Ron Cole & Cole's Aircraft Aviation Art

From: will fotheringham [mailto:[email protected]] Sent: Thursday, May 04, 2017 1:08 PMTo: [email protected]: My complaint About Ron Cole Aircraft ArtHello,Below is the only response I have gotten from Ron Cole after he took my money for an aircraft print in...

March.I have emailed him, I have called his "support" phone and he will not reply or return my calls. He didnt give me any estimate of when I would get what I paid for only an offer to buy more of his crap at a discount...meaning he would take more of my money without provding any product.This guy is still advertising for more business on facebook while nnot fullfilling the orders he already has. Regards.Will Fotheringham. ----- Forwarded Message -----From: Ron Cole <[email protected]>To: "[email protected]" <[email protected]>Sent: Wednesday, April 12, 2017, 12:05:49 PM CDTSubject: Update on your Cole's Aircraft orderA Message from Ron Cole about your Cole's Aircraft Order  View this email in your browser Dear Customer, I needed to extend to you my deepest apologies for your below-standardexperience since placing your order with me and Cole’s Aircraft. There are no viable excuses for long delays and poor customer service - yet I know that you’ve endured both after having placed your faith in me and my business.  I offer a huge line of unique products (over 600) that are available nowhere else, and all are produced by me in the basement of my home. Since I began my business in 2006, I’ve been able to build as I’ve sold, and while keeping up with sales was a challenge - it was not an impossible task. As my sales increased by nearly 150% in 2016, however, I unrealistically thought I could just work harder; an idealistic hope. Then, between a family medical crisis and a litany of other things that prevented the sort of expansion of my business that the situation absolutely required - I saw what amounted to a collapse of production and communications. Everything suffered, as you probably noticed.  The good news is that I have, for the first time, a business partner! Her name isErin, and she comes to Cole’s Aircraft with a long career as a senior executive in the media/radio/television industry. She’s also a very talented artist, and serves on many committees and boards associated with the arts here in Zanesville and across Ohio. She’s brilliant, and an organizational genius. Herstrengths offset my own personal weaknesses, and I don’t exaggerate when Icall her a Godsend.  Since your experience predates her involvement, however, I need to make amends where I can. Therefore, please accept this gift and this special discountcode towards any future Cole’s Aircraft order: LATESHIP2017. It does not expire and there are no restrictions.  I so thank you for your superhuman patience as my business pushes through this period of growth and adjustment. I consider myself so fortunate to have acustomer base of people such as yourself; willing to invest in my creations andstick with me through the hard times  All the best, Ron Cole Copyright © 2017 Cole's Aircraft Art, All rights reserved.You are receiving this email because you placed an order with Cole's Aircraft.Our mailing address is:Cole's Aircraft Art369 Broadview AvenueZanesville, Oh 43701