I have used Ketcho for major renovations since (bathrooms and one Kitchen) and various other projects I highly recommend their professionalism and communication of any changes for design and price, from original quote They work with you on any surprises found along the way and make recommendations for you to decide on I will continue to use Ketchco in the future
I contracted Ketchco, Incto replace my roof shingles, gutters and to add new gutter guards to the guttersFrom day one there were problems Frist they would say they would be out to do the work one day and would never show up This went on for weeks Finally they did show up to do the work The first day they replaced the shingles and removed the gutters However, they never installed the new gutters and gutter guards Weeks later and I mean weeks later Ketchco sub-contracted Frank B [redacted] to install the gutters Ketchco claimed they had never worked with him before but he came well recommended The sub-contractor showed up late for the job the first day and completed about 80% of the job and said he had to leave and that he would be back the next day He never showed up the next day or for weeks Again after weeks later and many calls and emails to Ketchco, B [redacted] came back to finish the job The first rain after the gutters were put on my house more rain ran behind the gutters than in them Again, after many many calls and emailed videos of the gutter problem Jon finally came out to my house to investigate During his own investigation Jon discovered that the gutter installer, Frank B [redacted] , had only put the gutter guards on the gutters where you could see the guards from the ground He did not install the gutter guards on the second story guttersJon wanted me to call Frank and discuss this with him He claimed Frank did the work not him I had to tell and remind Jon, I had contracted him to do the job not Frank, he was the one who contacted Frank, and that I felt it was his responsibility to contact the sub-contractor no me I don't know if Jon contacted him or not, Jon came out himself and attempted to fix the problem He installed the gutter guards and left The gutters still have as much rain coming over them as down the downspouts, especially where Jon added gutter guards himself I've left months and months worth of phone messages and emails to both Jon and Troy C [redacted] trying to get my job completed, but this effort has been for no avail I have about given up on them ever doing the correct thing and finishing the job correctly They say they guarantee their work but based on my experience I say that in not true Ketchco started the work on my house in April and it is now the end of January 2016, and I cannot get anyone connect with Ketchco to respond to any of my attempts to communicate with them I have records of all of my emails to prove I attempted to contact them Some of the emails contain video's of the rain just running over the gutters like there is nothing there to catch it I had inch installed and the gutter guards were "Shurflo" gutter guards
I have used Ketcho for major renovations since (bathrooms and one Kitchen) and various other projects I highly recommend their professionalism and communication of any changes for design and price, from original quote They work with you on any surprises found along the way and make recommendations for you to decide on I will continue to use Ketchco in the future
I contracted Ketchco, Incto replace my roof shingles, gutters and to add new gutter guards to the guttersFrom day one there were problems Frist they would say they would be out to do the work one day and would never show up This went on for weeks Finally they did show up to do the work The first day they replaced the shingles and removed the gutters However, they never installed the new gutters and gutter guards Weeks later and I mean weeks later Ketchco sub-contracted Frank B [redacted] to install the gutters Ketchco claimed they had never worked with him before but he came well recommended The sub-contractor showed up late for the job the first day and completed about 80% of the job and said he had to leave and that he would be back the next day He never showed up the next day or for weeks Again after weeks later and many calls and emails to Ketchco, B [redacted] came back to finish the job The first rain after the gutters were put on my house more rain ran behind the gutters than in them Again, after many many calls and emailed videos of the gutter problem Jon finally came out to my house to investigate During his own investigation Jon discovered that the gutter installer, Frank B [redacted] , had only put the gutter guards on the gutters where you could see the guards from the ground He did not install the gutter guards on the second story guttersJon wanted me to call Frank and discuss this with him He claimed Frank did the work not him I had to tell and remind Jon, I had contracted him to do the job not Frank, he was the one who contacted Frank, and that I felt it was his responsibility to contact the sub-contractor no me I don't know if Jon contacted him or not, Jon came out himself and attempted to fix the problem He installed the gutter guards and left The gutters still have as much rain coming over them as down the downspouts, especially where Jon added gutter guards himself I've left months and months worth of phone messages and emails to both Jon and Troy C [redacted] trying to get my job completed, but this effort has been for no avail I have about given up on them ever doing the correct thing and finishing the job correctly They say they guarantee their work but based on my experience I say that in not true Ketchco started the work on my house in April and it is now the end of January 2016, and I cannot get anyone connect with Ketchco to respond to any of my attempts to communicate with them I have records of all of my emails to prove I attempted to contact them Some of the emails contain video's of the rain just running over the gutters like there is nothing there to catch it I had inch installed and the gutter guards were "Shurflo" gutter guards