Dear *** This is *** *** from Ron *** Ford,Inc I am responding to complaint: ID *** The issue has been resolved We have made an appointment with the customer to come back into the dealership to have the rust fixed on their
vehicle Ford has agreed to helping this customer If you have any more questions, please feel free to email me Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/02/20) */
spoke with customer & resolved concern
Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response that we have spoken and we...
have agreed to a refund resolution, however, until I receive the refund agreed upon, I do not want to consider this complaint closed.
Final Business Response /* (4000, 11, 2015/03/20) */
Subject: case # [redacted] and [redacted]
Per our Service Manager, [redacted] settled the complaint and a refund check in the amount of $230.00 was mailed to her. It was cashed and cleared our bank on March 6, 2015. This case should be closed. If any additional information is needed please contact our office.
Dear *** This is *** *** from Ron *** Ford,Inc I am responding to complaint: ID *** The issue has been resolved We have made an appointment with the customer to come back into the dealership to have the rust fixed on their
vehicle Ford has agreed to helping this customer If you have any more questions, please feel free to email me Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/02/20) */
spoke with customer & resolved concern
Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response that we have spoken and we...
have agreed to a refund resolution, however, until I receive the refund agreed upon, I do not want to consider this complaint closed.
Final Business Response /* (4000, 11, 2015/03/20) */
Subject: case # [redacted] and [redacted]
Per our Service Manager, [redacted] settled the complaint and a refund check in the amount of $230.00 was mailed to her. It was cashed and cleared our bank on March 6, 2015. This case should be closed. If any additional information is needed please contact our office.
[redacted]
Office Manager
[redacted]
XXX-XXX-XXXX
fax XXX-XXX-XXXX