[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
To whom it may concern, On May 30th Mr [redacted] came to Car Crafters on Veranda road for a Geico RX appointmentThe appointment was for Mrs***'s Subaru ForesterIt should be noted that at this time the shop is unaware of relationship between Mr [redacted] and Mrs***Through this program Geico sets up a rental for the customer and the customer drops their vehicle for repairsOnce Geico has estimated the vehicle for repairs the estimate and vehicle are given to the shop for prescribed repairsIn the case of Mrs***'s vehicle those repairs were for an accident where Mrs***'s vehicle struck a curb The repairs initially consisted of two wheels and tires on the left side of the vehicle, an alignment and to polish a scratch on the fenderWe performed those repairs and the vehicle was picked up on June 2ndAt that time, the tire pressure light was not on as mentioned by Mr [redacted] in his complaint To address Mr [redacted] 's statement on the tire installation: While it is common for a tire shop, when replacing only two tires, to place the two new tires on the rear of the vehicle that is not common practice when working with an insurance companyIf the other tires are in good condition we place the replacement tires in the prescribed location by the insurance companyThis is done as we are audited from time to time and are expected to replace each item exactly as prescribed To add to the Revdex.com complaint filed: On June 8th Mr [redacted] called Geico informing of additional issuesThere was now an audible issue with the vehicle not initially heardUpon inspection, the wheel bearing on the left front suspension had gone badIt is not uncommon for a bearing noise to arise days, weeks even months after a collisionDue to this knowledge Geico paid to have us replace the wheel bearing which we performed After returning the vehicle back to Mr [redacted] he felt there were further issuesHe then took his vehicle to [redacted] ***'s found no workmanship issues, to our knowledge, but did petition to replace the other two tires as the vehicle is all wheel drive and they felt to alleviate any potential issues it would be best to have all four tires newGeico agreed and ***'s carried out the replacement Mr [redacted] picked the vehicle up from ***'s and still feels as if there are additional issuesHe filed a Revdex.com claim against Geico insurance as well as with Car CraftersAt this point Car Crafters has performed all work requested as requestedOur work was also verified by a competitor who did not describe any issue with our workMr [redacted] is still unhappy with his vehicle and the issue has not yet been deemed finalizedWe want Mr [redacted] to be happy and feel safe in his vehicle if there is anything the shop can do to assist in that we would like to helpThose measure will not include financial compensation as we performed all work as prescribed Thank you, Sean G [redacted] Director of Operations Car Crafters, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
To whom it may concern, On May 30th Mr [redacted] came to Car Crafters on Veranda road for a Geico RX appointmentThe appointment was for Mrs***'s Subaru ForesterIt should be noted that at this time the shop is unaware of relationship between Mr [redacted] and Mrs***Through this program Geico sets up a rental for the customer and the customer drops their vehicle for repairsOnce Geico has estimated the vehicle for repairs the estimate and vehicle are given to the shop for prescribed repairsIn the case of Mrs***'s vehicle those repairs were for an accident where Mrs***'s vehicle struck a curb The repairs initially consisted of two wheels and tires on the left side of the vehicle, an alignment and to polish a scratch on the fenderWe performed those repairs and the vehicle was picked up on June 2ndAt that time, the tire pressure light was not on as mentioned by Mr [redacted] in his complaint To address Mr [redacted] 's statement on the tire installation: While it is common for a tire shop, when replacing only two tires, to place the two new tires on the rear of the vehicle that is not common practice when working with an insurance companyIf the other tires are in good condition we place the replacement tires in the prescribed location by the insurance companyThis is done as we are audited from time to time and are expected to replace each item exactly as prescribed To add to the Revdex.com complaint filed: On June 8th Mr [redacted] called Geico informing of additional issuesThere was now an audible issue with the vehicle not initially heardUpon inspection, the wheel bearing on the left front suspension had gone badIt is not uncommon for a bearing noise to arise days, weeks even months after a collisionDue to this knowledge Geico paid to have us replace the wheel bearing which we performed After returning the vehicle back to Mr [redacted] he felt there were further issuesHe then took his vehicle to [redacted] ***'s found no workmanship issues, to our knowledge, but did petition to replace the other two tires as the vehicle is all wheel drive and they felt to alleviate any potential issues it would be best to have all four tires newGeico agreed and ***'s carried out the replacement Mr [redacted] picked the vehicle up from ***'s and still feels as if there are additional issuesHe filed a Revdex.com claim against Geico insurance as well as with Car CraftersAt this point Car Crafters has performed all work requested as requestedOur work was also verified by a competitor who did not describe any issue with our workMr [redacted] is still unhappy with his vehicle and the issue has not yet been deemed finalizedWe want Mr [redacted] to be happy and feel safe in his vehicle if there is anything the shop can do to assist in that we would like to helpThose measure will not include financial compensation as we performed all work as prescribed Thank you, Sean G [redacted] Director of Operations Car Crafters, Inc