Our records indicate that the account was closed on 5/19/and all fees that may have been incurred were refundedThe member no longer has an account relationship with us and we have mailed him correspondence advising him as suchWe consider this issue to be resolved
Arizona Federal Offers me ID-Protection, Online/Mobile services, budgeting tools, Shared branching and now credit consultation'sTaking advantage of the Credit consultation taught me so much about credit that I did not knowFor example my personal score, Income to Debt, and items I did not know even existedMy Financial consultant even gave me constructive advise how to improve my scoreWhat surprised me the most was they asked me what my goals are and even followed up as they as promised to see how I was doing in achieving my financial goalsIf you utilize the services your financial world can be changed for the betterThank you Arizona Federal Credit Union for Saving my Life
Thank you for your patience during your [redacted] Debit/Credit Card dispute investigationWe have completed our investigation and have issued a credit of $to your accountA withdrawal of $was also processed which represents the maximum amount of your liability for unauthorized transactions as disclosed in the Arizona Federal Credit Union Membership Agreement.If you have any questions regarding your dispute, please contact us at ###-###-####.Sincerely,Card ServicesArizona Federal Credit Union
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have been in contact with [redacted] from the dispute response team as well as going into the branch to sit with someone and we have gotten nowhereWe are very upset at how we have been treated and the shortness and lack of customer service we have receivedWe have been dealing with this for months now and are uneasy that someone has (as of now) been able to get away with charges ($61.71, $and $43.09) on our account using our moneyThere was original fraud reported to us on 2/18/by AZFCUThey even put a hold on our cardWe had to run home and get a check to buy our groceriesWe called the bank back and they said that possible fraud had been detected and our account was frozenThey verified the purchase and it was our purchase so they said it must have been a glitch but after that we were worried and checked our account and found more charges that were not ours and reported them right awayI just don't understand how they could report fraud to us and then we report fraud to them and they deny it saying that "it does not fit fraud patterns"On top of that yesterday, my husband went to the branch again and was pulling $out of the ATM to pay our sitter and nothing ended up coming out of the machineHe immediately went inside to let the bank know and they said they don't service the ATMs so we have to file a complaint and they could not give us our money until they investigate itNow we are out over $Now we have to disputes open and $that was taken from us and we did nothing but be responsible citizensThis all needs to be cleared up immediatelyWe will seek legal action if we need to against AZFCU if neededThis is horrible customer serviceWe just want all of our rightful money back.Regards, [redacted]
Thank you for providing us with Ms [redacted] 's concern On May 15, 2014, we spoke with Ms [redacted] over the phoneDuring our conversation we clarified the information that appears on her Visa account statement and the required payment amountThe payment amount Ms [redacted] is to pay has always shown correctly on her statement An opportunity to establish payment arrangements was offered during the conversation; however, Ms [redacted] declined setting up an arrangementUnfortunately, all viable options were provided but we were not able to reach a resolution Having had the opportunity to speak with Ms [redacted] , we consider this matter to be closedThank you for the opportunity to address her concern Sincerely, [redacted] Member Response Consultant
***,We have submitted our updates to the three credit reporting agenciesPlease keep in mind that updates can take anywhere from - days to be reflected on your credit report from each of the agenciesThe item in question is still showing as being disputed currently which may
also delay the update from postingIf you have further questions, please feel free to reach out directly to our Risk Management team for assistance at ###-###-####Thank you.Sincerely,Arizona Federal
Dear Ms***:
Thank you for providing us with Ms***'s concern.
The transactions in question are currently being investigated by our Card Disputes teamThey have been in contact with her regarding the status of the disputeShould Ms*** have any
concerns or questions regarding this investigation, she should contact our disputes team by phone at ###-###-####.
Thank you for the opportunity to address this matter.
