Ron Tonkin Honda

Complaint: [redacted] I am rejecting this response because: Here are the facts: Ron Tonkin Honda sales associates told me that all of the fluids had been changed and were current and in good condition when I asked before purchasing the car. It doesn't matter when I found this information to be untrue, it is still unacceptable to be lied to. it also doesn't matter that another Honda dealership revealed this to me and serviced the vehicle and charged for it, the original dealership should still reimburse for the services they had told me were already done. Also, the Ron Tonkin representatives are not addressing the fact that their own service records show that these fluids were not done when they said they were. If Ron Tonkin wants to lie about the condition of a vehicle and what has been done and refuse to do the right thing, I will have no choice but to make sure anyone I speak with knows of their practices and dishonesty. In closing, it is ridiculous for Ron Tonkin Honda to state that I should have brought it to them and had it taken care of free of charge, when what should have happened is they should not have lied in the first place. It is my right to have the vehicle serviced at a Honda Center that is close to my home when I am told it needs to be done. Actually, technically my wife had this done and was unaware of the conversation I had with the salesman that these fluids had already been changed and were current. Please do the right thing and make amends for your dishonest sales staff. $301.50 refunded to us will resolve this issue.Sincerely, [redacted]

Re:*** ***, Case# ***January 17, 2017We received Mr*** ***'s Revdex.com complaint and we appreciate the opportunity to respond.Mr*** brought his Honda Civic with 141,miles on the odometer to Ron Tonkin Honda for the first time on December 28, The
reason Mr*** brought his car to our facility was for an air bag recallOur technician performed the airbag recall according to factory specifications and noted the following on the
Repair Order(Please see attached RO# ***):Recommend tune up and timing belt service, front suspension clunks, recommend front bushings, vehicle pulls left hard, may have damaged suspension componentsOn January 5, 2017, Mr***returned with his vehicle and stated that his car now pulls hard and that something feels loose since bringing the vehicle to our facility(Please see attached RO #***)The service adviser reviewed the findings with the customer that the technician had noted on the vehicle's first visit to our shopA different technician drove the vehicle .to confirm the concernAfter putting the vehicle on the rack and inspecting further, the technician also found that both front tires had broken belts with the metal exposed because the tires were so wornIn addition to the items that the first technician noted on the Repair Order, the technician found that both front tires need to be replaced (please see attached photos of tires),an alignment needed to be performed, and the front lower control arm bushings are both cracked and in need of replacement.Mr***'s vehicle's condition was not altered while we replaced the front driver and front passenger airbags.When performing an airbag recall, the work is confined to the interior dash area and does not affect the suspension of the vehicle whatsoeverThis vehicle was brought to Ron Tonkin Honda on December 28, in need of several repairs that can cause the vehicle to pull to one side when driving.We consider this matter closed.Should you need any more information, please do not hesitate to contact me.Sincerely,Brent B*** General Manager Ron Tonkin Honda

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Re:*** ***, Case# ***December 10, 2016We are in receipt of Mr***'s Revdex.com complaint and I thank you for the opportunity to respondMr*** *** purchased a pre-owned Honda Odyssey with 122,miles on the odometer from Ron Tonkin Honda
on
April 17, We perform a used vehicle safety and frame inspection on all of our pre-owned vehicles before offering them for saleThis vehicle passed the inspectionWe are not required to perform manufacturer recommended maintenance, however, we do change the engine oil as a courtesy.I apologize for the miscommunication between Mr*** and our General Sales Manager, Duncan O***Duncan and I have discussed the importance of clear and prompt communication with customers so that there are no miscommunication with other customers in the future.After receiving this complaint, we contacted Mr*** to discuss the matter in more detailThe customer states that on June 21, 2016, over two months after his vehicle purchase, he visited another local area Honda dealership for an in-warranty repairThat dealership recommended additional maintenance work to be done, claiming that the transmission fluid and power steering fluid was dirty
Mr*** proceeded with their recommendation and he states in his complaint that he paid $for this service.According to Mr***, on August 25, 2016, two months after the service visit to the other Honda dealership, he contacted our General Sales Manager, Duncan O*** to request reimbursement for the maintenance work completed at the other Honda dealership in JuneRather than giving us the opportunity to inspect the fluids and verify the other dealership's claims, Mr*** proceeded with the work that was suggested to him by the other Honda dealershipIf the work truly needed to be completed, we would have gladly done so without charge.We do not feel the need to reimburse Mr*** for work that another dealership claimed was necessary without being given the opportunity to confirm for ourselvesHowever, as a good will gesture, we offered to reimburse the customer $
Mr*** refused the offerI consider the matter closed.Sincerely,Brent B*** General Manager Ron Tonkin Honda

