Ron Tonkin Chrysler Jeep Dodge Ram Fiat

Arrowhead Cadillac stands behind the our response. We would not have promised to remove the smell, we may have promised to attempt to remove the odor. Not at any point in time was it ever detected that there was a mold issue, simply an odor. It was asked by the customer to spray deodorizer on the carpet, which Arrowhead Cadillac and it's employees did. When the smell was not removed with that attempt the vehicle was brought back the following evening and left abandoned here at the dealership with the keys on the sales persons desk. Once the contract was signed by the responsible parties, it was their property at that point in time. You can not buy a vehicle and drive it for two days to return it back and want a full refund. That is not how a dealership works, you are the rightful owner of the vehicle. We made the attempt to get you out of the SRX since you were that upset. Arrowhead Cadillac felt it to be the right thing to get you into another vehicle with no odor issues. You agreed and willingly signed the contract for the new vehicle. Arrowhead Cadillac 1.) sold you the SRX 2.)traded you out of a $19k negative equity vehicle 3.) traded you out of the SRX and leased you a new ATS (with no odor problems) 4.) kept the payments within your agreed upon budget-Arrowhead Cadillac has made the appropriate steps to get you out of the SRX and into a vehicle free of odors, we will not be undoing the deal, that is an unfair resolution to ask for. We promise going forward that we will make every attempt to ensure your complete satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]Please see Attached[redacted]

F 0 R   T H E     L 0 V E   of  C A R S122 NE 122nd AvenuePortland. OR 97230503.255.4100 phone503.257.2415 fax800.460.5328 www.tonkln.comRevdex.com
PO Box 1000DuPont, WA 98327December 10, 2016Re: Case# [redacted]Thank you for the opportunity...

to respond to Ms. [redacted]'s letter. [redacted] recently purchased three vehicles from Ron Tonkin Chrysler Jeep Dodge Ram Fiat.Ms. [redacted] purchased a 2016 Jeep Wrangler, VIN # [redacted] on August 17, 2016 and traded her 2008 Hyundai Elantra which was in a negative equity position.Ms. [redacted] purchased a service contract and gap insurance at that time.  Had we known that Ms. [redacted] felt our salesperson was uneducated regarding Jeep products, we certainly would have accommodated her need for a seasoned salesperson prior to her leaving the dealership if she had relayed her concern.On September 29, 2016,Ms. [redacted] informed  us that she had recently discovered some health issues and would need to trade her new Jeep Wrangler for a vehicle with a smaller monthly  payment. During that sale, she was assisted by one of our salespersons who speaks fluent English with an accent. At her request,our salesperson showed Ms.[redacted] vehicles that would enable her to have a much lower car payment than the 2016 Jeep Wrangler.  After selecting a 2016 Jeep Compass Sport, VIN #[redacted], she then traded in her newly purchased Jeep Wrangler and lowered her payment over one hundred dollars per month.  Again, she purchased a service contract and gap coverage.THE RON Tonkin  FAMILY  OF DEALERSHIPSOn October 3, 2016, Ms. [redacted] called to say she wanted a Jeep Compass that was "fully loaded" and had found one on our lot. She wanted to know why she had not been presented with that vehicle as an option. Ms. [redacted] was not shown that vehicle as an option because she made it very clear that she was looking to lower her payment considerably. Ms. [redacted] then purchased the "fully loaded" Jeep Compass Latitude, VIN# [redacted] still keeping her monthly  payment lower than the original Jeep Wrangler payment but higher than the less expensive Jeep Compass Sport payment.
Upon receipt of Ms. [redacted]'s complaint,we reached out to her to try and resolve the situation to her satisfaction. We carefully went through each purchase transaction with Ms. [redacted] and as a result of our meeting with her, we are searching for a Jeep Wrangler to better accommodate her needs. She fully understands that it will raise her payment to where it was in the original Jeep wrangler purchase or higher.
Sincerely, Brian B[redacted]General ManagerRonTonkin CJDRF

I would like to close this complaint.