Ron Bouchard's Auto Store

My 2009 [redacted] 1500 was purchased new in the Spring of 2009 at Ron Bouchard's Dodge Fitchburg, MA and has been services 8+ times for documented reoccurring issues concerning the 4WD and related components including miscellaneous electrical system issues. Plus documented issues concerning a diagnosed faulty instrument panel(that was never repaired), the audible noises including turn signals have not worked since I purchased the truck, and various warning lights that light sporadically. The truck has always been repaired and diagnosed by an Authorized Service Center. Ron Bouchard's Dodge(Fitchburg Ma) until the spring of 2013 when I wanted another Dodge Service to assist me with these documented reoccurring issues since I purchased the truck new from Ron Bouchard's Dodge. Today Harr Dodge(Worcester, Ma)is asking $800+ for the diagnosis and repair of a faulty control module because the 4WD service light is on again for this documented reoccurring issue since the truck was purchased new. That happens to be out of warranty as of this spring. My family and I cannot sustain the safety issues(living in snow country without 4WD), the unreliable nature, and financial burden of these documented reoccurring issues since the truck was purchased new. Various repairs required more than one visit to the Service Center, causing my family loss of income and the extraordinary amount of time lost. I have reached out to both Ron Bouchard's Dodge and [redacted] Group LLC about my reoccurring issues. Unfortunately, today I was told by the Service Center where I purchased the truck that "I shoulda bought an extended warranty" because in the fourteen years she's worked at the Service Center she knows these vehicles have electrical issues. Also, since I took the truck to another Dodge Service Center there's nothing they can do and "good luck" with [redacted]. A [redacted] case manager said they may "assist me" with the repairs for these documented reoccurring issues with my 2009 [redacted] 1500 from RON BOUCHARD'S.Product_Or_Service: 2009 [redacted] 1500 newDesired SettlementWe want these documented reoccurring repairs at no cost to my family and future repairs concerning the previously stated(since the vehicle was purchased new) at no cost or comparable financial compensation given the reasonable new truck buyer I have been with all of our lost income and being without a safe reliable 4WD truck in New England.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@ronbouchardsautostores.comLast time we seen the vehicle was 1/9/12 and the vehicle had about 47,000 miles on it. On that day we replace the drive train control module. Since that day we have not seen the vehicle back. The part we installed has a warranty on it of 1 year or 12,000 miles whichever occurs first. The customer is out of warranty on the work we preformedConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Yes. Ron Bouchard's sold me the vehicle. Yes, they exclusively serviced the vehicles' multiple issues and recalls. The last time they serviced the vehicle was at 47,640 miles and the 1st time the 4wd Service Light activated and addressed was at 11,443 miles.Final Business Response We have not seen or worked on the vehicle since January of 2012 over 2 1/2 years ago. The vehicle has not been in for the same problem since then. We cannot warranty or cover a repair from that long ago. If the vehicle still had the same problem it would have needed to return within the 1 year or 12,000 miles the factory would have covered the repair under its parts and labor warranty.