Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills

In response to the complaint filed by Ms [redacted] We have since invited Ms [redacted] back to our dealership to see if there was anything we could do to rectify the situation Ms [redacted] gave us the opportunity on Monday and we are currently putting a deal together for her Please let us know if any further response is required[redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Ron Lewis Chrysler Dodge Jeep Ram Waynesburg 09/17/2014 [redacted] ; Attached is the actual request we made to Chrysler on the owners behalf. The manufacturer is responsible for any warranty Statement and provisions. Chrysler Corporation declined the repairs. Ron Lewis Chrysler... Waynesburg has no responsibility in this matter. Our recommendation is for the owner to contact Chrysler's customer relations department at the number that we provided. Thank you. Sincerely, [redacted] Service Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I told the service dept on several different occasions before the first clutch went and before the second clutch went about the service bulletin about the transmission and they refused to look it up until I showed the service dept it popped out of first gear when starting out so I had no choice to start out in second gear and the service dept knew thatIf they would have looked up there was a service bulletin from the first time I reported the problem I would have never had to replace two clutches in a matter of a month or soThis is bad business performed by the dealership and they should have looked up the service bulletin from the first time I reported it to themThe first time I told them about the service bulletin the one guy said he never heard of it instead of looking it up at first to see that I was rightU mean are u kidding me.
Regards,
*** ***

I have called and scheduled appointment for the PRecall but still awaiting parts for the other alternator recall
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A review of Mr***'s service history disputes his entire claimThe vehicle was purchased on 03/09/07/29/the first service visit, the owner complaint was "car will not move", we replaced the clutch for excessive wearIt wasn't until 02/14/almost a year after purchase that the
owner complained about the wrangler popping out of 1st gearWe replaced number and synchronizers on 05/09/when we were able to verify the condition as per the technical service bulletin (not recall), so the synchronizers did not cause the clutch to fail.Mr*** states that he was forced to start out in second gear because it pops out of first is not supported by the technical service bulletinThe symptom/condition section of the, bulletin reads, the transmission pops out of first gear while accelerating, thus enabling the driver to start out in firstClutches among several other items are only covered by the factory warranty for months or 12,miles from the date the vehicle is first placed in service as a new vehicle or demoThe wrangler had 51,miles on it when purchased by Mr*** so it was out of warrantyI reviewed Mr***'s service history with Chryslers Area Manager seeking reimbursement assistance for the second clutch replacement under Chryslers defective parts warrantyThe request was denied, the parts warranty is for defects not wearThe position of Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills is: based on the service history, no reimbursement is warranted

***, our Appointment Coordinator for Ron Lewis Chrysler Dodge Jeep Ram, called *** *** on Friday, January 2, and left a voice message stating that the part for the PPower Brake Booster Shield recall was available and that we would like to get his vehicle scheduled at his earliest convenienceWe are awaiting a return phone call. If we do not here back from him by Wednesday, January 7, 2015, we will call again.Sincerely,*** ***Service Director

Dear Ms***, Ron Lewis Pre-Owned Cranberry sold Mr*** a Chrysler Sebring with 104,milesWe inspected the vehicle and sold the Sebring with a *** inspection sticker on itThe vehicle was safe and ready for everyday useWe sold the car with no warranty due to the
age and mileage on the vehicleMr*** signed all necessary documents stating that he was aware that he was buying a vehicle with no warrantyWe are very sorry to hear what has happened to Mr***' vehicle and hope we can help by finding him another vehicleI would offer a vehicle at a reduced cost to help him as much as we canWe cannot replace Mr*** vehicle at no cost to him.Sincerely,*** ***General Manager