Sincerely,
*** ***
Member Response Consultant
Dear Ms. [redacted]:
I have attempted to reach [redacted] by phone and left voice messages requesting a call back. To date, I have not receive a follow up call. It would be greatly appreciated if [redacted] contacted me at [redacted] so I could address her...
concerns.
Sincerely,
[redacted]
Member Response Consultant
Our records indicate that the account was closed on 5/19/14 and all fees that may have been incurred were refunded. The member no longer has an account relationship with us and we have mailed him correspondence advising him as such. We consider this issue to be resolved.
Arizona Federal Offers me ID-Protection, Online/Mobile services, budgeting tools, Shared branching and now credit consultation's. Taking advantage of the Credit consultation taught me so much about credit that I did not know. For example my personal score, Income to Debt, and items I did not know even existed. My Financial consultant even gave me constructive advise how to improve my score. What surprised me the most was they asked me what my goals are and even followed up as they as promised to see how I was doing in achieving my financial goals. If you utilize the services your financial world can be changed for the better. Thank you Arizona Federal Credit Union for Saving my Life.
Thank you for reaching out with your concerns. After reviewing your message, we tried to locate your member ID/account number in our system and, when we were unable to do so, reach out to you by phone. Unfortunately, your mailbox was full and we were not...
able to leave a voicemail. We noticed that your message refers to an upgrade of the systems at [redacted] and wanted to verify that this Revdex.com complaint was intended to come to Arizona Federal Credit Union. If it was intended for us, can you please reach out to us at ([redacted] so that we can work with you to better understand your concerns?
Sincerely,
Thank you for providing us with Ms. [redacted]'s concern.
On May 15, 2014, we spoke with Ms. [redacted] over the phone. During our conversation we clarified the information that appears on her Visa account statement and the required payment amount. The payment amount Ms. [redacted] is to pay...
has always shown correctly on her statement.
An opportunity to establish payment arrangements was offered during the conversation; however, Ms. [redacted] declined setting up an arrangement. Unfortunately, all viable options were provided but we were not able to reach a resolution.
Having had the opportunity to speak with Ms. [redacted], we consider this matter to be closed. Thank you for the opportunity to address her concern.
Sincerely, [redacted]
Member Response Consultant
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have been in contact with [redacted] from the dispute response team as well as going into the branch to sit with someone and we have gotten nowhere. We are very upset at how we have been treated and the shortness and lack of customer service we have received. We have been dealing with this for months now and are uneasy that someone has (as of now) been able to get away with 3 charges ($61.71, $101.91 and $43.09) on our account using our money. There was original fraud reported to us on 2/18/14 by AZFCU. They even put a hold on our card. We had to run home and get a check to buy our groceries. We called the bank back and they said that possible fraud had been detected and our account was frozen. They verified the purchase and it was our purchase so they said it must have been a glitch but after that we were worried and checked our account and found 3 more charges that were not ours and reported them right away. I just don't understand how they could report fraud to us and then we report fraud to them and they deny it saying that "it does not fit normal fraud patterns". On top of that yesterday, my husband went to the branch again and was pulling $200 out of the ATM to pay our sitter and nothing ended up coming out of the machine. He immediately went inside to let the bank know and they said they don't service the ATMs so we have to file a complaint and they could not give us our money until they investigate it. Now we are out over $400. Now we have to disputes open and $400 that was taken from us and we did nothing but be responsible citizens. This all needs to be cleared up immediately. We will seek legal action if we need to against AZFCU if needed. This is horrible customer service. We just want all of our rightful money back.Regards,[redacted]
Thank you for your patience during your [redacted] Debit/Credit Card dispute investigation. We have completed our investigation and have issued a credit of $206.71 to your account. A withdrawal of $50.00 was also processed which represents the maximum amount of your liability for unauthorized transactions as disclosed in the Arizona Federal Credit Union Membership Agreement.If you have any questions regarding your dispute, please contact us at ###-###-####.Sincerely,Card ServicesArizona Federal Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records indicate that the account was closed on 5/19/and all fees that may have been incurred were refundedThe member no longer has an account relationship with us and we have mailed him correspondence advising him as suchWe consider this issue to be resolved