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When Salesman [redacted] of [redacted]'d Auto Stores of Fitchburg Ma, sold us this thirty one thousand dollar truck on March 11 2009, we like other consumers expected a dependable vehicle for many years to come. We didn't want the major repairs and recalls and systematic problems this vehicle has had since purchased new at Ron Bouchard's. Unfortunately, the major repairs done at 2,389 miles, 9,567 miles, 11,443 miles, and other repairs done by Ron Bouchard's(as noted by Ms. [redacted] Ms [redacted] and Ms [redacted] of the [redacted])continue to occur. As sensible consumers we wanted another expert opinion from an authorized service center. However, when we consistently pointed out the reoccurring issues to the Ron Bouchard's [redacted] we were met with rhetoric such as the responses from this Revdex.com complaint and commentary such as "at least it has a warranty" and "prove it". The only time we heard from management is when Mr. [redacted] contacted us about a trade-in. we like other consumers just want our $31,000 purchase(garage stored and impeccably maintained)to perform. So, we sought another authorized service center opinion and the systematic issues continue. How do we continue when we've been so adversely affected by the repairs and the loss of trade-in value. We cannot remember one instance where any figure from Ron Bouchard'sAuto Stores try to assist us with these issues or reasonably try to explain to us why these reoccurring issues were seemed immanent. The reason we sought the help of the Revdex.com and some clarification from Ron Bouchard's.We continue to seek answers to these issues and won't stop until every venue including litigation is exhausted. We thank the Revdex.com for providing us this forum to explain the facts of this matter and look forward to any exchange of facts and solutions concerning this vehicle.Sincerely,[redacted]

Ron's Bouchards Nissan is attempting to keep my [redacted] deposit becasue I won't buy a car from them.I put a [redacted] deposit on a 2014 Nissan Rogue SV on June 21st. Ron Bouchard's did not have the model in stock and told me they could locate one for me. It was not mentioned that it could take a long time to locate the vehicle. No contract was signed. We had a verabal agreement on a price. Almost three weeks went by and no vehicle was delivered to me. On July 11th I told them I can't wait any longer and I want my deposit back. The sales manager told me if I didn't continue to wait for them to deliver the vehicle to me they will keep my deposit as compensation for their efforts to find a car for me over the past three weeks. I did not agree to forfeit the deposit to them for their efforts.Desired SettlementRon Bouchard's will acknowledge they are not entitled to keep a [redacted] deposit for a vehicle that was not provided to me.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]This customer has been refunded their [redacted] in full. In our view this has been resolved

Complaint$25 Amazon Gift Card offer for test driving vehicle was never sent.I was sent an email offer for a $25 Amazon gift card on numerous occasions as long as I test drove a vehicle by July 26, 2014. I went in for a oil change days prior to July 26th and while waiting for my service to be completed I test drove a 2014 Sorrento. After the test drive I provided the sales rep who came on the test drive with me the printed paper required for the gift card. He then brought me in to the office with the woman who took the paper and recorded my name and address and advised it would take 6-8 weeks to receive the gift card by mail. It has been 3 months now with no gift card. They should not have these type of offer promotions if they don't plan on fulfilling their end of the deal!Desired SettlementThe $25 Amazon gift card that I was told I would receive.Business Response Hello [redacted],I apologize that you never received your gift card. It was redeemed online moments ago for you, and you should have a confirmation in your email. Unfortunately it was human error that caused the delay in your gift card. The redemption paperwork was misplaced and never got to the woman who enters the redemptions online. This is not typical of how we handle things here, and we hope you accept our sincere apology. Please be sure to check your email today for the redemption, and if there are any issues call the Internet Marketing Manager, [redacted] at XXX-XXX-XXXX or email [redacted]@ronbouchardsautostores.com. Thank you, and we hope you give us a chance to earn your business again in the future.

