Ron Baker Chevrolet/Isuzu

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Thank you for your response, however, if Ron Baker Chevrolet is not responsible for the length of time of repairs and subpar workmanship, who is responsible for the following: - 3/arrived to pick up the vehicle, however the 3rd row seats were unable to be removed due to a malfunctioning latching mechanism in the replacement seatsIn addition, the "new seats" had broken plastic seat panels and mix matched upholstery(attached photo) -4/arrived to pick up the 3rd row seats again, however, they had broken plastic seat panels and un matching upholstery(attached photo) -5/arrived to pick up the 3rd row seats, however, there were additional broken plastic seat panels (attached photos) If Ron Baker is not to blame then who is? Frankly, your lack of accountability and blame shifting is unacceptable! ] Regards, [redacted] ***

As previously stated no repairs were performed to air bag systemRecall service performed related only to ignition lock cylinder [redacted] Service Manager Ron Baker Chevrolet [redacted]

If reference to the above complaint: The service contract and the Gap have been cancelled with the providers and the refunds will be comingAs the customer stated, [redacted] at RonBaker Chevrolet told them it takes to weeksIt has only been weeks so they will be arrivingWe are at the mercy of the GAP and service contract companiesWe are not the company holding the poilcy.As for the XLILON, it was installed on the customers vehicle on repair order # [redacted] dated 12-26-We did other work to the purchased vehicle at the same time so we provided the customer with a rental car at no charge So to sum up the consumer complaint, the GAP and service contract refunds are being processed by the respective companies and as soon as we get them we will send the customer a checkThe XZILON was installed per the customers rerquestThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Why would I refuse to sign an agreement that offered a refund but that's beyond the point. The car buying experience at the dealership has been excellent. The car itself has been excellent with no problems. So without this small glitch in the contract, I recommend this dealership to potential buyers. My address changed. Please send the check to: [redacted] [redacted] Regards, [redacted]

This customer traded the vehicle in to usd on March GM offered them and they accepted a $rebate above all other reabtes for customer satisfaction I have not heard anything else from this customer I am under the iompression that they are happy with their new car and the extra $GM gave them Please advise me if I am misinformed Thank you

I have
attached to this response several documents that prove the customer was 100%
aware of what they were purchasing in our finance department when
they
purchased their new vehicle
The
original contract is attached that the customer signed times that shows all
of the items they purchasedI have put arrows next to the items they claim they
have no knowledge of
Also
attached is a form required by the State of California titled "Pre-Contract
Disclosure"This form breaks out all the optional items that the consumer
has purchased, lists their individual prices, and also has a break down at the
bottom showing how much their payment changes with the added itemsIt also is
signed by the consumer
Also
attached is the "Due Bill" from the dealership showing the items that
need to be installed on the vehicleAlso signed by the consumer
Also
attached are the "Mechanical Failure Service Contract", the
"Xzilon" paint protection contract, and the "Sky Link"
contractAll of which state their individual costs as well have the consumers
signature on them
So
needless to say, the allegation by the consumer that they had no knowledge of
these items is a 100% untrue
That being
said, we will cancel the items that the consumer whishes to be cancelled and
the refund for the those items will be sent to the lien holder of the purchased
vehicle
I need a
letter in writing from the consumer stating they wish to cancel the items they
feel they no longer want and the refund will be processed accordinglyAny questions, feel free to contact me

They charged me exorbitant 35% restocking fees for an item I purchased when I returned it after days They did not notify me when I first bought it that they charged restocking fee
I have another issue with them, when I first brought in my car for recall service, they asked if I would like to do diagnostic for $so I agreed but they charged my credit card for $
and when I complained I was told that it how much they charged I would have not done
it if that was the fee they told me

We have been in tocuh with GM regarding the small npoise that the customer is concerned aboutAccording to GM Technical Support it is a noise that is inheriant to that particular vehicle and engineIt poses nop concern or danger to the engineThe vehicle does have a 100,powertrain
warrantyShould a problem occur down the road it would be covered under the terms of the manufacturers warranty
We have spoken to the area service manager for GM and he has offered us to give the customer an additional rebate toward the purchase of a new vehicle if they so desiredThey did have an interest in trading in the vehicle they were driving
If you have any questions or concerns please feel free to call us