Arizona Federal Offers me ID-Protection, Online/Mobile services, budgeting tools, Shared branching and now credit consultation'sTaking advantage of the Credit consultation taught me so much about credit that I did not knowFor example my personal score, Income to Debt, and items I did not know even existedMy Financial consultant even gave me constructive advise how to improve my scoreWhat surprised me the most was they asked me what my goals are and even followed up as they as promised to see how I was doing in achieving my financial goalsIf you utilize the services your financial world can be changed for the betterThank you Arizona Federal Credit Union for Saving my Life
Thank you for your patience during your [redacted] Debit/Credit Card dispute investigationWe have completed our investigation and have issued a credit of $to your accountA withdrawal of $was also processed which represents the maximum amount of your liability for unauthorized transactions as disclosed in the Arizona Federal Credit Union Membership Agreement.If you have any questions regarding your dispute, please contact us at ###-###-####.Sincerely,Card ServicesArizona Federal Credit Union
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have been in contact with [redacted] from the dispute response team as well as going into the branch to sit with someone and we have gotten nowhereWe are very upset at how we have been treated and the shortness and lack of customer service we have receivedWe have been dealing with this for months now and are uneasy that someone has (as of now) been able to get away with charges ($61.71, $and $43.09) on our account using our moneyThere was original fraud reported to us on 2/18/by AZFCUThey even put a hold on our cardWe had to run home and get a check to buy our groceriesWe called the bank back and they said that possible fraud had been detected and our account was frozenThey verified the purchase and it was our purchase so they said it must have been a glitch but after that we were worried and checked our account and found more charges that were not ours and reported them right awayI just don't understand how they could report fraud to us and then we report fraud to them and they deny it saying that "it does not fit fraud patterns"On top of that yesterday, my husband went to the branch again and was pulling $out of the ATM to pay our sitter and nothing ended up coming out of the machineHe immediately went inside to let the bank know and they said they don't service the ATMs so we have to file a complaint and they could not give us our money until they investigate itNow we are out over $Now we have to disputes open and $that was taken from us and we did nothing but be responsible citizensThis all needs to be cleared up immediatelyWe will seek legal action if we need to against AZFCU if neededThis is horrible customer serviceWe just want all of our rightful money back.Regards, [redacted]
Thank you for providing us with Ms [redacted] 's concern On May 15, 2014, we spoke with Ms [redacted] over the phoneDuring our conversation we clarified the information that appears on her Visa account statement and the required payment amountThe payment amount Ms [redacted] is to pay has always shown correctly on her statement An opportunity to establish payment arrangements was offered during the conversation; however, Ms [redacted] declined setting up an arrangementUnfortunately, all viable options were provided but we were not able to reach a resolution Having had the opportunity to speak with Ms [redacted] , we consider this matter to be closedThank you for the opportunity to address her concern Sincerely, [redacted] Member Response Consultant
***,We have submitted our updates to the three credit reporting agenciesPlease keep in mind that updates can take anywhere from - days to be reflected on your credit report from each of the agenciesThe item in question is still showing as being disputed currently which may
also delay the update from postingIf you have further questions, please feel free to reach out directly to our Risk Management team for assistance at ###-###-####Thank you.Sincerely,Arizona Federal
Dear Ms***:
Thank you for providing us with Ms***'s concern.
The transactions in question are currently being investigated by our Card Disputes teamThey have been in contact with her regarding the status of the disputeShould Ms*** have any
concerns or questions regarding this investigation, she should contact our disputes team by phone at ###-###-####.
Thank you for the opportunity to address this matter.
Sincerely,
*** ***
Member Response Consultant
Dear Ms. [redacted]:
I have attempted to reach [redacted] by phone and left voice messages requesting a call back. To date, I have not receive a follow up call. It would be greatly appreciated if [redacted] contacted me at [redacted] so I could address her...
concerns.