Missing personal property left in dealer car.Was assured, by dealership, that tapes would be reviewed and either replaced or returned.Drove personal vehicle to dealer on Feb 7th to trade in and purchase new vehicle. Was unable to get financing that day so dealer asked for more time to work on deal.Dealer told me to leave the car there, since it had been damaged in a snow storm previously, and they would drive me home. Sales rep used a 2015 Dodge Dart (Black) to drive me home. Before leaving dealer I asked the rep to allow me to take some personal effects from my Vehicle. I took a Gray mens suit out of my car and placed inside Dodge Dart. The next day I realized that I had never taken the suit out of the Dodge Dart and into my house. After speaking to Sales rep about it, I was told that he would check the car and talk to the service department. Suit was nowhere to be found after that. Rep then said he would escalate problem to management team. Management team said they would review tapes and return or replace suit. Last interaction with Management, [redacted] he laughed at me during the conversation, refused to address me by Mr.[redacted], continued to have side conversations, accused me of lying and smearing business name online.Desired SettlementI would like my suit return or replaced as soon as possible . Suit cost me $600.Business Response The dealership has gone above and beyond normal business practices in every aspect to try and assist this consumer, both with the vehicle purchase and after the fact. The consumer requested a ride home from the dealership when he was unable to obtain same-day financing for a new vehicle because he considered his trade-in vehicle to be unsafe to drive. In an effort to accommodate the consumer, who had not yet purchased a vehicle, the sales rep offered to provide him with a ride home, even though it was over 30 minutes away. Days later, once the dealership obtained financing for the consumer, the sales rep picked the consumer up at his house and drove him back to the dealership to sign. The consumer was able to get into a very nice new vehicle and everything seemed to be great at that point. Once the dealership became aware that the consumer had an issue about misplacing or losing a suit, the dealership security tapes were reviewed to see if they would be of any help for the consumer. The tapes did not show that anyone had broken in-to, or even approached, the vehicle in question while it was at the dealership. This has been clearly communicated to the consumer.The dealership never at any point said, or gave any impression, that they would replace and/or reimburse the consumer for any item, including but not limited to, a suit. The dealership has clearly stated to the consumer that any and all help that could have been provided has already been provided. At this point the matter is totally and completely resolved in as far as the dealership is concerned. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Dealership has nice way of trying to spin story and save their behind, but the facts do not add up.I reported issue with rep the following day after being given a ride home (AT THE DEALERS BIDDING DUE TO SEVERE WEATHER). I was assured by rep that car would be checked, service department would be contacted, and management would be involved if property could not be relocated. Rep made it very clear "If not found, dealership will REPLACE or REFUND". After two days after report, rep said he searched and spoke with service dept, and suit was not found. He said he was escalating issue with management. From that point, EVERY time I spoke with rep he said "management is taking care of issue and looking into it". It was not until 2 weeks after my purchase that management actually spoke to me about reported issue. At that point, they refused any responsibility and said it was my problem, not theirs. They kept brushing the issue under the rug until purchase was complete, to then deny my claims. Business did commit dishonest business practices to obtain financing. On 3/6/15 I filed police report with Lancaster Police Department. On this date I also went to dealership and spoke with Operations manager who refused to speak about issue with me. Also denied me obtaining any property out of my trade in vehicle, stating "99% possession law". I contacted local police, I was then handed a bag with possessions of vehicle. Upon inspection of contents, there are several items missing as well.Final Business Response The police were called by the dealership because the customer refused to leave the dealership showroom. The customer also called the police, though only he would be able to speak for his reasoning as for why. The customer was allowed to remove property from his trade-in vehicle. The sales rep found the traded-in vehicle and located the keys so that the customer could get items out of the car. At the time the customer came back to the dealership the trade-in vehicle was property of the dealership and no longer the customer's vehicle. The customer left the premises after the police officer spoke with him.

