and tie-rod ends) repaired I asked [redacted] why that wasn’t noticed during the point safety inspection and he said wear and tear items aren’t replaced unless it’s a safety issueIt IS A SAFETY ISSUE He also told me that the only thing my warranty covers is engine or transmission problemsNothing else! Yet he also told me (when I asked why I was told different times that the struts were covered under my warranty) that “we akways tell our customers it might be covered because we won’t know until we make a claim”Why would he tell me that if my war is inly fir engine or transmission problems??? Furthermore, I contacted the Autonation warranty department yesterday and spoke to Luke and he told me the sway bar links and tie rod ends are both COVERED under the warranty I have!!! Yet [redacted] told me to pay for it on my own and he’d split the costI shouldn’t have to pay anything for these repairs as these problems should have been noted and fixed for safety issues alone prior to my purchasing the car I am BERY DISAPPOINTED AND DISSATISFIED Now, I just found out out of the wheels on the car I bought from them just over a month ago are bent, I’m told I need to replace the ball bearing in my front passenger tire and a few other issues This is unacceptable for a car I just purchasedI want Autonation to pay the FULL bill of $and fix the bearing on the front passenger sideI will look into getting new wheels to replace the bent onesI have further documentation (emails and a list of phone calls with the name of who I spoke to and what transpired if needed.I feel I was played because I am a woman and I do not like it I am a single mother working full time and going to college full time at night and do not have $+++ to pay for something that shouldn’t be my responsibility to pay, especially after being told numerous times I wouldn’t have to Sincerely, [redacted] ***

[redacted] is correct and my initial personal contact was March 27th As stated the dealership and employees had been working with her to resolve the concerns On 3/I agreed to help her and pay half of the $bill She came back with another item of concern so I agreed to again help her and pay half of the total bill at that time of $ I agreed to a total of $as long as she provided proof the work was complete and paid for Any warranty questions or claims have to be approved by the warranty company That is not something we have any authorization to do If the warranty company declines a repair it is the customers responsibility to pay for the repair if they want the work completedWe have been more than fair and will pay what we agreed to pay Anything moving forward is 100% her responsibilityThanks

As of 3/2/I have been in contact with this customer and we are working with her to resolve the concerns on the vehicle. All issues should be resolved in the next week. Thanks

Contacting the customer to resolve the key and battery issue. Once contacted we will resolve to customers satisfaction

Complaint: ***
I am rejecting this response because: I was informed by my lender that Autonation would not cash the payment that was sent Which in term cancelled my contract The paperwork was written up by you financial person he made the mistakeHis communication at the close of my deal all refernced the fact that I was only putting $down, he messed up I do have all my paper for that down payment I was threatened and harrasted because of your mistake I was informed by my lender that they were trying to handel it your company never admited fault and was only concerned about making sure you received that $ I never came in to speak with anyone when your company noticed the mess up I was sent correction
forms via *** basically it was a sign these forms or lose your car never did your company try to make the situation better.
Sincerely,
*** ***

[redacted] is correct and my initial personal contact was March 27th.  As stated the dealership and employees had been working with her to resolve the concerns.  On 3/28 I agreed to help her and pay half of the $410 bill.  She came back with another item of concern so I agreed to again help her and pay half of the total bill at that time of $657.00.  I agreed to a total of $328.50 as long as she provided proof the work was complete and paid for.  Any warranty questions or claims have to be approved by the warranty company.  That is not something we have any authorization to do.  If the warranty company declines a repair it is the customers responsibility to pay for the repair if they want the work completed. We have been more than fair and will pay what we agreed to pay.  Anything moving forward is 100% her responsibility. Thanks

When [redacted] completed the paperwork at the time of the sale it indicated she would put $2000 down when in fact she only put $1000 down.  The lender did not accept the contract based on the incorrect documents.  [redacted] paid us the $1000 at the time of sales and she was provided receipts for the...

$1000.00.   for over 3 weeks we tried to reach her about the additional $1000 due or she would have to resign at the $1000 down payment that was collected.  [redacted] came in and met with my finance Director and he went over the paperwork with [redacted] and she resigned the documents.[redacted] resigned the paperwork on the 19th of January 2018 after the Revdex.com filing.  All issues resolved at this point. Thanks

If [redacted] wants to put the $2000 total down she could have and kept the payment the same.  We were very clear with her and in any case only $1000 was received on her behalf at the time of sale.  The contract needed to reflect her down payment that [redacted] actually paid.   Contract is complete and loan is finalized.  Deal is closed. Thanks

This is the first time I have heard of this concern.  I am happy to meet with the customer directly and have my service Director attend.  We will review the concerns and do what we can to assist.  Please advise as to when the customer would like to see us.

We called [redacted] and was asked to fax a letter with our request, a copy of the Bill of Sale and the Title Inquiry report, which I did on 12/9/2016.  We then waited for a response and did not hear anything. In the mean time this vehicle was sold to [redacted] on Saturday,...

12/10/16.  We called [redacted] back because we didn’t hear or receive anything from them and we were told we  had to now call [redacted].  When we called [redacted] they said they would provide me with a duplicate but I needed to send them a check for $95, a duplicate title fee. We sent the check [redacted] on 1/3/2017 as instructed.  We didn’t receive or hear anything, so on 1/1/2017 we called again and were told we needed to make the check out to the SOS and not to them. We asked for the check back but they said it was in "review" which didn’t make any sense. So we placed a stop payment on it and sent a new check out, [redacted], on 1/18/2017.  [redacted] received the check on 1/19/2017 and it was processed and sent to the SOS 1/23/17. We called the SOS yesterday and they could not tell me when they received the request from the [redacted].We are doing everything possible on this to get title ASAP for the customer. [redacted]

Complaint: [redacted]
I am rejecting this response because: First, [redacted] the GM that...

responded to my initial complaint, stated to you that he has been in touch with me about this situation since 3/2/18 which is absolutely not true.  My complaint didn’t even start until 3/12/18 and I never had any contact with [redacted] about my problems with the warranty until 3/27/18.  I was told by 3 different employees at Autonation Libertyville that getting the struts replaced was covered under the warranty.  [redacted] said he researched everything and believes it was miscommunication.  He offered to pay half of the repair and even said I could use my own mechanic.  Before  my mechanic replacied the struts he said I may need sway bar links too. I emailed [redacted] and he told me to go ahead with that as well. While my mechanic was fixing both the struts and sway bar links he showed me how bad the tie rod ends were as well. He said all THREE of these things should have absolutely been noticed during Autonation’s 102 point safety inspection as these are definitely a safety issue.  I emailed [redacted] asking if the tie rods ends were covered under the warranty but he did not get back to me until the next day. So, now, after putting $600 tires on my new car on 3/10/18 because I was told I WOULDN’T have to pay for the struts, I just had to pay another $655 to get the front suspension (struts, sway bar links and tie-rod ends) repaired.  I asked [redacted] why that wasn’t noticed during the 102 point safety inspection and he said wear and tear items aren’t replaced unless it’s a safety issue. It IS A SAFETY ISSUE.  He also told me that the only thing my warranty covers is engine or transmission problems. Nothing else!  Yet he also told me (when I asked why I was told 5 different times that the struts were covered under my warranty) that “we akways tell our customers it might be covered because we won’t know until we make a claim”. Why would he tell me that if my war is inly fir engine or transmission problems???  Furthermore, I contacted the Autonation warranty department yesterday and spoke to Luke and he told me the sway bar links and tie rod ends are both COVERED under the warranty I have!!!  Yet [redacted] told me to pay for it on my own and he’d split the cost. I shouldn’t have to pay anything for these repairs as these problems should have been noted and fixed for safety issues alone prior to my purchasing the car.  I am BERY DISAPPOINTED AND DISSATISFIED.  Now, I just found out 3 out of the 4 wheels on the car I bought from them just over a month ago are bent, I’m told I need to replace the ball bearing in my front passenger tire and a few other issues.  This is unacceptable for a car I just purchased. I want Autonation to pay the FULL bill of $655 and fix the bearing on the front passenger side. I will look into getting new wheels to replace the bent ones. I have further documentation (emails and a list of phone calls with the name of who I spoke to and what transpired if needed.I feel I was played because I am a woman and I do not like it.  I am a single mother working full time and going to college full time at night and do not have $655 +++ to pay for something that shouldn’t be my responsibility to pay, especially after being told numerous times I wouldn’t have to.
Sincerely,
[redacted]