Ron Tonkin Chevrolet

Re: Case # [redacted] , [redacted] Dear Ms [redacted] , Ron Tonkin Chevrolet will replace Ms [redacted] gear shift at no charge to herUnfortunately at the time of her visit, the part in reference was found to be available outside of the state and we were unable to replace it within the same dayIn light of this situation, Ron Tonkin Chevrolet would like to continue our relationship with Ms [redacted] and hopefully exceed her expectations during future visits, whether that be it in our service, sales or parts departmentRon Tonkin Chevrolet appreciates the opportunity to resolve this issueWe look forward to serving Ms [redacted] in the near futureSincerely, Adam T [redacted] General Manager Ron Tonkin Chevrolet

Thank you for providing the opportunity to respond to Mrs [redacted] 's complaint to theRevdex.com.Mr& Mrs [redacted] purchased a Chevrolet Equinox (VIN # [redacted] ), from Ron Tonkin Chevrolet on January 12, Prior to this purchase, Ron Tonkin Chevrolet provided mileage estimates via www.fueleconomy.govWe cannot be held responsible for the driving habits and driving conditions that may have impacted Mr& Mrs [redacted] 's average miles per gallon stated in this complaint.Ron Tonkin Chevrolet rescinded Mr& Mrs [redacted] 's purchaseI apologize for any frustration encountered during this purchase and look forward to serving Mrand Mrs [redacted] in the future.Sincerely, Adam T***General ManagerRon Tonkin ChevroietTHE RON TONKIN FAMILY OF DEALERSHIPS

Re: Case# [redacted] , [redacted] Dear MsWashington, Thank you for the opportunity to respond to Ms [redacted] Revdex.com complaintUpon reviewing Ms [redacted] complaint, Ron T [redacted] Chevrolet has attempted to contact the client in order to confirm the cancellation request and reimbursement for the remaining difference between the original purchase price and the cancelled pro-rated value of the vehicle service contractWe feel there were no misrepresentations of said contract at the time of sale which is cancellable at any time within the length of the contract itselfOn behalf of our sales department, Ron T [redacted] Chevrolet is issuing a mea culpa for our tardiness in responding to Ms [redacted] Please do not hesitate to call me if you have any questionsSincerely, Adam T [redacted] General Manager Ron T [redacted] Chevrolet

Re: Case# [redacted] , [redacted] Dear Ms [redacted] , Ron Tonkin Chevrolet would like to formally apologize to [redacted] for the delay in receiving her vehicle registrationUnfortunately, we were unable to secure the MSO (Manufacturer's Statement of Origin) within a reasonable amount of time from the dealer from whom we secured [redacted] Chevrolet CamaraRon Tonkin Chevrolet takes full responsibility and I sincerely hope that we can continue our relationship with [redacted] as a client of our family of dealershipsAgain, we apologize for any ill will this may have caused as a result of the delayAs of today, April 29,2015, we were informed by the Oregon DMV that [redacted] registration is in the process of being mailed to her and she should receive it no later than May 8, Please do not hesitate to call me if you have any questionsSincerely, Adam T [redacted] General Manager Ron Tonkin Chevrolet

