Ron's Wireless

Ms [redacted] did come in to our Boost Mobile store with a list of complaints with her device including WiFi not workingShe was asked when and where did she purchase her device .She said she bought the device from another Boost Mobile storeBoost Mobiles are individually owned and operated franchisesEach Boost store is only responsible to replace or exchange device that are bought from that specific storeBoost Mobile stores do not have any on site technician as well Even though she did not buy the phone from our location , still we wanted to give her good customer service and started to check out for the problems that she was claimingThe device was connected to the store WiFi and it did connect and web was workingWe let her know that the WiFi worked and what else she wants us to do to see how our over the phone customer service dept could please Ms [redacted] to her satisfaction with Boost MobileOnce she realized that her “Claim” of “ WiFi not working” proved “untrue” she got agitatedInstead of asking for her phone back Ms [redacted] snatched the phone and headed out the storeOn her way out she started yelling as, "go back to your (explicit) country you (explicit) Arab"That was totally uncalled for and unacceptable, one cannot enter a store and yell profanities and racial slurs to the employees and are expect service as well At this point Ms [redacted] was told to leave the store, service was being refused to her as a result of her actions, words and mannerisms Ms [redacted] then approached the counter asking for the owners card because she was going to report the service to corporateShe was presented with the card and walked towards the door while again repeating her ignorance telling the employee to go back to his (explicit) country and that he is a (explicit) ArabShe then stated that she would never come back to the storeThe employee told her to leave the store because of her disrespectful behavior .After Ms [redacted] heard the command to leave the premises she then turned around approaching the counter once again with what seemed to be intent to start an altercation Feeling endangered wished to protect himself, the property, and the business the employee had upholstered CCW firearm putting it at his side telling Ms [redacted] to leave the premisesFrom the parking lot she called SAPDThe police had come to deescalate the situationThe police had gotten both sides of the story and agreed with the employee in that he was within his rights of holding his ground and refusing service to an ignorant disrespectful customer complaining about a device that was not sold to her from that location

Complaint: ***
I am rejecting this response because: The
owner is lying about what happened Yes, I snatched the phone because he
was being rude No, I didn't want a new phone, I was just asking for a little help Yes, that was wrong of me. I was leaving the store and I did not say
anythingHe started laughing at me and saying something in another language to
his son That's when I asked for his business card because I wanted to
report him to corporate He willingly gave me his card and then he just
got angry He started yelling at me that he didn't want me in his store
and I agreed with him. I told him I will
never come back and He yelled at me to get out of his store. I told him I was leaving he pulled a gun on
meHe pointed the gun toward the ceiling and then put it down to his side He started walking toward me with the gun at
his side, not because I yelling at him because he wanted men to leave the
store His son stopped him; when I started to record on my phone (my phone was not working properly but he didn't know) he put his gun
away. Then walked back in front of me but behind the counter He called me a ft and I told
him to go back to his countryI did not know he was Arab, I thought he was
IndianThen he started saying "Mexico, Mexico." The police
told me that the reason they could not do anything was because it was his store
and he did not point the weapon at me However, the police officers told
me that they would look to see if he had done this before I am in the
United States Army and I have never been treated that way In the owner's response he turned everything around to make it seem as if everything was my fault, it
takes two people and yes I should have just left but he pulled a gun on me, not because he felt he was in danger but because he wanted me to leave
If anyone knows me then know I will not defend myself I did the things he
said I did Thank you, I just want other's to be aware of their safety
Regards,
*** ***