Sincerely,
[redacted]
Member Response Consultant
Our records indicate that the account was closed on 5/19/14 and all fees that may have been incurred were refunded. The member no longer has an account relationship with us and we have mailed him correspondence advising him as such. We consider this issue to be resolved.
Arizona Federal Offers me ID-Protection, Online/Mobile services, budgeting tools, Shared branching and now credit consultation's. Taking advantage of the Credit consultation taught me so much about credit that I did not know. For example my personal score, Income to Debt, and items I did not know even existed. My Financial consultant even gave me constructive advise how to improve my score. What surprised me the most was they asked me what my goals are and even followed up as they as promised to see how I was doing in achieving my financial goals. If you utilize the services your financial world can be changed for the better. Thank you Arizona Federal Credit Union for Saving my Life.
Good Morning, [redacted]!
Thank you for reaching out with your concerns. After reviewing your message, we tried to locate your member ID/account number in our system and, when we were unable to do so, reach out to you by phone. Unfortunately, your mailbox was full and we were not...
able to leave a voicemail. We noticed that your message refers to an upgrade of the systems at [redacted] and wanted to verify that this Revdex.com complaint was intended to come to Arizona Federal Credit Union. If it was intended for us, can you please reach out to us at ([redacted] so that we can work with you to better understand your concerns?
Sincerely,
Arizona Federal
Thank you for providing us with Ms. [redacted]'s concern.
On May 15, 2014, we spoke with Ms. [redacted] over the phone. During our conversation we clarified the information that appears on her Visa account statement and the required payment amount. The payment amount Ms. [redacted] is to pay...
has always shown correctly on her statement.
An opportunity to establish payment arrangements was offered during the conversation; however, Ms. [redacted] declined setting up an arrangement. Unfortunately, all viable options were provided but we were not able to reach a resolution.
Having had the opportunity to speak with Ms. [redacted], we consider this matter to be closed. Thank you for the opportunity to address her concern.
Sincerely, [redacted]
Member Response Consultant
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have been in contact with [redacted] from the dispute response team as well as going into the branch to sit with someone and we have gotten nowhere. We are very upset at how we have been treated and the shortness and lack of customer service we have received. We have been dealing with this for months now and are uneasy that someone has (as of now) been able to get away with 3 charges ($61.71, $101.91 and $43.09) on our account using our money. There was original fraud reported to us on 2/18/14 by AZFCU. They even put a hold on our card. We had to run home and get a check to buy our groceries. We called the bank back and they said that possible fraud had been detected and our account was frozen. They verified the purchase and it was our purchase so they said it must have been a glitch but after that we were worried and checked our account and found 3 more charges that were not ours and reported them right away. I just don't understand how they could report fraud to us and then we report fraud to them and they deny it saying that "it does not fit normal fraud patterns". On top of that yesterday, my husband went to the branch again and was pulling $200 out of the ATM to pay our sitter and nothing ended up coming out of the machine. He immediately went inside to let the bank know and they said they don't service the ATMs so we have to file a complaint and they could not give us our money until they investigate it. Now we are out over $400. Now we have to disputes open and $400 that was taken from us and we did nothing but be responsible citizens. This all needs to be cleared up immediately. We will seek legal action if we need to against AZFCU if needed. This is horrible customer service. We just want all of our rightful money back.Regards,[redacted]
Thank you for your patience during your [redacted] Debit/Credit Card dispute investigation. We have completed our investigation and have issued a credit of $206.71 to your account. A withdrawal of $50.00 was also processed which represents the maximum amount of your liability for unauthorized transactions as disclosed in the Arizona Federal Credit Union Membership Agreement.If you have any questions regarding your dispute, please contact us at ###-###-####.Sincerely,Card ServicesArizona Federal Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Please see our attached response. Thank you.