Ron Tonkin Toyota

Complaint: [redacted] I am rejecting this response because: The Dealer is scammerHe gave me to sign the papers before I looked on the cameraI never thought that they could install the camera like they didn't even try, and make hole in the car body, and gave me to sign faster the papers do not come back anymore I never thought that they could do soWhen I checked up the camera, I told them to install the camera on special space where it should be, but not on the licence plate frameAlso I told them to gave me the paper back, I will sign it when they will done everything and they didn't want to give it back So I declare that, the paper and my signature is not valid, because it was obtained by fraud.Sincerely, [redacted]

Re:Case# [redacted] , [redacted] Dear Ms [redacted] , Thank you for the opportunity to respond to Mr [redacted] Revdex.com complaintRon Tonkin Toyota apologizes to Mr[redacted] for the confusion involving the stated equipment on his Toyota PriusPrior to Mr [redacted] purchase, the vehicle was advertised online as having a backup camera, when in fact, it did notThis was a simple error by one of our employees who mistakenly checked a box that should not have been checkedI have personally coached our Used Car Manager to double-check that the equipment listed online is correctI am confident that this error will not be made in the futureWhile we cannot go back in time and correct the mistake that was made, we can offer to make amends by installing an aftermarket bacamera on Mr [redacted] PriusI discussed this option with the customer and he accepted our offerMr [redacted] visited Ron Tonkin Toyota on Monday, August 10,to drop off his vehicle to have the bacamera installedWe offered him courtesy transportation overnight while the installation was taking placeHe returned the following day, inspected the installation and was pleased with the bacameraWe again apologize to Mr[redacted] for the confusion and we look forward to earning his future business

Dear Ms***,Ron Tonkin Toyota is in receipt of Mr*** *** Revdex.com complaint.We empathize and completely agree with Mr*** concernOur Service Advisor,should have directed Mr*** concern to a Manager so that we could haveimmediately resolved this issueWe
regret the frustration that Mr*** endured.Evan M., Service Manager, spoke with Mr*** and apologized on behalf of RonTonkin ToyotaRon Tonkin Toyota has refunded Mr*** the full amount of$Mr*** is satisfied with Ron Tonkin Toyota's resolution and considers thiscase closed(Please see the attached settlement agreement.) Ron Tonkin Toyota hasbeen able to use Mr*** complaint as a training example and we have alteredour procedures regarding misdiagnosis.Mr*** has vowed to come back to our store for future service and we lookforward to serving him in the futurePlease do not hesitate to call me if you have anyquestions.Sincerely,Chad E.General ManagerRon Tonkin ToyotaTHE RON
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although I experienced three incidences of unintended acceleration I could wait no longer without a carI have purchased a new car and traded in the Scion sited in the complaintI hope that the Toyota mechanic is accurate in saying that there is nothing wrong with it and no one comes to any harmSo there is really no resolution from Toyota.
Sincerely,
*** ***

Re: Case# ***,*** *** Dear Ms***: Thank you for allowing us the opportunity to address the concern brought to us by *** ***Upon calling Mr*** to discuss his Revdex.com complaint, he quickly informed me that his complaint is against *** *** ***
and not Ron Tonkin ToyotaAccording to Mr***,he was prompted to file a complaint against the servicing dealership since he was unable to file a complaint against the manufacturerMr***'s complaint arises from an oil consumption recall on his Scion TC, VIN ***The recalled part needed to complete the repair was on national backorder which resulted in Mr***being without the use of his Scion for four monthsIt should be noted that a complimentary vehicle was provided while Mr***'s vehicle was inoperableOnce the recalled part was installed, Mr***'s oil consumption problem still persisted and consequently his Scion was towed to Ron Tonkin ToyotaIt was at this time that Mr*** submitted his complaint to the Revdex.comRon Tonkin Toyota has reimbursed Mr*** $for his tow bill and is currently serving as his ambassador while he continues discussions with *** *** ***Mr*** is satisfied with Ron Tonkin Toyota's actions and considers this Revdex.com complaint closedPlease do not hesitate to contact me should you have any questionsSincerely, Chad E*** General Manager Ron Tonkin Toyota