I have received complaint#*** and belowe is our response
The vehicle that the customer purchased on August 31, is indeed a Chevrolet Tahoe LTI have attached a printout from GM that shows the vehicle build and it clearly states a Tahoe LT
It is appearant that ther
dealership that the customer inquired about another car was mistaklen on the trim level of this Tahoe
I ahve review the service department file on the necessary repairs for this vehicle alsoMany of the items that are needed are maintencance items that need replacementWe advised the customer that the repiars for the throttle body are approxiamtely $Other items that need to be repaired or replace include but are not limited to, tires, brake pads, spark plugs, spark plug wire set, wiper blades, cooling system service, transmission service and a differential service
Also, if the customer wants to trade this vehicle in for another vehicle we can possible help her with that also
This vehicle was purchased months ago with 66,miles and it now has 96,miles
I look forward to your response and if I can be of any help please let me know
*** ***
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Im aware my signature is in the contract but *** did not tell me about the additional costOn the day I got it he told us all about him working a DJ job and he hardly got any sleepI signed because I assumed it was like buying any other carThis is my 3rd new car and I know the processI just didn't know that *** was being dishonest and not telling me the details of the contractI should add Ive never been involed in any situation like thisI also have a cancelation paper signed by *** * for a refund of the optional insuranceThe bank has not received the money for that refund.
Buying the truck with you guys has been the worst experinceI wish you would take responsibility for your bad staff (***) he made a mistake and I wish he would be honestI was not alone, my friend and I could testify *** did NOT tell me my different options for the payments.
I signed thinking everything was part of the deal, not that I was paying extra.
Regards,
*** ***

*** ***s spoke to the customer time when the fiance was here dropping off the Tahoe for XZILON paint sealant and some minor paint imperfection correctionsHe spoke to Mr *** on the fiances cell phone for approximately minutesThey discussed how we would wet sand and take care of the paint issues on the TahoeIt was decided on that phone call to not paint all the areas except the left corner of the bumper that had a scratchThat work was performed and it was finished when it was picked up from the body shopThe customer stated it looked like nothing had been done when in fact we wet sanded the areas he was concerned with and painted the left bumper cornerAttached are the repair order and check in sheet that show when we added XZILONThe finaces signature is clearly on both papersThe reason the customer was here is because they had set up an appointment to have the XZILON installed as it was
Thank you
*** ***

To Whom This May Concern,
Unfortunately there seems to be many factual items left out of Ms*'s complaintNever has Ron Baker Chevrolet disputed Ms*'s change in employment status, especially if it was due to a honorable discharge from the military serviceThe employment change was never notified to the finance department at Ron Baker Chevrolet prior to the bank's interview and never that it was due to a honorable discharge, but rather because Ms* "quit." The fact of the matter and bottom line of the current issue is Ms* was not currently employeed at time the vehicle purchase financing was going to be finalized by the financial institutionThis information of her employment status was given directly by Ms* during the financial institutions final interview processAt no time did anyone from Ron Baker Chevrolet instruct Ms* to give information to any financial institution about her employment statusIt is very important to any financial institution to ensure that all current customers and potiential customers they will be lending to, maintain and have means to repay any sort of loan
In regards to Ms*'s boyfriend, he was invited to the dealership by Ms*He was dressed in military uniform presenting himself in a inappropriate, abusive manner using an irrate voice, using profantiy towards our staff members in front of customers including children, even her ownThere are several witnesses including staff memebrs and customers who can confirm the behavior he was displaying in our showroomIn regards to Ms*'s orginal request for a possible solution, to remove all credit inquirys, we unfortunately cannot accomodate this request due to the Fair Credit Reporting ActMs* filled out and signed credit application form allowing Ron Baker Chevrolet to inquire through each credit agency available to us in order to finance the possible vehicle purchaseIf necessary we can forward any documents needed with signatures showing the authorizationBesides the behavior of Ms*'s boyfriend, and obvious misunderstanding of having to maintain current and ongoing employment status from Ms* inorder to continue the financing process for her new vehicle purchase, at this point the only solution we can offer is to approve her for a another vehicle loan, if and when she becomes gainfully employedRon Baker Chevrolet wishes her nothing but the best and hopes to regain Ms*'s business in the furture under different circumstancesSincerely,
*** ***
President

WE have ordered thje emergency brake switch for the customers vehicleIt is supposed to be here tomorrow, Tuesday March The customer has been provided with a renta car while his is hereIf the parts are received the car will be ready tomorrowMarcvo Guerrero her at Ron Baker has spoken with
the customer

As stated in the first response the delay in repairs were due to parts not being offered by the manufacturerThe majority and certain parts are obsolete by General Motors. The repair facility and the customers InsCogave the customer a choice on driving his vehicle while the seats were be prepared. He chose to leave the vehicle in the shopWe, the repair facility feel that there was no negligence in the time frame of repairs. We feel that honoring the customer three free oil changes and tire rotations, would put the repair facility at fault. Due to circumstances beyond anyone's control the repairs took this long.
Thank You,
Ron Baker Chevrolet

