Ron Albiero Heating & Air Conditioning, Inc.

In response to your letter regarding *** ***We spoke to *** on 10/1/14 to explain the outstanding balance on her accountThe first Invoice was for work done on 7/24/It is true the service tech did not have the wire needed, as it isnot a wire we use oftenWhen we returned
to take care of the work that was left, she was only charged for the time the service tech was there, no travel time was chargedWhen the service tech was ready to leave she asked for a bill, our techsdo not do the billing, it is done at the office and a bill is generated within a week generallyShe wanted to pay $200.00, which our tech noted on the work order. She had a balance of $from the first call and then the $84.69, so the balanceowed is $As is our policy, we charge 1/2% interest on outstanding balances over daysShe was charged service charges on 9-1-& 10-1-If she would just pay the balance of $(no service charges), we can put this behind us. Everything we did was fair and she has no complaint about the work, but explaining this whole thing to her got us nowhere. Thank you *** ***Office ManagerReissmann Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was told that the first bill was the entire bill. Giving me a discount of $does nothing for my case. I should not be charged the additional $84.96. The first technician put a substitute wire in to replace the wire that he didn't have. Now I feel that I should not have been charged for that time, since that was not the correct wire. The second technician came in and took that substitute wire out and put the correct one in. I feel that if he did not have the correct one, then he should have left it bear until the correct one arrivesd Their was absolutely no hurry, the technician saw that the house was completely empty, no one was using the air conditioner. I was charged for putting a wrong wire in and when the correct one was in stock, I was again charged for that. I do not know if the wiring was the problem, the air conditioner unit still did not work. I had to get a new thermostat and that solved the problem.
Regards,
*** ***

I have reviewed the letter and complaints Mrs. [redacted] has submitted to you.  Please view the attached letter I had sent Mrs. [redacted] for an explanation on our standings and response to the concerns she had with the billing and work performed.  Also please review the original billing invoice as...

to our journeyman plumber, John's notes.    Furthermore, I feel Mr. and Mrs. [redacted] may have been miss guided by [redacted] in regards to standard protocol procedures in plumbing, as he is not a plumber, yet practiced and billed for such plumbing on Mr. and Mrs. [redacted]'s home.  The City of West Bend's Building Inspection department as of today, 7/8/2016, is going to address [redacted] Lang that he is in violation of Wisconsin State Statute, and re-course will follow.  *Please see attached.Sincerely,[redacted]Master Plumber AAR Plumbing 2185 Stonebridge Circle West Bend, WI 53095 (262) 338-1200

As I stated before we are done with  Ms [redacted]. She is not going to accept the fact that we did not overcharge her and our bill stands as is.We will take action to recover what she owes. So please close this out, what she wants is for us to throw out the bill and that is not going to happen. She put a down payment on the work she wanted done and she has not paid the balance on that.  Thank you, [redacted]Reissmann Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I as a consumer have rights also. Your company will not charge me outrages prices that I have not consented to. I will  respond to any action that you take.

I have reviewed the latest correspondence of the plaintiff.  As explained in my previous letter the said plaintiff had been given all viable options for unclogging/ repairing the old galvanized/ iron piping.  She choose the option of introducing a drain cleaning chemical to try and unclog the sewer.  She opted for this, as explained by my journeyman plumber, because it potentially could of been the most cost effective route of clearing the backup.  Please keep in mind that we are dealing with two separate plumbing issues; one area of the pipe with a blockage, and another area of the pipe being rotted.     The home-owner also had stated to me that she should of had the piping replaced while the drywall was previously down in the kitchen.  She had stated this because when she had the low volume shower (original one) the drains would slowly back up, and then she had the bathroom remodel work done with a high volume shower installed which in turn backed up the drains quicker.   AAR Plumbing can not take ownership of existing rotted piping if we are asked to unclog a drain.  We can take ownership, with warranty on both piping and workmanship, of newly installed drains/ plumbing fixtures by our company.    As for the accusations the plaintiff is referring to; there isn't a separate plumbing permit pulled for the drain piping work and if I may request a copy of the plumbing invoice for the pipe repair work, I'd be proven wrong as to a licensed plumber not doing the repair. Sincerely, [redacted]Master PlumberAAR Plumbing2185 Stonebridge CircleWest Bend, WI 53095(262) 338-1200