Sent payoff letter from Bank,Canceled in writing GAP and extended service, in May 2014, was told it could take up to 60 days,Sept 2014 still no refundOn April 16 2014 I purchased a car from Ron Bouchard. I said at the time I didn't want the GAP or Extended Service. But the contact that was place in front of me had them both on there and I signed them... After review all my paperwork, I knew I could cancel, and request a refund. Which I did May 07, 2014. I was told I needed a odometer statement. I came back to Ron Bouchard, was asked to wait, I was in the waiting room for 2hrs, before being told, that I didn't need an odometer statement, I needed the letter from the bank showing the payoff of the vehicle. I refinanced with another bank.I received the letter May 30, 2014, I faxed the dealership the letter from the [redacted], confirming that the retail installment contract was paid in full as of May 16, 2014 and a letter stating I wanted to cancel and be refunded for GAP and extended service agreement. I called a week later to see if my fax was received. It took 2 weeks to final get an answer, and I was told yes, and it could take 60 days. I waited till mid August, and called again, talked to the Business Manager from Honda, [redacted] and he said, "Oh you didn't receive it in the mail"? I said No, he asked for my call back number, he would check it out and call me back. No Call back. After 2 weeks I called back, He said he was out sick, asked for my number again and would check on it and give me a call... Again No call back. After another Week (Sept 11, 2014) I call back, I talk with a young lady [redacted], told her my whole story, she asked for my number also, but did call me back, said around the 24th of Sept I should received my refund, I still have not receive anything..Early August I call the company [redacted] that gave coverage for the extended services, they had nothing in their system as of July 2014. I was told by them, "my contract must have been cancelled, please call the dealership...."For 3 months, I have tried to contact this dealership to get a refund... with Zero results....Desired SettlementAs I worte before, I wanted to cancel and be refunded in full for the GAP and Extended ServicesBusiness Response We've done a thorough search of our files and have determined that the necessary paperwork was received and subsequently misplaced. When the customer arrived at the dealership yesterday, 9/29/14 and the issue was realized, the necessary paperwork was compiled and the refund check was processed. Today, 9/30/14 an attempt was made to contact the customer in order to determine whether the check should be mailed or if the customer wanted to pick up the check. A voicemail was left for the customer and he later returned the call indicating that he will be picking the check up at the dealership later this afternoon. We are considering this case closed, as we have achieved the desired resolution.

We have been going back and fourth with this company four 4 months do not return phone calls or do what they say liars[redacted]Desired SettlementIn jan 2014 we bought a used [redacted] ford escape from this dealer we drove off the lot with the vehicle assured we were all set.The next month were 30 or 40 calls to my employer stating they needed more papper work witch my employer fully applied to there needs still being assured we were all set.My employer new from there conversation that I had credit problems very embarising.This went on for 2 months. Finally we got a call from the dealler saying we had to return the vehicle.We said ok we want our trade back they said ok they still had it. When we got there they told us they did not have the vehicle anymore but they had some used cars for us to look at .all the vehicles they let us look at were junk.I said just want my car back they said car is gone we need to pick a car know.We pick a [redacted] hundai sonata witch they told us we could have it for [redacted] with 2 yr warrenty.when we went to sign the papper work didnt relize it but they charged us I believe was [redacted] for the warrenty never told us .well we took the car felt we had no choice told them the brakes were bad and the engine light was on they and needed to fix they did 4 days later.Finally been asking them to send me the repair record for what was done on the vehcle they keep saying they will send never got anything.Last we got a exise tax from the town of westboro called they said to call the town of westboro and tell them you never took posetion of the vehicle and it was never tittled in your name.They told me I needed a letter from the dealer stating that we did not take posetion of the car with the vin number on it its been 3 weeks of many messages and talking to people at the dealer saying they would fax it but still never did.. [redacted] should be ashmed.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXMr. [redacted] tried purchasing a car from us. His credit was very poor and we decided to allow him to drive one of our cars while we tried to get him financed. After trying for 60 days we were unsuccessful. We brought him back into the dealership and secured financing for him on a car that was allot less expensive. We have done everything and more for this customer to try and make sure his experience with us was pleasant, but in the end I believe he is unhappy because his credit didn't allow him to purchase his original vehicle. Our opinion is that we have done everything that is required of us in this transaction.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)we were told time and time againe we were all set bunch of lies, 6 or 7 times we went back to try to make all wass allrite we were also assured it was garrenteed again lied to. [redacted] u should be embarrased to have people like this working for u. This company lies to people if my credit was so bad how was I able to drive off the lot with a [redacted] vehicle amd drive it for almost 3 mnths the same day. I talk to 100 to 200 people a day every day of the week glad you want ur buis to be nqted like that because have nothing good to sayFinal Business Response We repeatedly told the customer we were having trouble because of their credit. We did everything possible including selling a car they could affordunder cost. In our view there is nothing more we can do for this customerFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)they sold us a car under cost 1 because they got rid of our trade were they told us when we took the escape back they still had our trade when we got there they didnt and as of offording the escape we make enough money. the car they sold us was [redacted] gave it to us for [redacted] but they said they got us a 2 yr warrenty but failed to tell us it was tucked in the loan so they got there [redacted] we didnt find out about the warrenty charge till we started going thru the papper work. and in my mind they should pay for the warrenty and have it taken off the loan. once again [redacted] you should be ashamed. me and my wife both work with public and and talk to a lot of people a day.