On Oct 25,Ms*** purchased a vehicle from Ron Lewis ChevroletA few days latershe came back to show us that there was an issue with the driver’s seat thatwas making her uncomfortableAt that time we agreed to repair or replace thenecessary parts to solve the issueI authorizedour service
and parts departments to make the arrangements to have the workcompletedUnfortunately I assumed that everything was handled when I neverheard anything more about it but I was mistakenMs *** contacted me lastmonth and expressed her concern that nothing was ever done about itUponfurther research I found there was miscommunication between departments and thepart was never ordered We had Ms *** come back to the dealership to have the service manager re inspect whatwas needed and get the parts here to make the repairI have followed up withmy salesperson and the service department and am told that we are still waitingfor a part that is on back order from the manufacturer to complete the repair.I assure you and Ms *** that the seat will be repaired just as soon as we haveall the parts needed to do so.*** ***General Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Mr*** Honda was back one time since purchase on 9/15/for an air bag warning light being onThe vehicle was taken to a Honda dealership for repairThe drivers seat belt buckle was replaced for $Ron Lewis Chrysler Dodge Jeep Ram absorbed the charge and did not charge Mr***As
far as the other issues, nothing has been diagnosed by our Service deptThe Sales department is not willing to occur any further expense on this vehicleWe would gladly inspect at no charge the brake grinding issue to ensure they are safe for our guestNo other diagnosing or repairs will be done unless the customer is willing to participate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Recall P14 power brake booster shield recall parts havebeen very slowly released to our dealership on the average of 3-5 shield kits aweek since the recall had been announced. Earlier this month Chrysler began releasingmuch larger numbers of the parts and our dealership has been contacting...

thecustomers that that have been on our list in the order that they had contactedus. [redacted] should be contacted by Ron Lewis Chrysler Dodge Jeep Ram Cranberry within thenext week or so to have his P14 recall completed.I have attached a copy of the P60 recall notice thatcustomers are receiving from Chrysler Motor Company. In summary it states thatthey are recalling some vehicles for the alternator failing and that they willnotify all the customers involved in this recall when the parts and repair willbe available.On the notice there is also a 1-800 number for customersto call with any questions or concerns that they may have.[redacted]Service and Parts DirectorRon Lewis Chrysler Dodge Jeep Ram Cranberry

In response to the complaint filed by Ms. [redacted].  We have since invited Ms. [redacted] back to our dealership to see if there was anything we could do to rectify the situation.  Ms. [redacted] gave us the opportunity on Monday and we are currently putting a deal together for her. ...

Please let us know if any further response is required.[redacted]General Manager

Ron Lewis Chrysler Dodge Jeep Ram Waynesburg
09/17/2014 [redacted];
Attached is the actual request we made to Chrysler on the owners behalf. The manufacturer is responsible for any warranty Statement and provisions. Chrysler Corporation declined the repairs. Ron Lewis Chrysler...

Waynesburg has no responsibility in this matter. Our recommendation is for the owner to contact Chrysler's customer relations department at the number that we provided. Thank you.
Sincerely,
[redacted]
Service Manager

Review: I bought a vehicle from them. I sold that vehicle over two years ago. I have been receiving calls from them asking me how the vehicle is going and if I'm interested in trading up. I have consistently told them that I no longer have the vehicle. I have asked repeatedly for them to remove me from their call system. It's very frustrating to ask and be reassured that it will be removed just to be called again a few weeks later by someone else from that business.Desired Settlement: I want them to remove my name, phone number and address from their system so that I will not receive any further contact from them. That includes phone calls, mail or emails.

Business

Response:

Good morning,

This dealership is the worst I have seen in my 47 years of being alive. I simply cannot get anyone to talk to me, return a phone call or even schedule me for service. I bought a brand new Dodge Journey 3 years ago. The vehicle has had multiple issues with it, including several recalls. These issues are manufacturing issues and not the problem of the dealership, however, this dealership does not care about their customers once you have purchased their vehicle from them. Their service line is never answered and goes directly into voice mail. They do not return ANY voicemails. EVER. I've tried going through their GM. Same deal, no return calls either. As a last resort, I've asked the receptionist to please have someone return my messages, her response was "you should just drive down here and go find someone yourself. We are all busy!". Completely unbelievable that in today's world, an organization can be so completely arrogant and incompetent. Avoid this hot mess of a dealership at all costs. They are a mess.

