Ron Tonkin Kia

Re: Case# [redacted] , [redacted] Dear Ms [redacted] : Thank you for the opportunity to respond to Mr [redacted] letterMr [redacted] purchased a Ford Ranger from our dealership on March 15, as well as an oil change service contractThe oil change service contract was submitted to the company that administers the contract on March 26,2015.Unfortunately, that company did not send the finalized documents to the customerMr[redacted] two requests (on March 24th and then again on April 7th) for more information regarding the oil change service went unanswered because they were forwarded to the incorrect departmentI apologize and am taking corrective action so this does not happen againWhen Mr [redacted] sent the letter to cancel his oil change service contract, we did process the cancellation through the administrator's website, however, we did communicate with our customer that we had completed his requestUpon receipt of Mr [redacted] complaint, we contacted Mr [redacted] and found that he had in fact received the full refund check (please see the attachment) in the prior day's mailHe also confirmed that he was satisfied and has no further issues to addressPlease know that I am always striving to make improvements to my store and appreciate this being brought to my attentionWe value Mr [redacted] as our customer and look forward to doing business with him in the futureSincerely, Roger K [redacted] General Manager Ron Tonkin Kia

Revdex.com Attn: [redacted] PO Box 1000 DuPont, WA 98327 5/7/15 Re: Case# [redacted],[redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to Mr. [redacted] letter. [redacted] purchased a 2014 Hyundai Genesis from our dealership on April 24,2015. During that...

process,[redacted] also purchased an extended warranty and signed numerous documents stating his agreement to the purchase. It was discussed in the finance office that some of the modifications that [redacted] was considering making to the vehicle could void the warranty and that [redacted] should investigate whether or not it would make sense to keep the warranty. The following day,[redacted] came in and requested to cancel the warranty on the advice of his father but after speaking to our Finance Director, decided keep the warranty as he was still unsure of what modifications he would be making to the car. [redacted] was informed by our Finance Director that he would have the option to cancel the warranty at any time. Our service department also checked the oil level on the vehicle and found that it was not overfilled, thereby resolving that issue. Later that day, our Finance Director received a phone call from [redacted] father informing us that a complaint had been filed with the Revdex.com. At that point our General Sales Manager, Gregg W[redacted], contacted [redacted] father and spoke with him regarding the extended warranty. It was agreed that [redacted] would come in and complete the cancellation paperwork that weekend. When [redacted] did not show up to cancel the warranty that weekend, Mr. W[redacted] made numerous follow-up phone calls and text messages to [redacted] on April 30th and May 1st with no communication taking place. Over the first weekend of May,[redacted] father brought in the signed warranty cancellation paperwork and requested that we settle the issue of the missing center cap by giving [redacted] five gallons of gasoline, which we were more than happy to provide for our valued customer. Please do not hesitate to call me if you have any questions.
Sincerely, Roger K[redacted]
General Manager
Ron Tonkin Kia

Re: [redacted] Mr. [redacted] came in on 4/26/2017 stating that his wife was driving his recently purchased Mercedes Benz and the wheels locked up.  The client subsequently went to Mercedes Wilsonville to have it checked out and found that the ESP system had a malfunction. When the client came in,...

he spoke with our used car manager, Jonathan W[redacted], and subsequently spoke with me.  I had shared that after a quick “google” of the vehicle behavior that this is a known issue to Mercedes Benz.  I told him that if this was an Audi that the issue would be covered due to the close proximity to warranty expiration and that he should go back to the Mercedes store and ask for them to see if they can get it covered.  He did not seem interested in pursuing this option. When Mr. [redacted] asked for the RO associated with the vehicle inspection, Mr. [redacted] gave him all documents associated.  In these documents it shows brake and tire measurements and included the completed UVI sheet.  A complete safety inspection was completed.  The only light that was on during inspection was a “maintenance due” light for a B3 service which includes battery check, lube, oil and filter (LOF) change, and some filter inspections.  This is a very minor service.  We completed the LOF, battery check, and filter inspections and reset the light.  There ESP light was never illuminated.  This was not only witnessed by our technician but also by our used car manager during appraisal.  We acquired this car as an outright purchase, not a trade in.  If it had been illuminated, we would have sent it to Mercedes prior to purchasing to find out what the repair was needed.  I did share this information and process with Mr. [redacted] and he continued to accuse us of lying. When Mr. [redacted] purchased this vehicle, Mr. [redacted] was adamant that he did not require a service contract and further agreed that the vehicle would be sold “AS IS” taking on any and all responsibility for future repair.  This was an electrical/computer issue that was not present at time of dealer purchase, at time of sale, or during the three weeks the client drove the vehicle.  There was never an indication of any kind that this issue existed prior to sale. As stated above, based on the web search, this is something that can happen with the ESP system on the Mercedes Benz and is a manufacturer issue and of no fault of the selling dealer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Re: Case# [redacted],[redacted] Dear Ms. [redacted]: Thank you for the opportunity to respond to Mr. [redacted] letter. Mr. [redacted] purchased a 2008 Ford Ranger from our dealership on March 15, 2015 as well as an oil change service contract. The oil change service contract was submitted...

to the company that administers the contract on March 26,2015.Unfortunately, that company did not send the finalized documents to the customer. Mr.[redacted] two requests (on March 24th and then again on April 7th) for more information regarding the oil change service went unanswered because they were forwarded to the incorrect department. I apologize and am taking corrective action so this does not happen again. When Mr. [redacted] sent the letter to cancel his oil change service contract, we did process the cancellation through the administrator's website, however, we did communicate with our customer that we had completed his request. Upon receipt of Mr. [redacted] complaint, we contacted Mr. [redacted] and found that he had in fact received the full refund check (please see the attachment) in the prior day's mail. He also confirmed that he was satisfied and has no further issues to address. Please know that I am always striving to make improvements to my store and appreciate this being brought to my attention. We value Mr. [redacted] as our customer and look forward to doing business with him in the future. Sincerely, Roger K[redacted] General Manager Ron Tonkin Kia