They sold me a car on which (after 4 months) I am still unable to receive a title. I want them to take back the car and refund my money.Thank you.I purchased a 2010 Buick [redacted] model [redacted] for [redacted] paid by check [redacted] for [redacted] and a cashiers check for [redacted] 0n 1/6/2014 from my bank [redacted] It has been over 4 months and the dealership has still not provided an accurate Odometer Disclosure Statement so that my lender [redacted] can obtain a title. I have called over 12 times and gone to the dealership 3 times to no avail. I have spoken with [redacted] no longer there then [redacted]) and [redacted] all without results. They keep telling me they will handle it but no results to date. They did initially provide incorrect odometer statement then later a fraudulent statement causing the NH DMV to require of them a notarized statement from the previous owner which they have promised to do but have continually failed to do so. Therefore I am requesting they take back the car and refund my purchase price immediately. I have rec'd multiple letters from my lender the latest saying that if they do not receive a title within 30 days (now down to 23 days) they will declare my loan in default and raise my interest rate to the default rate of [redacted] My livelihood requires a good credit recored. This action could possibly cost me my employment. Thank you for your help in this matter. Desired SettlementI want the dealer to take back the car and refund my full purchase price. If my credit history is affected I will seek further damages and restitution.Business Response After speaking with the customer and confirming that if we fixed the title issue he did not want to return the vehicle, our registration specialist contacted the State of NH to determine what we needed to do. We overnighted all paperwork to the state on Thursday and confirmed they received it on Friday. They verbally told us that there was nothing else needed and [redacted] would be contacted and the state would be issuing proper title to the vehicle. I communicated this to the customer Friday and asked him to confirm this. The customer has verbally told me he is completely satisfied.[redacted] of [redacted](XXX) XXX-XXXX

I had a routine oil change done and then 2 1/2 weeks later my engine seized because the oil filter was gone from my car.On 8/30/14 I had an oil change done at Ron Bouchard Kia. The oil change was free due to mistakes that they made when I purchased the car. The car drove fine and everything seemed ok up until 9/20/14. My wife drove the car to work and the car stalled out and died. I had the car towed to my mechanic and they informed me that the car didn't have an oil filter. The tow cost me $32 because I used [redacted] They told me that it looked like the oil filter was not put on tight enough and over time while driving the vibration of the engine and bumps in the road that the filter came loose and worked itself off. I had the car towed back to the dealership on 9/23/14 (another $32 fee)they told me they would look at it to determine next steps. I then received a call on 9/24/14 from ** at the service department. He told me that they had no idea how the oil filter could've come off the car and that they didn't see it to be their fault. They had no other possible answer to how it could've come off but it was according to them not their doing. I asked to speak to a manager and was then called by [redacted] who continued to tell me that they couldn't figure out what happened but it wasn't their doing. I've bought 3 cars over the years at Ron Bouchards and all they could tell me was nothing. They had no alternative possibilities as to how the filter could've come off of my car. I had no other work done to the car from the time they did the oil change until the car broke down. My mechanic and the Dealerships service center both explained that there was no damage to the threads that hold the oil filter, so it wasn't forcibly removed. It seems odd to me that an oil filter can come off if it's not put on loosely.Desired SettlementI feel they should replace the engine and for that matter the $74 for the two tows that I paid for. At this point I would settle for the replacement and be fine losing the $74 dollars.Business Response the vehicle was towed into us 22 days after the oil change was done and about 1,600 miles had been driven. we inspected vehicle found oil filter missing. We tried putting another oil filter on to make sure it did tighten sand there was not something wrong with the block of the vehicle. There was not. Explained to customer that if the oil filter was loose the vehicle would have sprayed out all the oil long before the filter would fall off the car. Customer told us he had no leaks and no burning smell prior to the vehicle breaking down that day. A loose filter would have leaked. Explained to customer I do not know what happen to filter. Told customer to contact there insurance company and have an independent adjuster come down and take a look. His