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Ronald JRuskan, Attorney at Law

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Ronald JRuskan, Attorney at Law Reviews (1)

To Whom It May Concern, We're only having customer satisfaction as our primary objective, we've already refunded the customer Additionally, to clear up a few points, there was actually zero need for a "Revdex.com" complaint, as we clearly state our refund policy on our website and gladly would have not left him nor any other customer unsatisfied ever Our team did also indeed clean up, fix, and improve his computer with our service, as well as provided a month (year) membership, including 24/expert tech support with unlimited calling, with service similar to a concierge where we call the client to make sure they are running smooth rather than them having to call us, which our lesser level members must do Finally, we did not state that we were nor are from Microsoft itself, and actually the client or we, can provide evidence of the contract that we have signed before charging for their membership which clearly and explicitly states that we are independent technical experts who understand and work with Microsoft and other Operating Systems and Softwares The work we were performing does take some time, and unfortunately during the service the customer dropped the call, hence our calling back several times with no answer to attempt to complete, at this point we already had one hour of service time in Also, to clarify we are not shy about our business address, as the client stated our "real" address, is the one and only address we have and it's clearly displayed on our contact page With more than an hour invested and clearly displaying who and where we are, that should also prove this is a legitimate and valuable service requiring time and energy from our tech team We can only imagine however the fault is ours, for not properly conveying or displaying the value, both tangibly and intangibly for the services performed + month membership + 24/access to a dedicated tech team We do however hope that the phone discussion, service performed with client as witness, client visiting our site, client filling out personally the payment/billing form, client receiving/reviewing/signing the membership + service contract with clear descriptions of service as well as an hour of actual technician's time is enough to move the Revdex.com to agree there is no "scamming" Scamming is not possible with such an involved purchase process, with multiple, voluntary, steps/forms with clear explanations of your service(s) and membership including our non-affiliation with anyone or any company, that we are fully independent service provider We hope someday to have another opportunity to serve this customer, and better convey and display the value; additionally, we're in the very process of enhancing our membership offers having mobile app and physical products included, so we're confident before long the customer will reconsider Sincerely, Mashoutable Business Development Team [redacted]

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