Initial Business Response /* (1000, 5, 2015/12/07) */
RE: *** ***, Case #***
TO WHOM IT MAY CONCERN:
Regarding your letter from *** *** Case No*** about her dishwasherThe complaint was the dishwasher wouldn't emptyI was there at the appointed time and I couldn't get the
dishwasher to do anythingThe lights came on but it wouldn't fill, go into the wash cycle, or emptyAfter doing electrical checks, the circuit board wasn't telling anything to workAt that time, I got a price on the board and with the service call and labor, the cost would be about $I told her then that I wouldn't put that much money into fixing it if it were mineSo I put it back together, the dishwasher came on
At that point, I hadn't fixed anythingI put it on the empty cycle, but it wasn't emptyingIt was full of water so I manually pumped it outI disconnected the drain hose to check for a blockageI could see inside the pump to check for a blockage thereI turned the pump impellor and it turned freelySo I put everything back together and turned the dishwasher onIt filled and started to washI let it run for a minute or so and hit the cancel drain button and it emptiedI then repeated itI told Mrs*** I didn't know why it started to work because I hadn't fixed anythingI charged her for the service call and one hour labor and tax which totaled $Even though I was there two hours and fifteen minutes, which would have totaled $
Two days later, I went back and found that the pump motor was brokenI got a price on the motor plus labor the total was $plus taxActual time to repair it would have been over two hoursThe price I quoted her was only for one and one-half hoursShe told me not to do it
I don't sell parts to people they don't needWhen something works I don't know what to fixWhen I went back I was there for over an hour and didn't charge her anythingI feel I have been more than fair with Mrs***I am sorry she wasn't pleased but I did the best anyone could under the circumstances
Initial Business Response /* (1000, 5, 2015/12/07) */
RE: *** ***, Case #***
TO WHOM IT MAY CONCERN:
Regarding your letter from *** *** Case No*** about her dishwasherThe complaint was the dishwasher wouldn't emptyI was there at the appointed time and I couldn't get the
dishwasher to do anythingThe lights came on but it wouldn't fill, go into the wash cycle, or emptyAfter doing electrical checks, the circuit board wasn't telling anything to workAt that time, I got a price on the board and with the service call and labor, the cost would be about $I told her then that I wouldn't put that much money into fixing it if it were mineSo I put it back together, the dishwasher came on
At that point, I hadn't fixed anythingI put it on the empty cycle, but it wasn't emptyingIt was full of water so I manually pumped it outI disconnected the drain hose to check for a blockageI could see inside the pump to check for a blockage thereI turned the pump impellor and it turned freelySo I put everything back together and turned the dishwasher onIt filled and started to washI let it run for a minute or so and hit the cancel drain button and it emptiedI then repeated itI told Mrs*** I didn't know why it started to work because I hadn't fixed anythingI charged her for the service call and one hour labor and tax which totaled $Even though I was there two hours and fifteen minutes, which would have totaled $
Two days later, I went back and found that the pump motor was brokenI got a price on the motor plus labor the total was $plus taxActual time to repair it would have been over two hoursThe price I quoted her was only for one and one-half hoursShe told me not to do it
I don't sell parts to people they don't needWhen something works I don't know what to fixWhen I went back I was there for over an hour and didn't charge her anythingI feel I have been more than fair with Mrs***I am sorry she wasn't pleased but I did the best anyone could under the circumstances