[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
InTitle is in receipt of the customer’s concern as provided by the Revdex.comAs purchase closings are held at a remote location away from our office, it is standard to provide unexecuted copies of the documents (as the purchaser/customer would not have executed them in advance) InTitle immediately reached out to both the customer and his real estate agent to inquire as to what attempts were made to contact our agency for executed copies of the closing documents, but have not received any documentation of those requestsWe have provided the customer with all of the necessary documents from the transaction which were requestedThe customer has acknowledged receipt of the requested documentsInTitle considers this request complete
We determined that there was some confusion as to whether his original Trust documents were initially needed as they were recorded but not in the proper County for the new transaction. We have since corresponded with the Complainant and advised him that we appreciated his willingness to assist in...
sending the documents via overnight mail and that we would be happy to reimburse him for the expense of that mailing. The Complainant was satisfied with that result. The reimbursement check was mailed on March 21 and should be received in the next few days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
InTitle is in receipt of the customer’s concern as provided by the Revdex.com. As purchase closings are held at a remote location away from our office, it is standard to provide unexecuted copies of the documents (as the purchaser/customer would not have executed them in advance). ...
InTitle immediately reached out to both the customer and his real estate agent to inquire as to what attempts were made to contact our agency for executed copies of the closing documents, but have not received any documentation of those requests. We have provided the customer with all of the necessary documents from the transaction which were requested. The customer has acknowledged receipt of the requested documents. InTitle considers this request complete.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
InTitle is in receipt of the customer’s concern as provided by the Revdex.comAs purchase closings are held at a remote location away from our office, it is standard to provide unexecuted copies of the documents (as the purchaser/customer would not have executed them in advance) InTitle immediately reached out to both the customer and his real estate agent to inquire as to what attempts were made to contact our agency for executed copies of the closing documents, but have not received any documentation of those requestsWe have provided the customer with all of the necessary documents from the transaction which were requestedThe customer has acknowledged receipt of the requested documentsInTitle considers this request complete
We determined that there was some confusion as to whether his original Trust documents were initially needed as they were recorded but not in the proper County for the new transaction. We have since corresponded with the Complainant and advised him that we appreciated his willingness to assist in...
sending the documents via overnight mail and that we would be happy to reimburse him for the expense of that mailing. The Complainant was satisfied with that result. The reimbursement check was mailed on March 21 and should be received in the next few days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
InTitle is in receipt of the customer’s concern as provided by the Revdex.com. As purchase closings are held at a remote location away from our office, it is standard to provide unexecuted copies of the documents (as the purchaser/customer would not have executed them in advance). ...
InTitle immediately reached out to both the customer and his real estate agent to inquire as to what attempts were made to contact our agency for executed copies of the closing documents, but have not received any documentation of those requests. We have provided the customer with all of the necessary documents from the transaction which were requested. The customer has acknowledged receipt of the requested documents. InTitle considers this request complete.