Re: Case# ***, *** *** Dear Ms***, Thank you once again for allowing us to once again respond to Mr*** complaintBefore I address Mr*** claim that Ron Tonkin Toyota left a big hole in his car, I would like to share all of the facts regarding the purchase of his vehiclePrior to Mr*** purchase of the Toyota Prius on July 31, 2015, Mr*** was well aware that this vehicle did not have a backup cameraMr*** pointed out our advertising error as soon as he looked at the PriusJason B*** (Sales Associate) and Mr*** had multiple discussions about the pros and cons of backup camerasMr*** told Jason that the vehicle would be for his daughter and he thought it would be best not to have a backup camera because it would help teach her to look behind her before backing upMr*** drove multiple cars with and without backup cameras before ultimately deciding on the Toyota PriusA week after the purchase of the Toyota Prius,Mr*** came into Ron Tonkin Toyota and asked if he could trade his Prius for a new Toyota CorollaBrad O*** (Sales Manager) and Jason B*** assisted Mr***When Jason B*** presented the trade appraisal numbers to Mr***,Mr*** became very irateMr*** demanded Jason give him $16,for his trade because that is what he paid for the car a week priorBrad and Jason attempted to calm Mr*** down, however Mr.*** became verbally hostile toward Brad and threatened to post negative reviews about Ron Tonkin Toyota if we did not acquiesce to his demandsIt should be noted that there was no discussion about a backup cameraThe next morning I was greeted with multiple negative reviews on sites such as *** as well as a letter from the Revdex.com (Revdex.com)When I received the Revdex.com letter I reached out to Mr***I asked him about the backup camera and he said he wanted to trade his Toyota Prius for a Toyota Corolla and receive the same trade value as what he paidI again inquired about the backup camera and told him I would rectify his complaint by installing a backup camera at no cost to Mr***Mr*** agreed to bring his vehicle to the dealership and have the backup camera installedKnowing Mr.*** true intentions, I asked our legal counsel to prepare a release of liability to be signed by Mr.*** once he approved the installation of the backup cameraRon Tonkin Toyota provided complimentary transportation while the backup camera was being installed in the vehicleOnce the camera was installed, Mr*** was notified and arrived at the dealership to pick up his PriusDuring the inspection of the camera, Mr*** did not like where the camera was installed so we kept Mr*** car overnight to have the camera reinstalledThe following day Mr*** did a thorough inspection of his vehicle and the reinstalled backup cameraHe was satisfied with the placement of the cameraI prepared a response to the Revdex.com and was going to email it the next morningHowever, I received second notification from the Revdex.com the next morning that Mr*** was now stating that he had a big hole in his carI called Mr*** to ask about a hole left in his carHe said he wanted to trade his car for the same amount he had paidI told him we are discussing his complaint of a hole left in his carHe continued his tirade about the trade valueThe "big hole" left in his car is a hole measuring a quarter-inch in diameter filled in with a rubber grommet, located behind the license plateMr*** removed the four screws that hold the license plate in place to see a small hole for the wiring of the backup cameraThis small incision is not visible unless the license plate is removed. Driving a vehicle without the rear license plate is a traffic violation.Ron Tonkin Toyota has fulfilled its agreement with Mr*** and considers this case closedMr*** signed documents stating that Ron Tonkin Toyota has fully complied with its contractual obligation and Mr*** agrees to release, acquit, and forever discharge Ron Tonkin Toyota from all claims, demands, and damagesSincerely, Chad E***
General Manager
Ron Tonkin Toyota

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:Although the incident wasn't exactly as stated by Tonkin Toyota as the sales associate actually verbally offered a deal, but rejected it later on, I chose to purchase a Land Cruiser elsewhere as I hate those type of sales tactics Chad (Tonkin Toyota) did reoffer the same deal following this Revdex.com complaint, but I was too soured by the initial dealing to overlook what had occurred so I purchased the identical vehicle from Gresham Toyota without incident
I have reviewed the response made by the Tonkin Toyota in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: Case# *** *** *** Ms*** *** brought her 2006 Scion XB in to Ron Tonkin Toyota on July 31,She expressed a concern of what she believed to be three instances of unintended accelerationWe followed the inspection process as outline by
Toyota''Technical Assistance System (TAS)We reported back to TAS with all requested data and based on those results/ TAS deemed that there was not sufficient evidence that an unintended acceleration had occurredWe presented these findings to Ms*** and she was not satisfied with the results and stated that she was requesting that the vehicle be further inspected The next step in the TAS process is to contact the Toyota District Service Manager (DSM) for further supportWe emailed him on August3,and notified him of the customer's requestHe suggested that if she wanted her vehicle repurchased that she should contact the Customer Experience Center (CEC) andmake that request to themWe relayed that information to the customer and from that point Toyota Motor Sales (TMS)and the customer discussed the options on repurchasing the vehicleRon Tonkin Toyota was not privy to anything beyond that pointOn August 11,2017, Ms*** came to retrieve items out of her vehicleMs*** refused to sign the repair order to accept her vehicle backShe said that she would be leaving the vehicle at our dealership until Toyota repurchased itWe advised that the repurchase was between she and TMS and that Ron Tonkin Toyota is not able to store her vehicle long-term while she and TMS negotiate a possible repurchase On August 18,2017, Ron Tonkin Toyota delivered the Scion to Ms***' home and provided her with copies of the repair orderShe is now in direct communication with Toyota Motor SalesWe are hopeful that they can come to a settlement and we look forward to serving Ms*** in the future Sincerely, Chad E*** General Manager Ron Tonkin Toyota

