Sign in

Ron Hoover Companies Rv

Sharing is caring! Have something to share about Ron Hoover Companies Rv? Use RevDex to write a review
Reviews Ron Hoover Companies Rv

Ron Hoover Companies Rv Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have addressed all of there issues. The biggest complaint was on the refrigerator. Unfortunately it seemed to work fine for us at our property and it was hard for us to duplicate the issue.  We went through all repairs with the customer and they seem to be satisfied. After working through...

the issues with the customer we realized that their driveway at home is fairly un level. A RV refrigerator is designed to be operated on a pretty level surface. It will take much longer to cool on an unlevel surface. We went through this operation with the customer. At this time we feel this was the root of the problem. I have since reached out to the customer to see if this is still the case. I am awaiting their response.  [redacted]Vice President of Parts & Service

Tell us why here... I have done an investigation regarding this complaint. I understand Mr. [redacted] originally called and spoke with [redacted] and discussed the Cougar they purchased. [redacted] gave them the selling price which included the hitch. Mr. [redacted] was not happy with the sales price and...

counter offered to buy the unit at a lower price which we agreed to but explained to Mr. [redacted] that his price could not include the hitch. He agreed to purchase the unit without the hitch being included.We offer for sale an extended service contract thru the finance office but Mr. [redacted] declined the offer. Mr. Sundlein arrived to pick up his unit on October 21. St that time he spent over 2 hours with Rich Baroni from our service department in the “class” as he called it. We refer to it as a walk thru explaining the workings of the coach. Approximately one hour after Mr. [redacted] arrived his son came to the store. The customer stated we did not supply him with cords or accessories. We supplied them with all the items they were promised including Toilet tissue, a water regulator, TST blue shingles 8 pack (chemicals for the septic system), a 25” RV water hose, a Rhinoflex sewer hose kit, a water filter with flex hose, and a power grip dogbone (electrical adaptor to hook up the power cord which is attached to the unit. On the day of deliver Mr. Sunlein purchased a goose neck adaptor for the Cougars in order to pull it home. Attached is the Used unit purchase disclaimer of warranty and the used unit acceptance that Mr. [redacted] signed the day of delivery. I understand his son lives in Austin and the [redacted]s are moving to Boerne. No one at our store realized Me [redacted] had any medical issues. We are an honest business that treats our customers with respect and fairness.

Check fields!

Write a review of Ron Hoover Companies Rv

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Ron Hoover Companies Rv Rating

Overall satisfaction rating

Add contact information for Ron Hoover Companies Rv

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated