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Ron Nance Remodeling

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Ron Nance Remodeling Reviews (8)

I would like the following to be done to correct the issue of the job that I hired MrC*** company to do.
Apply coat of solid stain ( $150) Please contact me as soon as possible to inform me when this can be completed as the weather is a factor in staining the deck. I understand that there are certain weather conditions (i.etemperature, rain, etc.) that do not permit stain or work to be done on decks and this may delay the work being done. I would still like someone in your company to contact me regarding this matter. I can be reached at *** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for the opportunity to respond to this
complaintI have been aware of the situation and visited her deck within days
of the deck staining and helped my staff trouble shoot *** *** concerns
to provide a solution she would be happy with
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We do our best to educate and provide our
customers with all their options so they can make the best decisions to fit
their needs and budget
We are limited to a few options in what we can
do to a deck:
We can strip it to remove any previous semi
transparent stains,
we can wash it- to remove mold and mildew and
dirt,
sand- smooth out the wood remove old dead wood
and leave a better lasting finish,
apply a seal clear will show all imperfections
and color it lasts for a year,
apply a semi transparent stain- has a color but
will show some imperfections through the stain as it is meant to see the grain
of wood and a
solid stain covers all imperfects acts like a
solid paint for the deck
Replace rotten, warped damaged deck boards
We offer all of these services
As I said, I went to her home days after the
staining was completedThere were lighter areas and darker areas as the
previous stain was showing through the freshly applied semi transparent stain
While we did sand the deck which makes the deck smoother, the only way to
remove pre existing stain is to strip the deckStripping was not ordered by
the customerThe only way to cover previous applied stain is by applying a
solid deck paint (stain)
The stain she selected, is a semi transparent
penetrating stainWe cannot apply more stain on top of freshly applied stain
as it will have no where to go and will puddle on the deck surfaceI offered
to return at no charge and apply another coat of stain after a few months once
the stain has penetrated the woodThis would darken the stain we applied and
be less of a contrast.
Her issue with that was that she did not like
the color and did not want to spend extra money, however she said she would
have had us apply a solid color stain had she been given that optionThen, I
offered another solution which was to apply a solid color after a few months to
the deck, then she could select the color of her choiceWe would not charge
her to do the work all over again (which is what it would take) but only the
difference between the semi transparent stain (which she paid) and the solid
stain $ I offered that but she was unwilling to pay the
difference.
The job as we were hired to do was started and
completed over months ago, but we have not been given the direction from the
customer what she would like us to do? She has three options:
Do nothing
Apply another coat of semi transparent stain
(free)
Redo all the work previously done and Apply coat
of solid stain ( $150)
I hope this helps to answer questions and
resolve the matter
Thank you
Steve C***

From: Steve C*** Date: Wed, May 13, at 2:PMSubject: Re: complaint #***.To: *** *** Hi ***,I am a response to the above complaint from *** *** ***: We were hired by the customer last fall to wash and stain their
deckLast fall we washed it but the weather got unexpectedly cold so we were unable to stain the deck until early springHis deck is partial wood and partial compositeThe customer insisted that we come out on a particular day so we arrived, we prepared the deck and stained it to the customers color specifications. While staining the deck,it started to drizzle, the drizzle turned to rain for a few days then it snowedThe tape and paper was left on the deck as we were anticipating better weather to finishBecause the better weather didn't come in a reasonable time the tape stuck to the deck leaving a residueFurther, the customer did not like the color he selected. Since receiving correspondence from you we have, at our own expense, restained the deck with a darker colorThe tech missed a post and needs to go out to touch this upOnce this is done we need to go out and remove the sticky mastic on the deckI regret the time this has taken to be completed, we should have trusted and followed our own processes and procedure as we would not have stained the deck the first day and would have avoided many of the subsequent problemsCurrently we are actively working around the weather to finish this projectPlease let me know if you have any questions.Respectfully,Steve

Revdex.com:  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do wish to have it on record that the resolution cited, having a gallon of stain delivered to me so that I can finish the job myself, in no way means that I endorse the shoddy workmanship of this company.  I just want them and this to go away.  Thank you for your help in this matter.  Even after I sent them pictures of their work, they would not return my calls.  I am sure if you had not interceded on my behalf, this never would have been resolved.  Thanks again!  
Regards,
[redacted]

[redacted] I came to you home at 10am on Feb 18 as was set up prior. I saw two cars in your driveway an [redacted] and [redacted] van. Your doorbell was broken so I knocked three times. I went around back to you home and took pictures with date, time and location stamp. This was the second time I was at your...

home other than the work or the assessment. I don't see any damage to your property that was obvious from the pressure washing work performed. I saw an old stain that was faded and had failed. I saw old lattice that has broken with age. Your presence or pictures would be helpful in resolving the issue.

To Whom it may concern:I'm not sure how to respond to this rejection as there is nothing actionable to respond to. The customer would not take pictures of the damage we allegedly caused so I went out to his home for a second time. I knocked on his door and took pictures while I was there. In the future I will take video of me physically knocking on someones door when their door bell is broke. Thank you.Steve

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  To be fair the company did change the color of the deck at their expense, however they were more than partially responsible for the color problem.  As of today 5/14/15 no one from the company has contacted me except for the technicians that have showed up unannounced or failed to show up after they said they would.  The "Sticky Mastic Technician" showed up to our home around 6pm on or about 04/30/15 without any prior communication from the company.  He did not perform any work because the staining had not been completed.  Our stain technician sent me a text on 5/4/15 at 9:15AM stating that he was on the way, but needed my address.  I provided the address, but he never showed.  I was not provided any notice that he would be coming on May 4th prior to the technicians text.  Attempts to call the technician have failed.  I have texted the technician, but have not received a response.  That is the last communication I have had with the company or a representative of the company.   As to coordination with the weather.  The weather on May 4th was perfect.  The weather has remained great from May 7th to today May 14th, so where is everyone? 
Regards,
[redacted]

From: Steve C[redacted] Date: Tue, Dec 15, 2015 at 10:32 AMSubject: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted],Thank you for your call. We left, as requested, a gallon of the stain used on **. [redacted] deck near a side door on his house. he had workers at his house at the time. Please let me know if you have any further questions.    Deck Restoration Guru  STEVE C[redacted]  Founder  [redacted]

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