insurance company came out and agreed a vehicle with a loose filter would have lost all its oil and would have left a large leak under vehicle long before it just fell off, especially 22 days later and over 1,600 miles. Customer spoke to insurance company and had vehicle towed out of the dealership on his own Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, I had the car towed from the dealership because I wasn't getting anywhere and I needed a vehicle. I understand that the car didn't show signs of leakage (oil sprayed all over the inside of the engine) as would be expected, but I did have a large amount of oil in my driveway (which I told them about). The car was parked in my driveway, straight in front of a curb and is very low to the ground. For someone to have taken the oil filter off they would've had to have lifted the car off of the ground while it was parked on a busy street and take the oil filter off. So 2 1/2 weeks after getting an oil change this is how someone chose to vandalize my car is to take the time to lift the car and get the oil filter off and drain all of my oil out? I was given absolutely no valid reason for my car not having an oil filter 2 1/2 weeks after having an oil change. I understand that the lack of evidence plays in to their hands and they are definitely running with that, but I don't understand how the two are not related. If you have a service performed and 2 1/2 weeks later something goes wrong in a way that is related to that service, it just seems wrong that it can just be washed away like this.Final Business Response So the theory that was used that the oil seal held for several weeks then failed. makes no sense at all. the seal does not hold the filter onto the car the threads do ( otherwise it would not need to be threaded) so if the seal failed it would leak fluid again long before it would fall of the car You say we dont care that is not true we cared enough to try to help you get the repaired covered under your insurance (because it does not make sense how it happened ) you then chose to have the vehicle towed out of our location and towed to your mechanic to be repaired . As I stated to the customer on the phone had it happened the next day after the oil change was done or on the way home. There would be no question that we were at fault. And it would have been fixed by us. However over 1600 miles and 22 days later are what the facts are and as the adjuster pointed out a vehicle would run out of oil long before a filter would fall off. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)How did you "help me" get it covered by my insurance? You suggested that I go through the insurance, I think knowing full well that the lack of splatter would make it hard to pin on you and absolve you of any responsibility and I would hopefully just go away. I still to this day have not been told how an oil filter could have come off of my car by itself. My translation of what the mechanic said may not be accurate because I myself am not a mechanic, but they told me that it could have been tight enough to hold and after the driving over those 2 1/2 weeks it broke loose. I too do not understand how any of this could happen, but as I said I have not been told one other way that this could've happened other than an improper oil change. In talking to the adjuster he made a comment to me about knowing some of the people at Ron Bouchard and trying to see if he could shake things up and get you guys to fix this (which I know was just a line), and I wonder now if your "helping me" wasn't just working things out with him to again escape blame. I was also told that you guys ran an engine diagnostic and were nice enough to not charge me for that...That was nice to not charge me for something I didn't ask you to do. This is the type of response I've received through this whole process. On your website is the statement "Ron Bouchard's Auto Stores in Fitchburg, MA treats the needs of each individual customer with paramount concern". My needs were to have an oil change and have a car that runs and the only paramount concern shown to this point is the answer that I've received from the start of this is which is it doesn't look like us so it wasn't us. Somehow after an oil change was done by your service center my car drained out of oil and the engine seized. I agree that it is an odd situation and it seems fortunate for you that the lack of splatter gives you the one answer that you continue to feed me of it wouldn't have held up that long, but it did. I don't know how it did, but that shouldn't be my job to tell you how it did. I'm not a mechanic that's why I brought the car to you. As for towing the car out of your dealership which you continue to harp on, of course I had it towed out of there. I have no trust in the Kia Service Center, why would I have you fix the car? If something went wrong with the new engine I would probably have to replace that one on my own too. I just don't understand how no answer seems to you to be an appropriate answer.

