Ron Tonkin Hyundai

Complaint: ***I am rejecting this response because: I submitted those documents in support of my claimIn addition they did not do a alignment like they stated they wouldThey gave mixed information through the dealerships and disrespected me and my husbandDue to their negligence they caused a serious situation while on a trip and loss of time and money for usWe have purchased several cars from Tonkin and feel that this is the most disrespectful thing that has happened to usAlso We were told several times by the dealership in Gresham that our tires were fine even after we got back! We took the car to a tire vender and they stated that the tires had buldges in them and the tread was on the brink of a blow outThe tires were not even a year oldThey told us to go somewhere else and it was not their problem to deal with tiresIt was a new carno spare tireWe were forced to wait in our car for over hrs til the dealership opened to get a our tire looked at! They didn't even remember we purchased the car at the service department how can we trust that their records are even accurate So to do what they did and mistakenly do a tire rotation instead of a alignment like they should haveI am disappointed in the lack of customer service provided in this situationThe dealership did not even try to reach out to us to see how we were doingWe were the victims of poor work and customer service that resulted in a troubling situation.Sincerely,*** ***

Re: Case# ***,*** *** Dear Ms***, Thank you for the opportunity to respond to Mrs*** *** complaint dated May 4, On April14,2015,Mrs*** *** brought her Hyundai Elantra with 14,miles in for an oil change, tire rotation and manufacturer recall
We believe our Service Advisor may have spelled Mrs*** name incorrectly, making it difficult to find her information in our systemI apologize for the frustration that Mrs*** endured while our service advisor was trying to find her informationIn addition to the oil change and tire rotation peformed on the Elantra, we also replaced the sunglass case latch, as it was an open warranty campaignAdditionally, a multi-point inspection is performed on each vehicle that comes in for serviceAfter inspecting the tire depth, we rotated the tires so that the best tires were installed in frontOnce the tire rotation was complete, the front tires measured 8/on the front and 6/on the rearThe tire pressure for each tire was noted at 34psiThe tire depth and tire pressure were noted on the multi-point inspection sheet (see Attachment 1).There was no charge for the oil or open warranty itemWe did charge Ms*** $for the tire rotationAccording to *** ***, they visited *** *** in Nebraska on April 21st when their vehicle had approximately 17,miles on itMrs*** indicated that she asked *** *** to replace a tireOn the last page of the *** *** invoice (see Attachment 2) the Service Department noted, " Customer states the passenger rear tire was blown out by a pot hole and needs replaced"*** *** recommended four new tires due to all of them being worn below minimum specifications (3/32nds or less tread), yet there is no documentation of what the tread depth measurements wereThey also recommended an alignment (uneven road surfaces and pot holes can affect the alignment) as well as a cabin filterThe customer chose to only replace the one damaged tireOn May 1,2015,both Mr& Mrs*** came into our Service Department to express their frustration with receiving conflicting information as well as having to pay for a new tireUpon reviewing the paperwork they had from *** *** and looking at the odometer at almost 21,miles ,our Service Manager, George M***, decided to measure the tires himself with the customers present so that the customers could see for themselves what the measurements wereThe right front tire was almost new and looked recently replaced, while the other three tires measuring between 4/32nds and 6/32nds.This is considered "in the yellow", and indicates that tires are still safe to driveGeorge explained that if the tires were in need of replacement (less than 3/32nds tread) at approximately 4,to 6,miles ago, they would have even less tread on them now, not moreMr& Mrs*** asked if the manufacturer warranty would cover the remaining three tiresOur Service Manager, George M***, explained that the tires are warrantied by the tire manufacturer themselvesGeorge suggested that they show the tires to *** ***,(across the street) to determine if there were any defects in the tires and if the excessive wear would be covered by the Tire Manufacturer's warrantyBecause Mrand Mrs*** indicated they thought we were "giving them the run around", George showed them Hyundai Warranty Coverage Guide (see attachment 3) that reads; "Tires- N/A: Warrantied SeparatelyWarrantied separately by the tire manufacturerHyundai Dealers are requested to assist Hyundai customers by directing them to the nearest tire retail and service establishment upon request." Mrand Mrs*** took the vehicle to *** *** as suggestedMrand Mrs*** reported that *** *** did not understand why our store did not take care of the problem but instead suggested that the couple visit *** ***The customers also mentioned that we charged them for an alignmentAfter George reviewed the records, he informed them that we didn't align the vehicle nor did we charge them for it (see Attachment 4)He then reminded the customers that he just measured the tires in front of them and re-iterated that Hyundai does not warranty the tires, only the tire manufacturer warranties the tiresMrand Mrs*** didn't like what George was telling them so they decided to leaveMrand Mrs*** opted to visit *** *** that same day, May 1, and replace all four tires, even though one was recently replacedGeorge M*** obtained a copy of *** inspection sheet (see Attachment 5)*** document indicates the vehicle had 20,miles on the odometer, two of the tires being over inflated (at 51psi and psi), one tire with a good amount of tread (shows 7/32nds outer and 8/32nds middle and inner),one tire with tread just at and above minimum (shows outer 3/32nds-center 5/32nds-inner 4/32nds),two tires being at minimum (shows outer 2/32nds-center 3/32nds- inner 2/32nds),as well as a notation that three of the wheels were bentIn summary, the vehicle was driven 6,miles between 4/14/and 5/1/The tires were checked and deemed satisfactory on April 14thEven if the tires had 3/32nds or less tread on them when in our service department on April 14th, they would show even less tread than what was on the vehicle 6,miles laterMany factors can contribute to tires wearing un-evenly and/or prematurelyBent wheels, tires over-inflated or under-inflated, and a vehicle out of alignment can affect tire wearTires are wearable items that will need to be replaced in time and are not covered by HyundaiTire manufacturer warranties vary but cover defects in workmanship or materials, not wear or road hazardsWe can understand the customer's confusion due to conflicting recommendations, however, their tires were not in need of replacement since they measured at 8/32nds and 6/32nds while at our dealership on April 14, We realize that it is upsetting and costly to replace tires, unfortunately, they do wear out depending on road surfaces, driving conditions and miles, but do need to be replaced as neededAs the General Manager of Ron Tonkin Hyundai, please know that my staff and I strive to provide superior service for our customersWe hope that this letter has cleared up any confusion and we look forward to serving Mrand Mrs.*** again in the futurePlease do not hesitate to call me if you have any questionsSincerely, Brent B***
General Manager
Ron Tonkin Hyundai
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear Ms***,
Thank you for allowing us the opportunity to address the concern brought to us by Mr.*** ***Mr*** purchased a Hyundai Elantra on June 15, with 98,mileson the odometerMr*** returned to our store a few days after his purchase statingthat the front bumper
was looseThe manager on duty inspected the bumper with thecustomer and found clear evidence that it was recently damagedThe customer wasshown pictures of the vehicle prior to sale clearly showing the vehicle had no damage atthe time of purchase
Mr*** mentioned in his complaint that he felt the paperwork process was slowWeapologize for the delay, but must explain that when we paid off the lienholder (HyundaiFinancial) for the previous owner, the lienholder mistakenly sent the title to the wrongdealershipBecause his temporary permit was expiring, we overnighted a trip permit tothe customer to display in the vehicle's rear window while the title was being located.On September 30, Mr*** was mailed the proper documentation allowing him toinstall his license plates since he had requested to transfer his license plates from hisother vehicle
I believe we have resolved all of Mr***'s complaints and concerns and consider thiscase closedWe look forward to serving Mr*** in the future
Sincerely,
James S*** **
General ManagerRon Tonkin Hyundai