Review: Hello,

I just want to start off by saying that you for the time your taking to read a little into my situation. I don't want to take up to much of your time with this so I will try to make it as detailed but short as possible.

So the problem I'm faced with at the moment is caused by my dealership.

Ron Lewis Jeep of Cranberry.

- Relationship started in 2013.

-(2013)Bought a brand new 2013 jeep 2 door wrangler. Problem with said car - everytime it would rain or get water spots from washing it would develop rust marks. Called my salesman MARK [redacted] he told me that it was normal. Waited about 6 months it continued so I traded it in.

-(2013)Bought a 2014 brand new Jeep Wrangler 4 door. Problem with said vehicle the roof was leaking. Called salesman again said that's normal. Quickly traded that one in not even a year of purchase.

-(2014)Bought a 2015 jeep Cherokee Trailhawk. 2,000 miles transmission started to slip. 5,000 miles got my 1st oil change. Pulled out of [redacted] within .30 seconds of leaving my car shut down in the middle of business 22 an was almost t-boned. Was scared beyond words. It kicked rev'd very hard at light to the point I had to put both feet on my break because the only way I could describe it, was it had a mind of its own. Then all my gauges went to the max an my car completely shut down. A nice person helped me push it to the side of the street where I stopped an gathered myself I tried it again, no luck. Called [redacted] told them my situation and was completely an utterly convinced they did something wrong. Upon calling them I tried to start my car, it started I was able to get it home when the tech called me an said he would be right over to check my car. Everything was perfectly fine at that point. We wrote a statement an he left, I then called my salesman again to have him tell me even tho I had road side assistance anything over 20 miles they could not tow. I was stuck without a car, scared to death to drive it. They told me to get it to [redacted] dodge where they said they could service it. I then took it there again fearing for the worst, to have them tell me that everything reset an they saw no messages. That the software was to new and they didn't know how to fix it. At that point I was at a loss, not knowing what to do called my salesman again MARK. Told him I spent countless hours on the internet researched the Cherokees an how the reviews for their transmissions where horrible, THIS IS HAPPENING TO EVERYONE!!! Just google search "2015 jeep Cherokee trailhawk transmission issues". The Internet is flooded with them! Thousands of people.

-(2015) Bought 2015 jeep Cherokee trailhawk (again). He said come right up will work something out in a new one. So I did he raved how he got me such a good deal an thru in a tst ( a Teflon coating that would preserve the life of my car from rust etc. 900.00 value.) an how he had gotten me the same exact car with everything I wanted like my previous one..same. Exact. Car. At this point I was actually excited I finally got my car..then to get there, already took my car at this point. Then I find out it didn't have everything I wanted (push to start) etc. Then signing the papers found out they worked the TST into my payment to bring the value up an the payment down, not telling me I was also going to be getting a refund of 900.00 if I opted out of that. Which I would have taken given the fact I just bought 3 new cars in less than 2 years at this point, a substantial financial loss at this point having to dip into my 401k just to make these deals. 3 down payments is a pretty hefty hit. So anyways, at this point I semi had what I wanted an at the end of the day was going to get my reliable car. Fast forward exactly 1 year, literally May 2015 to May 2016. I open my door last weekend to hear a sloshing sound, I called my salesman once again. He is now a manager, so they make me an immediate appointment that day at 1pm. Left work, went right up there, needing an inspection at end of month I tell them just to do that while I'm there, they do. Then they come out raving how they fixed numerous recalls, software updates, an due to the (TST) I had done to my car there is 2 drainage holes at the bottom of my door, he said the techs unplugged them because they caked the Teflon coating an that clogged them. At this point I was like YES, my baby is brand new again. To stop half way home an see that there was 2, 3/4 inch holes drilled into my doors. Metal exposed, jagged I could have really cut myself good. [redacted]I have attached the pics to this email[redacted] So, I text my salesman once again, he responded with "will take care of it in the morning I'm so sorry" basically **I have texted on my phone** I didn't respond to that. Then Jim F[redacted] (director of service department) called an said come right up. So I did, of course swooning me an informing me this is not how they do business he's so sorry they are going to "fix" my car correctly. So, I got in rental they supplied me with an left. So now, my car is sitting in a collision center getting "fixed" again. My frustration level is through the roof, at this point my car since 2013 has been in the shop 2 1/2 months over that period of time being "serviced", I have lost thousands of dollars in down payments, loss of work, anxiety, sleepless nights, fear, being lied too time an time again, time an countless other problems associated with this. I'm not asking for the world, I'm just asking for fairness, understanding an to be treated with the 5 star service Ron Lewis prides itself on. An to be compensated for such. I then get an email after JIM F[redacted] THE SERVICE DIRECTOR ignoring me for 2 days, after asking me what a fair compensation should be and he said no, that they already took a loss on getting me in this new car. They will fix door wash it wax it and fill tank up. Im just saying, IF THE OTHER 3 WERENT LEMONS I WOULD NOT HAVE HAD TO DO IT, WHAT ABOUT MY LOSS OF DOWN PAYMENTS, LOSS OF WORK, AND ALMOST 3 MONTHS OF MAKING CAR PAYMENTS ON CARS NOT EVEN COMPARABLE TO MINE, SOP WHO REALLY TOOK A LOSS? An then you drill 2 3/4 inch holes in my door and act like that's a fix.Desired Settlement: My car fixed, and $2650.50.