I was sold a used car with a salvage title with out being informed. I purchased a 2010 Honda Civic. I was given the the vehicle and informed to obtain insurance and come back on Friday. I spent all my Friday morning trying to get insurance. I was informed no insurance company would insure a salvage titles vehicle. I was never informed I was purchasing a salvage vehicle, meaning it was never disclosed. I called the dealership 3 times, and was informed at 4pm to come into their location. I was informed the "supposedly" sold the wrong car and that I purchased the wrong vehicle. That I should have purchased an identical vehicle with lesser miles. After a long discussion, I opted to take my business elsewhere. I was advised since it was a Friday evening it was to late to refund me my monies. I was sold a car under incorrect information. Plus I was given a loan on this vehicle. I am very discontent with the owner [redacted] who would not take no for an answer nor refund me my monies. The lack of communication and delayed response was inconvenient. When the attempted to offer me a "better" deal. Which was to give me the same car with less miles for the same price. They were able to drop the price, because they dropped my insurance policy. So over all they were not assisting me. They were trying to rip me off. They are unprofessional and need a better system. I am now carless for the week and have to resort to rides until we can resolved this problem. (occured starting date 8.14.2015 manager name [redacted] sales rep name [redacted].Desired SettlementI would like my money back.Business Response The complaint with Mr. [redacted] has been resolved; he was given a full refund of his deposit. The dealership would never knowingly proceed forward with a deal on a vehicle with a reconstructed title without full disclosure. Unfortunately, in this instance, in the process between taking the vehicle in as a trade and then wholesaling the vehicle out the ball was dropped. As soon as the title issue became apparent the deal was stopped. We as the dealership sincerely apologize to Mr. [redacted] for the confusion and miscommunication, and hope to do business with him at some point in the future.

After 4 visits to dealership to repair air bag light on. Light is still on1- first visit to have air bag light on repaired. Told that driver side headrest needs repair. item on order. waited 3 hours2-Second visit to install driver side headrest. light still on. Told electrical problem and item will be ordered. waited 4 hours 3-Third visit was given a 1:30pm apt for 10/24/14. when I showed up I was told that mechanic who is scheduled to work on my car is not there. My of my time wasted. Was told to come back on Monday 10/24/144- this is my forth visit to this dealership at 9am 10/27. Spent 3 hours waiting and was told that car is fixed.5- Went to work on 10/28/14 and air bag light came on as I arrived at work.Desired SettlementI have been to this dealership 4 times all ready and air bag light came back on as of 10/28/14. I bought my car new in 2013 and feel that my car is unsafe without a working air bag. I was only given a rental for the first 24 hours and was told that warranty doe not cover rental. It is not fare for me to loose more hours at work to visit dealership a 5th time. I want my vehicle replaced with another 2013 Chrysler 200Thanks[redacted]Business Response I am sorry that the vehicle has been in multiple times for the air bag light . After the final repair was made we did reset the system and then each time the vehicle starts it does a self test . We started the vehicle several times to make sure the light would not come back on . When it did not come back on with its own self test we felt it was all set . Chrysler does not provide substitute transportation however if the light is back on,We would be happy to pick up the car and bring it in to wee what is going on. the customer can contact [redacted] she is the service manager and she can arrange for the pick up and delivery of the vehicle. As far a s chrysler buying back the vehicle , we do not handle that. the customer would need to notify chrysler and start that paperwork with them