Ron Ramer CPA

No response is necessary or warranted We hold fast to the fact that we did all we could do given the situation and we did nothing wrong If we had done something wrong we would gladly fix it and or refund money Please do not expect any further responses from our Company on this subject

To whom it may concern,Our Company was there to complete a tune up to the gas heating system at the request of the customer This tune up includes taking apart the flue piping, cleaning the flue pipe and the chimney base, reassembling the flue pipe and checking for proper draft as well as carbon monoxide safety check The flue pipe was very old and rusted away so badly it could not be reinstalled We therefore could not complete the tune up without replacing the pipe The customer refused to pay for it Repairs discovered during the tune up are an extra charge so we were forced to leave the home Our maintenance agreements and tune ups never include free repairs and that is spelled out on the maintenance form Our Company uncovered what could have been a potentially dangerous problem if the pipe were to have fallen apart and became disconnected from the chimney while operating, especially if nobody noticed it A full refund would be unreasonable.We are not in business to make repairs for free We have multiple payment methods and are willing to make whatever payment arrangements we can to ensure a heating system is safe to operate The customer needs to be reasonable and understand that ultimately payment for repairs to the heating system are their responsabilityIf we repair the flue pipe and then find another issue they would then be responsible to pay for that repair as well.Our technicians are well trained professionals with all the proper tools and knowledge needed to service a gas heating system The technician was prevented from completing the job by the irate homeowner We therefore cannot return any money, we did nothing wrong

From: *** *** Date: Sun, Apr 10, at 7:AMSubject: ***To: [email protected] may be resolved I have been contacted by the plumber and they are reducing my bill Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Please see attached detail of reasons rejecting business response with attached photo exhibits
Regards,
*** ***

No response is necessary or warranted.  We hold fast to the fact that we did all we could do given the situation and we did nothing wrong.  If we had done something wrong we would gladly fix it and or refund money.  Please do not expect any further responses from our Company on this subject.

To whom it may concern,Our Company was there to complete a tune up to the gas heating system at the request of the customer.  This tune up includes taking apart the flue piping, cleaning the flue pipe and the chimney base, reassembling the flue pipe and checking for proper draft as well as...

carbon monoxide safety check.  The flue pipe was very old and rusted away so badly it could not be reinstalled.  We therefore could not complete the tune up without replacing the pipe.  The customer refused to pay for it.  Repairs discovered during the tune up are an extra charge so we were forced to leave the home.  Our maintenance agreements and tune ups never include free repairs and that is spelled out on the maintenance form.  Our Company uncovered what could have been a potentially dangerous problem if the pipe were to have fallen apart and became disconnected from the chimney while operating, especially if nobody noticed it.  A full refund would be unreasonable.We are not in business to make repairs for free.   We have multiple payment methods and are willing to make whatever payment arrangements we can to ensure a heating system is safe to operate.   The customer needs to be reasonable and understand that ultimately payment for repairs to the heating system are their responsability. If we repair the flue pipe and then find another issue they would then be responsible to pay for that repair as well.Our technicians are well trained professionals with all the proper tools and knowledge needed to service a gas heating system.  The technician was prevented from completing the job by the irate homeowner.  We therefore cannot return any money, we did nothing wrong.

Revdex.com
Complaint ID 10334615
(Sheffield
v. David LeRoy Plumbing, Inc.)
12/15/14
 
 
 