Ms***, In response to your query, here is what actually happened with complainant Ms*** Ms *** came to my Boost Mobile Store with a list of complaints with her device including WiFi not workingShe was asked when and where did she purchase her deviceHer warranty had expired as per Boost Mobile policy of her deviceShe said she bought the device from another Boost Mobile storeThese are standard questions asked to all customers because of warranty coverage Boost Mobile Stores are individually owned and operated franchisesBoost Mobile stores are only responsible to replace or exchange or troubleshoot devices that are bought from that specific storeBoost Mobile stores do not have any on-site technician to trouble shoot devices regardless of where the phone is bought Even though Ms*** did not buy the device from our location, as a courtesy we offered her service and started to check out for the problems that she was complaining aboutAll issues were resolved on the phone including the device connected to the store WiFi networkHer device connected and web browsing and video was workingWe let her know that the WiFi was working, and if she had any other issues or concerns she would have to contact Boost Customer care and they could provide further assistance to her satisfactionOnce she realized that her “Claim of WiFi" not working proved “untrue” she got agitatedInstead of offering "thank you," or asking for the phone back, Ms*** snatched the phone from my hand and headed out towards the door shouting expletivesShe started yelling, "go back to your (explicit) country you (explicit) Arab." This was totally uncalled for and unacceptable, one cannot enter a store and yell profanities, racial slurs and using expletives to the employees, as well as expect customer serviceAt this point Ms*** was told to leave the store and refrain from using expletives and any further service was being refused to her as a result of her racial expletives and slurs Ms*** then approached the counter asking for the owners information because she was going to report the service to Boost corporate continuing to using slurs and expletivesShe was presented with the store card, continuing to repeat her ignorant racial expletives telling the owner to go back to his (explicit) country and that he is a (explicit) Arab She then stated that she would never come back to the store once told to leaveOnce she realized she was being denied service and told to leave the premise and the store, Ms.***, turned around approaching back towards the counter again which seemed to be an intent to start an altercation or physically harm the me the ownerFeeling threatened and damage to life and property, I instinctively took measures and I drew my Concealed Carry Weapon from my waist holster, never pointing it at Ms*** and yelled at her to leave the store immediately or she would be responsible for her consequences as she would be trespassingI never breached from behind the counterShe refused to leave the store and kept saying, Go Ahead and Shoot Me," Thats when my son intervened and forced her out of the storeShe was led out to the the parking lotFrom the parking lot she called SAPD SAPD officers came to as the situation of an alleged complaint, of "pointing a gun to shoot." The police officers heard both sides of the situation, and agreed with the store owner, that he was within his rights of holding his ground and refusing service to an ignorant, disrespectful customerMs*** was told not to return back to our store as she would be considered trespassingI guess she was not content with the outcome of her call to the police, she filed a complaint with Revdex.com As a business we strive to offer the best customer service possible alwaysHowever, it is not possible to please every customerBoost Mobile Store owners reserve the right to refuse service to any individual regardless of race, nationality, class, ethnicity, gender, sexual orientationreligious affiliationFurthermore, we as individual franchise owners are not required to offer assistance to customers devices that were bought at a different location

Ms *** did come in to our Boost Mobile store with a list of complaints with her device including WiFi not workingShe was asked when and where did she purchase her device .She said she bought the device from
another Boost Mobile storeBoost Mobiles are individually owned and operated franchisesEach Boost store is only responsible to replace or exchange device that are bought from that specific storeBoost Mobile stores do not have any on site technician as well Even though she did not buy the phone from our location , still we wanted to give her good customer service and started to check out for the problems that she was claimingThe device was connected to the store WiFi and it did connect and web was workingWe let her know that the WiFi worked and what else she wants us to do to see how our over the phone customer service dept could please Ms*** to her satisfaction with Boost MobileOnce she realized that her “Claim” of “ WiFi not working” proved “untrue” she got agitatedInstead of asking for her phone back Ms*** snatched the phone and headed out the storeOn her way out she started yelling as, "go back to your (explicit) country you (explicit) Arab"That was totally uncalled for and unacceptable, one cannot enter a store and yell profanities and racial slurs to the employees and are expect service as well . At this point Ms*** was told to leave the store, service was being refused to her as a result of her actions, words and mannerisms Ms*** then approached the counter asking for the owners card because she was going to report the service to corporateShe was presented with the card and walked towards the door while again repeating her ignorance telling the employee to go back to his (explicit) country and that he is a (explicit) ArabShe then stated that she would never come back to the storeThe employee told her to leave the store because of her disrespectful behavior .After Ms*** heard the command to leave the premises she then turned around approaching the counter once again with what seemed to be intent to start an altercation Feeling endangered wished to protect himself, the property, and the business the employee had upholstered CCW firearm putting it at his side telling Ms*** to leave the premisesFrom the parking lot she called SAPDThe police had come to deescalate the situationThe police had gotten both sides of the story and agreed with the employee in that he was within his rights of holding his ground and refusing service to an ignorant disrespectful customer complaining about a device that was not sold to her from that location