Thank you for allowing me to respond to Mr***'s complaintMr*** was involved in an autoaccident and contacted Ron Tonkin Acura dealership to inquire about repairsRon Tonkin Acura referred him to ourbody shop, Ron Tonkin Collision Center.Mr*** brought his ***
*** *** to Ron Tonkin Collision Center for repairs to the right/rear of hisvehicle in June of We also noted a crease from a separate incident on the left rear quarter panel.As a part of the repair to the right/rear of his vehicle, we replaced the vehicle's glass with Acura OEM (OriginalEquipment from the Manufacturer) glassAfter the repair was completed in July 2017, Mr*** hadexpressed some concern about the rear tailgate glass and the headlinerSince the damage to the vehicle wascontained to the rear of the vehicle, we never had contact with, nor any need to remove the headliner of Mr.***'s vehicleEric S***, our Collision Center Manager, informed Mr*** that any glassreplacement due to manufacturer defect would require approval by Acura under warrantyMrS*** arranged forthe customer to meet with Ron Tonkin Acura's Service Manager, Mark M*** for his opinion of the glass and theheadiner.Mr*** visited Ron Tonkin Acura and asked MrM*** for his opinion on the glass, regarding lightrefractionMrM*** saw the glass was replaced with proper "OEM/Acura" glass, and listened to Mr.***'s complaintIn examination, and looking at other similar *** vehicles, MrM*** determined thediffusion of light due to rear defroster lines was normalAdditionally, MrM*** explained to the customer thatAcura would not authorize warranty repair for the headlinerMr*** did not agree with MrM***'sassessment.In an effort to please Mr***, we repaired the crease that we noticed on the left quarter panel andprovided a loaner vehicle, both at no charge to the customer.In his complaint, Mr*** states that Ron Tonkin Collision Center, "messed with the headliner''MrS***explained that we did not take interior pictures of his vehicle prior to any work being started, as the damage to hisvehicle did not require any need to do any interior work, more specifically, the headlinerMrS*** did try toinstruct the customer how to tuck the liner up himself since it is rather easy to doAs a courtesy, MrS*** offeredseveral times to meet with the customer at Ron Tonkin Acura in Beaverton, Monday through Friday, between10:AM and 2:PM to clean the headliner as well as to tuck it up where needed as a courtesyBecause ofscheduling conflicts, this did not work out.Mr*** also asked us to repair his bike rack that incurred damaged from the auto accident in which hewas involvedMrS*** agreed to do what he could at no charge in an effort to make the customer happyI feel itis worth mentioning that when MrS*** removed the bike rack from inside the customer's vehicle, he noticed ablack mark on the headliner and assumed that it was f rom the customer loading and unloading his bicycleMr.S*** assumed this since the marks on the headliner resemble that of which a bike tire would leave behind.After careful review, I feel that we provided quality repairs with factory OEM parts to Mr***In aneffort to make Mr*** happy, we have already invested a substantial amount of money forcomplimentary repairs and a loaner vehicle.Please let me know if I can provide any additional information, or be of assistance in any way.Sincerely,Brent B***General ManagerRon Tonkin HondaRon Tonkin Collision Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as they have agreed to our request to be made financially whole We appreciate that they responded swiftly to our complaint once it was submitted via the Revdex.com We disagree that there was no misrepresentation of the maintenance agreement at the time of the sale, but accept that they do not wish to acknowledge that. Sincerely, *** ***

Revdex.comAttn: *** ***PO Box 1000DuPont, WA
February 26,
Re: Case# ***, *** ***
Dear Ms***,
Thank you for the opportunity to respond to Mr***'s letter to the BetterBusiness Bureau regarding the title transfer on his vehicleRon Tonkin
Chevroletwould like to apologize to Mr*** for our oversight and any ill will associatedwith our mistake
Ron Tonkin Chevrolet has submitted Title only documents to the Department ofMotor Vehicles in Mr***'s nameIn addition, Ron Tonkin Chevrolet hasmailed Mr*** a refund (in fu ll) for his registration feesOn behalf of theRon Tonkin Family of Dealerships, we acknowledge the oversight and have takencorrective actions to ensure it wil l not happen in the future
We thank Mr*** for his patience and look forward to serving him in thefuture
Sincerely,
Adam T***
General Manager

Revdex.comAttn: *** ***PO Box 1000DuPont, WA 98327October 24, 2016Re: Case# ***, *** ***Dear Ms***,Thank you for the opportunity to respond to Mr*** complaint submitted to the BetterBusiness Bureau on October 15,
Mr*** brought his
Chevrolet HHR (mileage 152,862) to Ron Tonkin Chevrolet'sService Department on February 1, citing a left headlight concernHe stated that hehad replaced it "many" timesAt the time of repair, the technician found that the bulb hadfailedBoth the left and right side lights were replaced and no other damage was noted atthat timeMr*** paid $in labor and $in parts
Eight months following on October 6th, 2016, Mr*** again brought his HHR the servicedepartment at Ron Tonkin Chevrolet with the left headlight outUpon inspection, it wasfound that the socket had melted and failed, causing a poor connection to the bulbThesocket and bulb were replaced to correct Mr*** concernMr*** paid $inlabor and $in parts, after Ron Tonkin Chevrolet provided a discount of $as agoodwill gesture for any inconvenience at the time of his previous visit
Ron Tonkin Chevrolet will reimburse Mr*** $for the cost of his first visit havingnot resolved the bulb fai lure initiallyIn light of such circumstances and inconvenience, RonTonkin Chevrolet hopes to remain of consideration to Mr*** for his future vehicleservicing needs.Please do not hesitate to call me if you have any questions.Sincerely,Adam T***General ManagerRon Tonkin ChevroletTHE RON TONKIN FAMILY OF DEALERSHIPS