Review: On the evening of January 15th I noticed the vents in our home were blowing out cool air instead of warm air when we had our heat on. The following morning on January 16 I called [redacted] Heating at 7:19 AM. I spoke to [redacted] to setup a time to have someone come out and see what was wrong. I work until 3:30 and don't get home until about 4:30. I was told that anything from 4:30 or after that would be billed as Overtime. So I told [redacted] I would like to avoid paying for Overtime, and we agreed to a time of 4:00 PM that very same day. I had to leave work a half an hour early (time which I had to make up at my own convenience) to make sure I would be there at 4:00. I arrived home a little bit before 4:00 and waited, and waited, and waited. It is now 4:50 and no one has shown up to check out my furnace yet nor did I receive any phone call from Albiero. I felt that was more than enough time to wait for someone that was supposed to show up 50 minutes ago so I decided to finally call and see what was going on. I believe it was the same [redacted] I had spoke to in the morning to schedule the appointment. He told me that they (and by "they" I'm assuming he meant himself) forgot and that no one was even told to come to my home and that they would send someone out. About 10-15 minutes later the service man, [redacted], arrived at my home.

[redacted] was at my house for about 45 minutes and he figured out what the problem was and offered me solutions as well as giving me prices for those solutions. It turns out the collector box on the unit would become plugged up. I could either purchase a new box, or I could manually clean it myself if it happened again. I opted not to get the new box. I want to state that I had no issue with the actual service that was performed.

Fast forward to mid-February, I receive the bill from [redacted] and I am charged for 1 1/2 hours of service for a grand total of $156.82 with tax. A few days after receiving the bill in the mail, I call on February 19th at 3:37 PM to discuss the price of the bill as the service man [redacted] was only at my house for about 45 minutes, not to mention the fact he never would have shown up if I hadn't called 50 minutes after he was supposed to already be here in the first place. I spoke with the same [redacted] I had spoke with to set up my initial appointment and he told me he would look into it and call me back.

Almost one and a half months go by with no promised call back from [redacted]. On April 3rd I get my mail from the mailbox and have an envelope from [redacted] Heating. It contains a Past Due notice with Interest charged as well as a letter stating that a Lien on my Property may be filed. On the morning of Friday, April 4th I call Albiero asking to discuss this, once again I spoke to [redacted] and explained the situation. He told me the same thing he did on February 19th, that he would look into it and call me back. This time I received a call back from [redacted] a few hours later. He told me they dropped the ball on someone not being at my home at the scheduled time but said we are human, and stuff happens, so it is what it is. I again restated to him that I'm not happy that I had to make arrangements to get out of work early and for there to be no one at my home at the scheduled time. He said that well the serviceman showed up and performed the work so they expect it to be paid for. I again stated that he never would have been there and I would still be waiting for him to show up because you never told him to show up in the first place. How can you have someone at my house, whether it be on time or an hour late when they don't even know they are supposed to be there?? I was also told that whether it is 30 minutes or 45 minutes that it is charged by the hour, which was a $99 rate. I told him I was fine with that and understand that, but where does the additional 30 minutes on the bill come from? [redacted] said it was for travel time. So I asked him where the servicemen travel from and he told me the shop. I know where their shop is in relation to my house and it doesn't take 15 minutes one way or a 30 minute round trip. It would take roughly 10 minutes round trip maximum, which is something I confirmed on my way home from work today (April 8) when I drove from Albiero's driveway to the driveway of my home in a little over 4 minutes at the posted speed limits. Reluctantly, [redacted] said he would drop the bill down to $130 something, which still wouldn't equate to the proper travel charges. He said he'd send me a new bill for that price. I told him I'm still not going to pay that as it isn't an accurate price and to top it off they didn't show up until I called. He told me to do what I have to do and he'll do what he/they have to do, and if they don't receive payment they will put a lien on my property. I told him I'll be contacting the Revdex.com and not refer their business to anyone I know and he said that's fine. We ended the conversation at that. While I was upset at times during the phone call, [redacted] was being very rude as well. He also said he doesn't remember a call from me on February 19th.

Same day, Friday April 4th I send [redacted] Heating a message on Facebook stating I'd like to speak with the owner regarding all of this. Didn't get a reply back despite numerous posts on their Facebook page about other things. I decided mid-day Monday April 7th that I would send a message via their website, still no reply come mid-day Tuesday April 8th. So I posted a message on their Facebook wall as not only would they see it but anyone visiting their page. That got me a call back very shortly after in which Office Manager [redacted] left me a voicemail to call her.

When I got off of work at 3:30 on April 8th I called [redacted]. She more or less said much of the same as [redacted] did on Friday. She said they dropped the ball but the "world isn't perfect" and I still got the service that I paid for. I again stated how it wasn't acceptable for me to have to call and "remind" them to send someone out to my house and for me to take off work early for that person to be there at the time they were supposed to be. [redacted] said well if you have a doctor's appointment scheduled for a certain time and the doctor doesn't see you until 45 minutes later they don't take money off your bill. She said no one in the world does that. To which I told her about the time I was at a restaurant and had a reservation but wasn't seated until about an hour after that reservation. That restaurant took money off the meal as well as gave me a gift certificate for the future.