Complaint: [redacted]I am rejecting this response because: 
My car was not steering left by it self before I took my car in to be fixed. After I picked my car back up the steering turns to the left by about 45 degrees. My car picked up this defect while in the possession of the Ron Tonkin Dealership. As for the tire treads, I have not noticed any significant tire wear on my car tires. In fact when I picked up my car from them, they had done an inspection of my car including my tires and have marked all of my tires as being in satisfactory condition, an image of which I have attached. Tires do not wear out over night or over a week. If this is an issue with the tires being old and in bad condition, I would have noticed the issue before I took my car in to be fixed. But there was no issue with the car steering hard left until I picked it up. I am not sure what work was done on my car as I was not present when they were working on the car. What I do know is that when I dropped the car off, the car drove straight. When I picked it up, it wanted to go to the left. This problem was present only after it was seen by Ron Tonkin and it is not a small problem that I might have over looked before bringing in the car. Sincerely,[redacted]

Revdex.com Attn: [redacted] PO Box 1000 DuPont, WA 98327 5/11/15 Re: Case# [redacted] Dear Ms. [redacted], Ron Tonkin Honda is in receipt of Mr. [redacted] complaint dated May 2,2015. Before receiving the Revdex.com complaint, we had...

already been in contact with Mr. [redacted] wife, [redacted],and resolved the issue regarding the cancellation of products purchased when the [redacted]s purchased their new Honda. I appreciate this issue being brought to my attention so that we can make improvements at the store level so that other customer's don't endure the same frustration. On Monday, May 4th, 2015 Brenda in our business office emailed the request for cancellation of their GAP, extended warranty and GPS Tracking Systems to Mrs.[redacted] with instructions and Mrs. [redacted] returned the completed forms to us via email. The cancellation of the products is now in process and can take up to eight weeks. Mr. and Mrs. [redacted] will be receiving a letter from the lienholder stating the loan has been paid off and closed. Mrs.[redacted] will email that letter to us so that when we receive the funds, we can send the refund directly to Mr. & Mrs. [redacted]. Ron Tonkin Honda apologizes that Mr. & Mrs. [redacted] calls were not immediately returned. We only had one Finance Manager on duty that week as the other Finance Manager was on vacation and we were extremely busy. We will be reviewing processes with respect to incoming calls to our Finance Department to determine how we can ensure customer's calls are returned in a timelier manner. As the General Manager of Ron Tonkin Honda, please know that my staff and I strive to provide superior service for our customers and are always looking for ways to make improvements. We look forward to serving Mr. and Mrs. [redacted] again in the future. Please do not hesitate to call me if you have any questions. 
Sincerely, Brent B[redacted]
General Manager
Ron Tonkin Honda

Re: Case# [redacted]       Thank you for the opportunity to respond to Ms. [redacted]'s complaint that was submitted to your agency. Ms. [redacted] brought her 2006 Honda Insight to Ron Tonkin Honda on Thursday, August 10,2017 for a drivability issue. The...