August 4, Re: Case# ***, Mr*** *** Dear Ms***, Mr*** visited Ron Tonkin Toyota on July 26, and worked with one of our sales associates, Erin M***Mr*** was interested in purchasing a Toyota Land Cruiser and had
planned to trade in two of his own vehiclesUnfortunately, we never came to agreeable termsNumbers were discussed but a formal offer was never presented to Mr***MsM*** told Mr*** that Ron Tonkin Toyota was not able to offer him acceptable numbers for his trades Since receiving this Revdex.com complaint, I decided to phone Mr*** and honor the numbers that had been discussedIt was at this time that he informed me that he had sold one of his potential trade-insHe asked that we put together another offer including just one trade and email him the numbersI obliged and sent new numbers via email the same dayHe responded later and asked that we then send another set of numbers including both of the tradesI was confused since he had told me that he sold one of the trade-ins, but I obliged and sent figures for the purchase with both of his trade-insThis offer was valid for only three (3) daysMr*** thanked me via email but said nothing furtherMore than three days has passed with no word from Mr***The Land Cruiser that Mr*** was interested in purchasing has now been sold Ron Tonkin Toyota worked diligently to come to a resolution, but unfortunately were not able toWe hope we will be able to serve Mr*** in the futurePlease do not hesitate to call me if you have any questions Sincerely, Chad E*** General Manager Ron Tonkin Toyota

Re:Case# [redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to Mr. [redacted] Revdex.com complaint. Ron Tonkin Toyota apologizes to Mr.[redacted] for the confusion involving the stated equipment on his 2012 Toyota Prius. Prior to Mr. [redacted] purchase,...

the vehicle was advertised online as having a backup camera, when in fact, it did not. This was a simple error by one of our employees who mistakenly checked a box that should not have been checked. I have personally coached our Used Car Manager to double-check that the equipment listed online is correct. I am confident that this error will not be made in the future. While we cannot go back in time and correct the mistake that was made, we can offer to make amends by installing an aftermarket back-up camera on Mr. [redacted] Prius. I discussed this option with the customer and he accepted our offer. Mr. [redacted] visited Ron Tonkin Toyota on Monday, August 10,2015 to drop off his vehicle to have the back-up camera installed. We offered him courtesy transportation overnight while the installation was taking place. He returned the following day, inspected the installation and was pleased with the back-up camera. We again apologize to Mr.[redacted] for the confusion and we look forward to earning his future business.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
From my side I would like to explain my bad experience regarding the purchase of my vehicle. Like for me, a back up camera is not important, but I bought the car for my daughter.  She just turned 16, and this is her first car. She want to have back up camera. That is why I came back to the dealer and asked about back up camera. I have never been in this situation, and I didn't know how to resolve it. I just thought I can  exchange the car like in any other store . After 4 days I came back to the dealer, and I asked Jason B[redacted] if I can exchange the car. He said yes, and didn't explained any details. After I wasted about 3 hours, I chose a new Toyota Corolla. Just in that moment Jason B[redacted] told me about the trade in, and offered $14000 for the Prius, I was confused because I payed $16500 for it.  Jason and the sales manager told me that they couldn't pay me back the same amount for it, I didn't agree to their offer and asked about the backup camera. He said they cant install it, I was upset because just after 4 days the car became $2000 cheaper and they didn't want to install a backup camera.  When I came home, I wrote a complain on Revdex.com, on the next day I got a call from the general manager, Chad E[redacted], saying they could install the backup camera. When I came back they took my car a few hours and installed the backup camera. When I got my car back, I didn't look at it and signed the papers because I assumed the job was done well. After I went to look at the car and was shocked to find the camera in back installed right on the license plate and it was loose and wobbly. First thing I thought of is it breaking off as soon as enter a car wash. I showed the general manager their job and he agreed to re-due it and install it on the proper spot for a backup camera, and I also asked for the manager to return the papers I signed but he refused, he just told me they will place the camera in correct spot. I left the car for them again and came the next day and the camera was in the right spot and I was fine with it, but when I looked at the spot where the camera was installed in the first place, there was hole 1/2 an inch in the car body. I showed the hole to the associate who was returning the car to me, she said its fine and that the license plate will hide it. I understand that the hole will not be seen but its still in my car and I know about and I don't like that.  If I made a hole in someones car and hide behind something and say its fine because you cant see it, I don't think anyone would like that.  Right now their saying that they fulfilled their agreement with me. Yes, I agree they fulfilled their agreement about the camera but we didn't agree to them leaving holes in my car.  The paper I signed about claims, demands, and damages regard to before I bought the car, not made by the dealer in the future.