My fiancé and I purchased a new Cruze in the beginning of May hereEverything was quick and smooth, or so we thought
It has taken over months now to finalize everythingWe had been asked to bring in proof of residence, pay stubs, bills, etc, multiple timesAt one point, a man named Javier called my fiancé and informed him that they had "lost" our documents we had dropped off and needed us to bring them in AGAINHow does a business this large simply just lose their clients documents? That was basically our personal information, who knows where it's at now? We feel that our identities are now at riskThis is not the only problem we have encountered
Our agreement the day we purchased the car was a $dollar down payment due by May 18th, We paid in cash, that exact dayWell, about weeks ago we were asked by *** in finance to sign some more documents because our application was approved by Mega AutoWhen we were signing documents, *** asked us if we made our paymentWe asked him what payment, and he said the downpaymentWe told him we had made it back in MayHe looked puzzled, and then asked us how much it was we had paidWe replied $500, and he immediately began saying that we were suppose to pay $and that we had to hurry and pay itWe told him to check our original paperwork because our agreement was $and when he did, he seen that we were correctHowever, he said that seine had put down (somewhere?) That it was $so he told us that we needed to pay $by July 5th, or we basically wouldn't have our car financedWhen we asked why this was necessary, he said that the insurance company required a minimum $down paymentWe literally felt pushed up against the wall with no choice but to pay the additional $on July 5th
I feel this is very wrong of themI left a review on Yelp and was responded to via message by an employee whom I thought was going to help usI stead, they called my fiancé and gave them this same finance company requirement excuse in order to justify their reason for screwing us and making us pay the additional
In no way do I believe this is right! We put up with them losing our paperwork and having to bring in copies after copies, multiple timesthen this? How is this fair? You do not treat customers this wayOur agreement was $500, we have the original paperworkTo push us up against the wall and basically force us to pay this extra or else we wouldn't have our loan is outrageousIf the finance company did require the down payment, they either 1) should have never sent our application to them being that our down payment was $500, or 2) they should have consulted with us BEFORE sending them our applicationThey waited until they had us in the office signing more documents to slap us in the face with this extra costIn no way does anything make this okayWe feel taken advantage ofI also noticed that they messed up another customers down payment and made them over pay as well, their review is here on the Revdex.com websiteThis is really wrong and we want our refundIf anyone can help us get our refund, please contact us at **SSN** or **SSN** Priscilla or ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ To Whom May Concern,
As noted in previous emails, I was at the time employed until the 14th of May and with that my situation financially did not changeWith all the "facts" and "lies" I feel that this should be removed from my credit report due to the failure of qualifying me for the loan that fits for the customerThe several individuals who "sold" me the vehicle knew from both my boyfriend and I that I would be honorably dischargedThen to target only military should be a crime in itself, it is wrongIf I had a "day" option then I should have NEVER left the dealership with the vehicle in the first place if I didn't qualify for that optionFrom day one, I was mislead on the monthly rate "$515" when in the contract it said "$550" and they wanted to justify whyI was never denied by Navy Federal although they obviously lied on the email stating that I wasFinally, my family was disrespected prior to my boyfriend asking BILL about the situation in which BILL became defensiveNo employees or families surrounded us and it was no yellingIt was just them two and since he knew the dealership was wrong, he wanted to make something of thisFor me not to be informed prior to me coming to the dealership with my infant son who was sick that the vehicle was going to be in their possession because of this loan situation they created was also wrongI'm an honest and loyal person, if this "BUSINESS" would have done the job from day one we would have a better situation for all partiesI will go to a JAG officer and any other legal matters to handle this complaintThank you all for your time
]
Regards,
*** ***

I have reviewed the a copy of the letter that was sent to the customer. What the letter doesnt state is that the customer refused to sign a new lease agreement so we had the bank honor the agreemnet he signed.
We will refund the money requested by Mr [redacted].
A check will be sent to him as soon as he accepts this decision through the Revdex.com.
 
Thank you,
[redacted]

I am in receipt of the complaint. I have investigated this matter and it looks as though one of my finance team members typed the contract with the incorrect price.
If the customer would call ###-###-#### and ask for [redacted], the Finance Director, he will be taken care of and the...

contract retyped with the correct price.
Thank you and we are sorry for the lack of response on our part.
[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] - I...

have attached the letter to this email and sent a copy to your General Sales Manager. 
Regards,[redacted]