vehicle was diagnosed as having transmission slippage and brake failure. We advised Ms. [redacted] of the diagnosis and she determined that the vehicle was not worth the likely expense to repair all of the concerns. Ms. [redacted] later informed us that she would have it towed from our facility the following Monday, August 14, 2017.   On Saturday, August 12, 2017, a tow truck driver arrived to pick up a Honda Civic from Ron Tonkin Honda. Our cashier on duty informed the tow truck driver that she wasn't sure which set of Honda keys belonged to the Honda Civic he was looking for, as there were two vehicles designated to be towed. Our cashier asked the tow truck driver to try one of the keys and then return them to her if they did not belong to the Civic he intended to tow. The tow truck driver had the vehicle information for the Honda Civic including the VIN number of the vehicle he was to retrieve, but did not check to match the model or VIN number. Since he did not return to the cashier, she assumed that the keys she gave the tow truck driver were for the intended vehicle.   Shortly after realizing the wrong vehicle was towed, we performed an extensive search until we found that Ms. [redacted]'s vehicle was towed to the Pick-n-Pull salvage yard. Unfortunately, the salvage yard had already cleaned out the Honda dismantling. We went to the location in an attempt to retrieve Ms. [redacted]'s personal items and found the garbage bag that contained the items from her vehicle. The vehicle was returned to our facilityon Tuesday,  August 15,2017, but with only the one vehicle key.   Ms. [redacted] returned to Ron Tonkin Honda on Wednesday August 16, 2017 to go through her personaleffectsthat we were able to retrieve. She created a list of the valuable items that she had left in the vehicle that were missing. Our regular store policy is that we are not responsible for items that a customer leaves in his/her vehicle while in our care. When our Service Director, Dave B[redacted] informed Ms. [redacted] of our policy, she became very distraught. Due to the fact that we had mistakenly released the vehicle to the tow truck driver, Dave told her that we would work on the list that she had made and try to come up with the replacement costs. Dave and Ms. [redacted] sat for almost an hour going through the internet compiling the replacement costs for the items on her list.   The items missing from Ms. [redacted]’s vehicle consisted of:     1- Green Apple iPod Nano                                                                                                       $149.00                                                                                          1- Set of wireless earbuds                                                                                                       $149.99 1- Cleaning expense for clothes found in bag with personal affects                                 $15.00         2- Quilted dog blankets                                                                                                             $60.00 1-Car phone battery charger                                                                                                  $40.00 1- Car vacuum cleaner (found but damaged)                                                                       $39.95 1- "Queen of the Road" charm (given to her by her daughter)                                           $14.95 1- Shade™ Retractable Sun Shade (damaged)                                                                     $43.81                                                                                                                                                 Total $512.70    Ms. [redacted] also lost keys and security fobs for her office, home, and mailboxes. Dave B[redacted] asked that she determine the replacement cost for those keys and fobs and to please let him know. Dave gave her his business card with his direct office phone number and his email address so that she could contact him with those costs. Ms. [redacted] has yet to supply those costs.   Although we are still waiting for the replacement costs for the keys and security fobs, we would like to stand behind the costs incurred by Ms. [redacted] for the mistaken release of her vehicle. Without further information, as to the costs for those missing keys and fobs, it is extremely hard to determine an accurate amount of reimbursement.     We have no way of confirming the missing items, but we are willing to take Ms. [redacted] at her word. Since she has had a house fire, there are no receipts for the missing items. Once she has provided the costs for the missing keys and fobs, along with the items previously discussed and agreed upon, we can then determine the total cost for her loss. Due to the amount already agreed upon, the total amount will be much less than the$1,500 that Ms. [redacted] desires for claim settlement.     In conclusion,  we have already been working with Ms. [redacted] toward a resolution, and had already agreed to pay the replacement costs of the items she claims were in her Honda Insight. We are anxiously waiting for Ms. [redacted] to provide us with the costs on the remaining items.     We do apologize for the frustration and inconvenience that our mistake has caused Ms. [redacted].     Sincerely,     Brent B[redacted] General Manager Ron Tonkin Honda

Re: [redacted], Case# [redacted]January 17, 2017We received Mr. [redacted]'s rejection response. I contacted Mr. [redacted] to explain my position and talk about the issue in more detail. I have agreed to reimburse him the $301.50 he is requesting. Please see the attached photocopy of the check.We have mutually agreed that the matter is resolved.
Sincerely,Brent B[redacted]General ManagerRon Tonkin Honda

Complaint: [redacted]I am rejecting this response because:
Here are the facts: Ron Tonkin Honda sales associates told me that all of the fluids had been changed and were current and in good condition when I asked before purchasing the car. It doesn't matter when I found this information to be untrue, it is still unacceptable to be lied to.   it also doesn't matter that another Honda dealership revealed this to me and serviced the vehicle and charged for it, the original dealership should still reimburse for the services they had told me were already done.  Also, the Ron Tonkin representatives are not addressing the fact that their own service records show that these fluids were not done when they said they were.  If Ron Tonkin wants to lie about the condition of a vehicle and what has been done and refuse to do the right thing, I will have no choice but to make sure anyone I speak with knows of their practices and dishonesty.  In closing, it is ridiculous for Ron Tonkin Honda to state that I should have brought it to them and had it taken care of free of charge, when what should have happened is they should not have lied in the first place. It is my right to have the vehicle serviced at a Honda Center that is close to my home when I am told it needs to be done.  Actually, technically my wife had this done and was unaware of the conversation I had with the salesman that these fluids had already been changed and were current.  Please do the right thing and make amends for your dishonest sales staff.  $301.50 refunded to us will resolve this issue.Sincerely,[redacted]