[redacted] then asked me then when I brought up the Past Due notice I received days earlier why it took me from mid-January until now to contact them or pay the bill. I had told her earlier in the conversation I called [redacted] on February 19th about the bill and he said he'd call me back and never did. I had to reiterate this to [redacted] and told her I have it in my phone log, exact date, time, how long the call was. She said that [redacted] is really good at remembering things and doubts that happened. Without saying the word "liar" she called me one.

We also discussed the travel time, her telling me that the service man had to come from his house which was 15 minutes away from my house because it was after hours so he wasn't coming from the shop. I once again had to tell her that it wouldn't have been after hours if he had been told about my appointment because he would have been at the shop during normal operating hours. She also said she knows where I live and that it takes 10-15 minutes one way to get to my house. I told her how untrue that was and she said she's not going to argue about it.

All this time being told multiple times how it isn't a "perfect world". Never once was there any attempt from her to try to come to an acceptable resolution for both sides.

I was told by [redacted] that I keep on "beating a deadhorse" and she's tired of this and that they will send me a bill and I can do what I feel like I need to do and they will do what they feel like they need to do, which is put a lien on my property if they don't receive payment. I told her fine, I will do what I feel I need to do and told her I'd be filing a complaint with the Revdex.com and that I would write appropriate reviews and not refer their business to anyone because of my experience with them. She said that she didn't care and that they have lots and lots of customers, so it didn't matter to her. Saying how they have been in business for 30 years and this wouldn't lose them any business.Desired Settlement: As an outcome I am looking to be charged for the actual travel time as well as receive a discount on the bill for [redacted] Heating dropping the ball multiple times, first with the day of the appointment and then promising to call me back but never receiving a call back, thus garnering a Past Due notice with Interest Charged and a possible Lien on my property all because I never received a call back a few days after I received the initial bill.

Business

Response:

In response to the customer complaint ID[redacted], I would now like to give you our side of the continuing saga with Mr [redacted]. It is true that we dropped the ball regarding his appointment,

Review: Reissmann Electric company did some work for my home located at [redacted]. I have three different invoices from that company with three different price variations. The first guy that came out changed a wiring that connected from the air conditioner to the fuse box. He told me that he did not have the right size wiring to do the job. I believe I needed a #8 wiring, which he didnt have. He said he would come back at a later day to fix it once he got the wiring. I have a typical Central Air unit. I was charged $68.00 for the trip charge. He also fixed the bedroom lighting problem. He did not tell me that I would be charged again for the part and for another service call once he got the wiring. I was charged a $78.00 fee for the second trip plus the cost of the part. The first bill was $344.69, in which I paid $200.00 of it. I had a balance of $144.69. Now I am being charged late fees and $78.00 which is the service charge and the $6.96 which is the part cost. I am being told that I owe $236.59 in all. This company is very deceptive. I was told that the service call was $68.00, which was only supposed to be charged once to my account. It is not my fault, the technician didn't have the right part to fix it during the initial visit. The technicians mention no pricing when they come out. After he was done servicing the unit, I asked for the bill, he told me that it would be mailed to me. I wanted to take care of the bedroom light that he fixed, so he came up with a invoice and as I mentioned above, I paid $200.00 of the $344.69. I was under the assumption that the next visit would not be an added expense, since he was only delivering a wiring and putting it on. That last service technician took his time and was very slow at putting the one piece wiring on.Desired Settlement: I should not be charged the additional $84.96 because I was told that that first bill was the entire bill.

Business

Response:

In response to your letter regarding [redacted]. We spoke to [redacted] on 10/1/14 to explain the outstanding balance on her account. The first Invoice was for work done on 7/24/14. It is true the service tech did not have the wire needed, as it isnot a wire we use often. When we returned to take care of the work that was left, she was only charged for the time the service tech was there, no travel time was charged. When the service tech was ready to leave she asked for a bill, our techsdo not do the billing, it is done at the office and a bill is generated within a week generally. She wanted to pay $200.00, which our tech noted on the work order. She had a balance of $144.69 from the first call and then the $84.69, so the balance

I bought a Lennox Elite furnace, but got an off brand condenser with it. First year A/C worked next year not as good, near the end of third season it was terrible. Pin hole leak in the line, cause by workmanship. Over all I am really disgusted with the whole #$&! Thing!
I talked to Lennox, filed a complaint and never heard a thing.