David LeRoy's response to my Revdex.com
complaint openly acknowledges precisely what I am alleging happened
during his technician's “repair” of our boiler: when the
technician came to our home on December 2, 2014 he performed an
inspection of the boiler. We entered into a $149 “service
contract” and paid an additional $93 for the repair of a low-water
sensor, but the technician did not have time to complete cleaning and
repair so he scheduled on 12/2 to return on 12/4 to complete the
cleaning and repair. (“Leroy1.tiff - “Preferred Customer
Program”) My credit card was charged for this “work” on 12/2.
On December 4th, the technician arrived to complete the
work he himself had diagnosed on 12/2. He went downstairs to the
boiler and within 5 minutes – without having disassembled any
interior parts of the furnace or making any other repairs –
miraculously found another repair which he priced out at $250. As
detailed in his response, the technician never completed any
work.
As noted in the initial complaint, when I called David LeRoy
Plumbing's office I was told verbally that they would refund our
money. It was not until I read the company's response to the Revdex.com
complaint that I discovered much to my dismay that they had no such
intention.
I strenuously object to being charged
for services that were not provided AND for the technician creating a
potential emergency situation without remedying it. The technician
took the degraded flue (“rotted.jpg” - attached) out of the
boiler. He told me that the flue – an external part of the furnace
leading to the chimney – would cost $246 to replace. A later trip
to Lowe's uncovered the fact that the flue costs about $5
(“newone.jpg” - old and new flues pictured side by side for
comparison). As can be seen, it is attached by fitting it over the
other exhaust vent (or whatever the technical term is) without the
use of any clamps, adhesives or other methods which would permanently
secure it or prevent dangerous gases from escaping (“flue.jpg” -
attached). It apparently captures heat from an open hole in the
back of the furnace (“vent.jpg” - view from basement floor up
vent to bottom of flue). If David LeRoy's company was so concerned
about my family's safety why would the technician create what he
claims is such a dangerous condition over a dispute about a $5 part?
If David LeRoy's company was respectable, how can he defend that his
technician failed to identify a flue so degraded on 12/2 that it
absolutely demanded to be removed and replaced on 12/4 (two days
later)? And if it was an oversight during the inspection and alleged
cleaning on 12/2 then admit that instead of taking the flue out and
giving me a work order that says it's going to cost me another $242
to get my heat turned back on. On the 12/2 work order, the
technician also claims to have cleaned (at a cost of $93) a water
level sensor which continues to this day to trigger a low water
sensor which shuts off the boiler necessitating repeat trips to the
basement to add more water. (“Leroy2.tiff” - Work Order)
Despite his $93 charge, it does not work properly. (Earlier this
year we begrudgingly paid David Leroy $208 to replace a pigtail valve
which costs less than $10. This also failed to remedy the problem.)
What David LeRoy is saying in essence
is that I as a consumer have no right to question or contest the cost
of repairs done to my house and that if I dare do this I and my
family can expect to go without heat unless I pay them what they
demand. In other words, they are in effect trying to extort money
out of unsuspecting homeowners in lieu of heat. When I called the
company in an attempt to resolve this question and asked, “How do I
get the heat turned back on?” I was told “Pay the money.”
I find his response totally
unacceptable, insulting and just plain arrogant and I urge the Revdex.com to
reject it as well.
Under the state's Unfair Trade
Practices and Consumer Protection Law, I as a consumer have three (3)
days to cancel a contract (a point acknowledged, in accordance with
state law, on the work order). Furthermore, despite what he claims,
it nowhere says that in the case of a cancellation I forfeit any
funds. Lastly, also under the law, it is illegal to charge
exorbitant fees or to, in the words of the law, use
“a contract, form or any other document related to a consumer
transaction which contains a confessed judgment clause that waives
the consumer’s right to assert a legal defense to an action.” 73
P.S. §
201.2(4)(xviii). In this case this is precisely what David LeRoy is
attempting to do.
I
did not call David LeRoy to pick a fight or to set the stage for some
sort of drama. After having spent close to $500 (if you include the
$200 “repair” of the pigtail valve which did nothing) and not
having any better performance out of our furnace, my wife and I are
fully aware and do not have to be reminded of the fact that David
LeRoy Plumbing Inc. is “not
in business to make repairs for free.”
I have plenty of other things I'd prefer to spend my
time on. I called them because they hold themselves out to the
community as an honest business. On the back of their work order is
the following message:
“Remember
that any company can make an honest mistake, but it is what they do
about it that makes the difference. We will work to make things
right by you; that is our promise.
David
V. LeRoy – President”
Apparently these are just a bunch of
words. Like any other adult I am fully aware of the fact that
sometimes when a technician investigates a problem unsuspected
repairs pop up. My wife and I own cars and other items which from
time to time, just like anything else, need to be repaired. The
question I have for the Revdex.com is this: What kind of a responsible
business charges customers for work in advance, miraculously finds a
new (equally costly) “emergency” repair when arriving to perform
the work that had already been paid for, renders my furnace useless
in December while my 3-year old child is home, provides a cost
estimate of $246 for a $5 part and less than 5 minutes labor, and
then gets indignant when I question the cost of the repairs and
services “provided.”
For the above
reasons and for those contained in my original complaint I believe I
am entitled to a full refund of the $242.00 charged to me on
12/2/2014.
Thank you for your
attention.