July 24,2017Re: Case# [redacted]Thank you for the opportunity to respond to Mr. [redacted]'s complaint regarding his 2016 Toyota 4Runner that he purchased from Ron Tonkin Toyota on December 29, 2016.[redacted], a third-party vendor who installs aftermarket product  on vehicles, approached...

Ron Tonkin Toyota to install various items on new vehicles prior to sale. Before Mr. [redacted] purchased his Toyota 4Runner, [redacted] installed several items on his
4Runner including window tint, tires and rims, and a lift kit.After taking delivery of his new vehicle, Mr. [redacted] soon noticed the vehicle not handling properly  and promptly contacted Ron Tonkin Toyota (RTI). In early January of 2017, Mr. [redacted] brought  his Toyota 4Runner into RTI's Service Department  who determined the handling problem  was caused by the aftermarket lift kit installed by the third  party supplier, [redacted]. RTI promptly scheduled an appointment at [redacted] for the 2016 Toyota 4Runner.Over the next couple of months, [redacted] attempted several times to resolve the handling problem. Unfortunately, [redacted] was unable to find a suitable solution. Understandably, Mr. [redacted] was frustrated and contacted a different "lift" provider  and ended up spending $2,000 on a new lift that quickly resolved the driving issues.The arduous process that Mr. [redacted] experienced in getting this issue resolved embarrasses me and I have personally apologized to him. Ron Tonkin Toyota has reimbursed Mr. [redacted] $2,000.00 for the lift that [redacted] installed. Mr. [redacted] expressed his appreciation for Ron Tonkin Toyota "stepping up" and resolving
the issue. Attached is a copy of the check that Mr. [redacted]accepted on July 12,2017. Mr. and Mrs. [redacted]were satisfied with the outcome.We truly value Mr. and Mrs. [redacted] as customers and we look forward to serving them in the future. Please do not hesitate to call me if you have any questions.Sincerely,Chad E[redacted] General Manager Ron Tonkin Toyota

Complaint: [redacted]I am rejecting this response because: Ron Tonkin's response letter states " I have vowed to return as a customer, etc etc etc." Please see their copy and pasted response below. Those words were NOT spoken by me nor included in my signed release. I feel mostly financial whole. However, if Ron Tonkin would have diagnosed my car correctly the first time, I am quite sure I would have gotten an additional trade in price and / or been able to sell it personally for a higher value. The only way I would return to Ron Tonkin is if they were giving away free Toyotas. At this point, I would not recommend their services to others. Especially after reading Evan's response below. To resolve my complaint fully I expect a retraction of his written response and an apology phone call from his superior. Sincerely,[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Re: Case# [redacted],
[redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to Mrs.[redacted] Revdex.com complaint. Ron Tonkin Toyota apologizes to Mrs. [redacted] for any confusion involving the service provided on her 2004 Toyota Sienna on August 1,2015....

Mrs.[redacted] and I have spoken numerous times regarding her concerns. am pleased to report that we were able to reach a mutually agreeable solution for all parties. As a good will gesture, Ron Tonkin Toyota (RTT) has offered Mrs. [redacted] a credit to be redeemed at RTT Service and Parts department. In lieu, Mrs.[redacted] agrees to completely absolve RTT from any damages or claims regarding the 2004 Toyota Sienna,VIN # [redacted]. Ron Tonkin Toyota appreciates the opportunity to resolve this issue and now considers this matter closed. Ron Tonkin Toyota looks forward to earning Mrs. [redacted] future business. Sincerely, Chad E[redacted]
General Manager
Ron Tonkin Toyota

Complaint: [redacted]I am rejecting this response because: The Dealer is scammer. He gave me to sign the papers before I looked on the camera. I never thought that they could install the camera like they didn't even try, and make hole in the car body, and gave me to sign faster the papers do not come back anymore.   I never thought that they could do so. When I checked up the camera, I told them to install the camera on special space where it should be, but not on the licence plate frame. Also I told them to gave me the paper  back, I will sign it when they will done everything  and they didn't want  to give it back.  So I declare that, the paper and my signature is not valid, because it was obtained by fraud.Sincerely,[redacted]