Stay away I have never experience such poor customer support in my life This place has a bucket of excuses for their ***serviceThese people are incompetent and will prove it to you; I was wondering if my service was apart of a TV prank show at times They had our order for about a week and then called us to say they couldn't read their own hand writing! That was followdays later with the same excuse! Then they blamed my wife for screwing up the order! Another company told us the sRon's Open Flame installed was NOT an approved arrangement and it would cause soot in our house! I had to be at the house different times just to be disappointed every time because the project was either not installed correctly or wrong items were installed I was told I was "lucky" that my order was being installed so quickly - about a month after giving them a deposit I was lucky because others were waiting months and they were involved in a big project in Bristol and excuse after excuse! They weren't bust enough to take my money thoughConsidered yourself warned
Stay away I have never experience such poor customer support in my life This place has a bucket of excuses for their ***serviceThese people are incompetent and will prove it to you; I was wondering if my service was apart of a TV prank show at times They had our order for about a week and then called us to say they couldn't read their own hand writing! That was followdays later with the same excuse! Then they blamed my wife for screwing up the order! Another company told us the sRon's Open Flame installed was NOT an approved arrangement and it would cause soot in our house! I had to be at the house different times just to be disappointed every time because the project was either not installed correctly or wrong items were installed I was told I was "lucky" that my order was being installed so quickly - about a month after giving them a deposit I was lucky because others were waiting months and they were involved in a big project in Bristol and excuse after excuse! They weren't bust enough to take my money thoughConsidered yourself warned