Loss of work, TST I was NOT offered but put into my payments, 2 1/2 months of car payments for a car I didn't have due to the dealerships negligence for over 3 years.

Business

Response:

Ms. [redacted] was offered a loaner vehicle each time she had any service work completed. Unfortunately, the last time she dropped off her vehicle for service, our technician used the wrong tool and ended up damaging her door. This issue was fixed at our collision center, which includes a guarantee. While at our collision center, we also fixed a dent on the front passenger door, detailed her vehicle and gave her a full tank of gas. We are reaching out to Ms. [redacted] to set up a meeting to discuss this matter further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I have bought three vehicles at this dealership, but will never go back again. My most recent vehicle, a 2012 Jeep Liberty, was purchased brand new from Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills. We brought the car in for an oil change and my "Check Engine" light went on the day before. We were never told about the "diagnostic fee," and I was given a estimate of $1800 dollars worth of work. This included replacing my brand new tires which I was told were "dry rotted," that my brand new rotors needed to be replaced, and an alignment needed to be done. In addition a gas cap (the only thing covered under warranty AFTER I ASKED) also needed to be fixed. They covered the diagnostic fee again AFTER I asked, claimed they fixed the gas cap told me this should take care of the "check engine" light . I took the car directly to my regular mechanic where tires and rotors were initially completed. He ordered new rotors and offered to replace, and once these arrived showed us that the rotors on the car were identical to the ones ordered. He offered to do the same with tires, again showing us that the tires were not dry rotted. Last he showed us that the axle assembly was leaking oil, something that was missed and would be covered under my extended warranty. He also showed me that the bolts on my front driver's side tires were stripped and would need to be replaced. I have made several phone calls to Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills. I have had numerous staff hang up on me, my mechanic has had people hang up on him when he was trying to understand their concerns, I also contacted Jeep corporate who also were hung up on when contacting this dealer on my behalf. I have personally left several voicemails for the Service Department as well as for Ron Lewis and I have not received a phone call back. If I could only give half of a star I would. This is the most abysmal customer service I have ever received and in this economy I cannot believe Jeep or its franchises treat working class people in this manner.Desired Settlement: I would like three things:

First I would like my bill to be adjusted.

I would like the car repairs completed.

And I would like anything covered under warranty to be fixed at no cost without me having to prompt them about my warranty.