Thank you for allowing me to respond to Mr***'s rejection letterAs we explained in our original response,Ron Tonkin Honda replaced the vehicle's glass with Acura Manufactured glassIt is out of our control and up to themanufacturer to determine if it is faulty and covered under their part warrantyAs such, this concern needs to beresolved through an Acura Service Department.Mr*** states in his rejection letter that we removed the interior headlinerAs previously stated, the damageto the vehicle was limited to the rear exteriorWe never had contact with, nor any need to remove the headliner ofMr***'s vehicleWe believe the marks on the headliner are dirty tire marks resulting from Mr.*** loading and unloading his bike from the vehicleOur Collision Center Manager, Eric did offer to meet withhim as a courtesy to help tuck the headliner in as well as spot clean it.We have already provided Mr*** several complimentary repairs and the use of rental cars at no charge in aneffort to provide excellent customer serviceI feel that we have already gone over and above what is necessary andconsider the matter closed.Sincerely,Brent B***General ManagerRon Tonkin HondaRon Tonkin Collision Center

Complaint: ***
I am rejecting this response because:Please check the pictures provided, the soiled mark is due to water or soThe marks are not related to bikethe untucked part is the evident that standard of the work carried on the vehicleThere many places the headliner was not fixed properly.Still I am positive that they will fix the issue
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease let me know the next steps to move toward completion.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:Glass Issue:I met the Service Manager Ron Tonkin Acura and he is not able to arrange a similar vehicleHe is not ready to test drive 2-vehicles also to verify the glass issueI checked with my friends vehicle same year and model and I dont see this issue. Headliner Issue:They did removed the headliner as I see there are many fittings issue. Untucked at placeSoiled on the top Some black marksMany fitting issues as I see the headliner is loosely placed at some placesIt was very evident near the sun roofSo they have to address Headliner issue atleastI have all the Acura service records, to prove th
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Consuelo [redacted]

Re: Case# [redacted] Dear Ms. [redacted], Ron Tonkin Chevrolet would like to formally apologize to [redacted] for the delay in receiving her vehicle registration. Unfortunately, we were unable to secure the MSO (Manufacturer's Statement of Origin) within a reasonable amount of time...

from the dealer from whom we secured [redacted] 2015 Chevrolet Camara. Ron Tonkin Chevrolet takes full responsibility and I sincerely hope that we can continue our relationship with [redacted] as a client of our family of dealerships. Again, we apologize for any ill will this may have caused as a result of the delay. As of today, April 29,2015, we were informed by the Oregon DMV that [redacted] registration is in the process of being mailed to her and she should receive it no later than May 8, 2015. Please do not hesitate to call me if you have any questions. Sincerely, Adam T[redacted] General Manager Ron Tonkin Chevrolet

We have come to a resolution with Ron Tonkin Chevy. They agreed to fault and to terminate the transaction. Can you take the complaint off please?
[redacted]

Re: Case# [redacted],[redacted] Dear Ms. Washington, Thank you for the opportunity to respond to Ms. [redacted] Revdex.com complaint. Upon reviewing Ms. [redacted] complaint, Ron T[redacted] Chevrolet has attempted to contact the client in order to confirm the cancellation request and...

reimbursement for the remaining difference between the original purchase price and the cancelled pro-rated value of the vehicle service contract. We feel there were no misrepresentations of said contract at the time of sale which is cancellable at any time within the length of the contract itself. On behalf of our sales department, Ron T[redacted] Chevrolet is issuing a mea culpa for our tardiness in responding to Ms. [redacted]. Please do not hesitate to call me if you have any questions. Sincerely, Adam T[redacted] General Manager Ron T[redacted] Chevrolet

Re: Case # [redacted],[redacted] Dear Ms. [redacted], Ron Tonkin Chevrolet will replace Ms. [redacted] gear shift at no charge to her. Unfortunately at the time of her visit, the part in reference was found to be available outside of the state and we were unable to replace it within the same day. In...

light of this situation, Ron Tonkin Chevrolet would like to continue our relationship with Ms. [redacted] and hopefully exceed her expectations during future visits, whether that be it in our service, sales or parts department. Ron Tonkin Chevrolet appreciates the opportunity to resolve this issue. We look forward to serving Ms. [redacted] in the near future. Sincerely, Adam T[redacted] General Manager Ron Tonkin Chevrolet

Thank you for providing the opportunity to respond to Mrs. [redacted]'s complaint to theRevdex.com.Mr. & Mrs. [redacted]...

purchased a 2016 Chevrolet Equinox (VIN #[redacted]), from Ron Tonkin Chevrolet on January 12, 2017. Prior to this purchase, Ron Tonkin Chevrolet provided mileage estimates via  www.fueleconomy.gov. We cannot be held responsible for the driving habits and driving conditions that may have impacted Mr. & Mrs. [redacted]'s average miles per gallon stated in this complaint.Ron Tonkin Chevrolet rescinded Mr. & Mrs. [redacted]'s purchase. I apologize for any frustration encountered during this purchase and look forward to serving Mr. and Mrs. [redacted] in the future.Sincerely,
Adam T[redacted]General ManagerRon Tonkin ChevroietTHE RON TONKIN  FAMILY  OF DEALERSHIPS