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Romp n' Roll Skating Rink

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Romp n' Roll Skating Rink Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with what Romp N' Roll has saidI did voice concerns from the beginning, and by their choice all they chose to do was refund money for COLD pizzaTo me this is not about the money, I have given my daughter parties that cost much more in much better establishments and will continue to do so with no problemThe issue is their poor costumer service and I will never step foot in their building againI find it hard to believe all of their customers are satisfied, because everyone I talked to said it was a DUMP and it is
Regards,
*** ***

Revdex.com: Ref ID: ***First and foremost, we are saddened to hear that Ms*** did not have an exceptional time at our facilityWe pride ourselves in providing outstanding customer service to all of our guestsThis is reflected in our customer response surveys and we are proud
to state that we have received a approval rating from all of our party guests over the last yearsIt is this exceptional rating that has enabled us to continue operating with a very limited advertising budget.In reference to the complaints Ms*** filed, I can only say that her negative experience was only brought to our attention at the conclusion of her partyAny problems she may have encountered could likely have been resolved if they were brought to our attention when she experienced themAn example of that - was when she complained that our pizza was not hot enough for her, we immediately refunded her for itAs for the allergy allegations, I cannot attest to the well-being of any guests after they leave here, unfortunatelycan say we have never had an air-borne allergy related issue in the years I have been here, as all of our air filters are replaced routinely.In conclusion, we did refund Ms*** the cost of the food that her party ordered, as she complained it was not to her satisfactionOn our part, we will continue to strive towards 100% customer satisfaction and hope that on her next visit to our establishment - we wil! better meet her needs.Sincerely,*** ***General Manager

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Address: PO Box 23125, Pittsburgh, Pennsylvania, United States, 15222

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