Business

Response:

Please be advised that since the purchase in 11/29/2011 this marks only the 3rd repair visit, one prior oil change in 2012 and a transmission repair on 02/2016. If the bolts are stripped on the wheel it happened where she had the tires replaced and state inspections performed, there is no documentation that we ever removed the tires. Thanks Keith [redacted] Service Director Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills A Member of the Ron Lewis Automotive Group ###-###-#### [redacted] www.ronlewisautomotive.com

Review: I bought a 2010 jeep from this place over a year ago under warranty. I didn't notice it as soon as I bought it but that week noticed that when I started out in first gear that the transmission would bang then the stick shift would pop out of first gear into neutral. I kept telling their service dept and I even took it there but they said there were no problems and there was nothing they can do. After that my clutch went bad and they said they will not cover that under warranty and I told them they should because the clutch going bad was because of the transmission problem and they still didn't do anything about it and charged me$1,000 for a new clutch and I never burnt a clutch out before in my life. I then did some research online and many other people had the same problem with their 2010 jeep popping out of 1st gear when driving and then I found out there was a manufacture service bulletin about a bad synchronizer in the transmission and the dealer still refused to look up the service bulletin to see what I was talking about. About a month later my clutch burnt out again because of the bad part in the transmission. They charged me another $1,000 for a new clutch and I couldn't do anything about it at the time because I needed my jeep. I then said I am sick of this jeep popping out of first gear when I’m driving it and the issue making my clutch bad I took the jeep back out there and bade someone sit in the passenger seat while I drove it and it popped out of first gear and the guy said oh wow it really did op out of first gear. At that time the service dept looked up the service bulletin and seen there was a recall on the synchronizers in the transmission and then they replaced the transmission parts under warranty. I asked them for my $2,000 back I had to pay on clutched because the transmission part recall made my clutch go bad but they refused to give me my money back. The clutched went bad because I was forced to start out in 2nd gear instead of 1st gear because they wouldn't fix the problem at first until they looked up the service bulletin. I want my $2,000 back the clutches I had to pay for due to their failure to fix the transmission problem when I kept reporting it to them. I since traded my jeep in on a truck somewhere else but Ron Lewis Jeep in [redacted] has all records of what they did to my Jeep there. I traded the Jeep in somewhere else because I didn't want them screwing me over againDesired Settlement: I want my $2,000 back they charged me on clutches due to them not fixing the transmission problem at first when there was a recall on the parts in the transmission

Business

Response:

A review of Mr. [redacted]'s service history disputes his entire claim. The vehicle was purchased on 03/09/2013. 07/29/2013 the first service visit, the owner complaint was "car will not move", we replaced the clutch for excessive wear. It wasn't until 02/14/2014 almost a year after purchase that the owner complained about the wrangler popping out of 1st gear. We replaced number 1 and 2 synchronizers on 05/09/2014 when we were able to verify the condition as per the technical service bulletin (not recall), so the synchronizers did not cause the clutch to fail.Mr. [redacted] states that he was forced to start out in second gear because it pops out of first is not supported by the technical service bulletin. The symptom/condition section of the, bulletin reads, the transmission pops out of first gear while accelerating, thus enabling the driver to start out in first. Clutches among several other items are only covered by the factory warranty for 12 months or 12,000 miles from the date the vehicle is first placed in service as a new vehicle or demo. The wrangler had 51,908 miles on it when purchased by Mr. [redacted] so it was out of warranty. I reviewed Mr. [redacted]'s service history with Chryslers Area Manager seeking reimbursement assistance for the second clutch replacement under Chryslers defective parts warranty. The request was denied, the parts warranty is for defects not wear. The position of Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills is: based on the service history, no reimbursement is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I told the service dept on several different occasions before the first clutch went and before the second clutch went about the service bulletin about the transmission and they refused to look it up until I showed the service dept it popped out of first gear when starting out so I had no choice to start out in second gear and the service dept knew that. If they would have looked up there was a service bulletin from the first time I reported the problem I would have never had to replace two clutches in a matter of a month or so. This is bad business performed by the dealership and they should have looked up the service bulletin from the first time I reported it to them. The first time I told them about the service bulletin the one guy said he never heard of it instead of looking it up at first to see that I was right. U mean are u kidding me.

Regards,