Complaint: [redacted]I am rejecting this response because:
When I called to make an appointment for recall and oil change and alignment I was told that I did not purchase my Hyundai Elantra at from them. The woman I was speaking with gave me attitude and was very abrasive about the matter. I then found my VIN number and she still gave me grief and then decided to schedule me anyways. I was on that phone call for almost an hour as she ignorantly told me I purchased another vehicle.  I told her exactly what the recall postcard said and she acted like I was lying. When I got to the establishment. She told me she had found my information. I again reiterated that I was here for a recall, oil change, alignment, and tire rotation. She informed me of the fee at which time I thought was a bit low but didn’t question it. I waited for a long time and then picked up my vehicle. I asked if everything was ok and she assured me that it was.
I then was driving on the road and hit a bump and the back tire wouldn’t hold air. We called road side assistance and were forced to wait with our car in the parking lot until the office opened in the morning. Thus we missed staying in a hotel and were forced to make a 12 hour detour. I asked [redacted] Hyundai if the tire was fixable so we could journey on our way. She told me that we would have to at least replace the bad tire. She informed me that all tires should be replaced, we asked why so soon we just got this vehicle less than a year ago. She told me that we would have to bring this up with our dealership back home that 16,898 mileage should not have to all be replaced. She said their maybe a warranty since the tires are not close to their prime.
We went to the dealership and spoke to the service manager. He said that the tires were still ok that we were not in need of replacement tires as of yet. He said they should have a warranty but they do not take care of that. We have to go to a tire manufacturer. So two different answers from Hyundai about what to do about the tires. Then we went to [redacted] and they informed us that the tires had bulges and were in the unfit category for driving. At any minute these tires could have blown out on us.  He also stated that there had not be an alignment either and that also could have caused some of the problem. So we went back to the dealership. Explained what was said by [redacted] That they didn’t have a warranty, our car had not received an alignment in the beginning. So I checked my paper work and the service woman failed to complete that before we left on vacation even though I asked for it to be done. At this point we have heard all sorts of things from Hyundai about our car about what has or has not been done to the car. We have been given the run around and treated disrespectfully. The service department failed us. In the end trying to be arrogant he measures the good tire that was replaced and says you’re good to go. We were appalled about the level of honor and respect that we were given at this establishment.
In the end we were told that the tire had to be replaced at [redacted] Hyundai that it could not be fixed and really all should be replaced.  After all this I feel as though I was treated so badly I started to cry. I was trying to make the best of our trip and we were just fed lies and misunderstanding. Worst of all is how we were treated at the Ron Tonkin dealership. Clearly on the paperwork they gave us before we left they said our tires had no uneven wear which clearly was a lie, and they continued to tell us the same thing when we got back. I was told I was going to get an alignment, which in the end I did not receive. I was told my tires were still good when we got back (after being told otherwise from another Hyundai dealership) which [redacted] said were not. I am amazed at the lack of honesty and willingness to assist or make right the situation from Ron Tonkin Hyundai.Sincerely,[redacted]