Rondeau's Kickboxing

Hi ! Regarding the complaint in all years I have been in business we have used the same forms [redacted] states several times that it is her "fault" for not reading what she signedShe also states that she paid $for a week challenge, which she did but then signs a form so AAC our billing company can take the money outThat does not even make any sense because if she just paid us why would she then sign a form to take money out? The form clearly states its "Continuing Monthy Dues" at the time of the sign up they are asked that if after the week challenge if they want to continue we offer them a discounted rate if they sign up nowIf they say "yes" we pull out another form that says "continuing monthly dues" which clearly states their due date and amount on it for when they billing company will take the payment outWe never pull this paper out unless someone want to continue with the monthly membershipThe cancellation process is also very simpleWe ask for a day cancellation which means weeks into her weeks she could have cancelled itThe client has to send a certified cancellation letter to the billing company and that's itVery simpleWe ask they send the letter certified mail to protect them in case it gets lost or the billing company says they did not receive itWe do not do any hard sales, we are a family owned business and we care very much about each client [redacted] states that she did not even get to participate in the week challenge and out of the kindness of my heart and the motivation I have for clients to get success in fitness I told her she could even start again when she was readyShe declinedHer desired settlement has already been taken care of as far as I knowThe billing company we use cancelled her out but honestly I take this complaint to heart because I know for a fact I ask everyone if they want to continue with a membership and again they only sign the form to continue which is a separate form then our gym waiver if they are continuingI send that to the billing company and NO WHERE on this form does it say anything at all about the week challengeSo we did nothing wrong at allI can get the forms she signed as well to show you proof of what she signed and how clear they areThank you

I have spoken to *** again via email and informed her that the billing company said it is all set and her account is closed with themI also have attached what she signed that day so the Revdex.com can see the documents are clear and informative to what was signed and no where does it say anything about the week program on the continuing monthly agreement paper which is separate from our waiverI think this matter is resolved however I take great pride in my name and how I do business and my only goal is to help people not upset themI am still a business and we do have set ways as far as billing but I am very reasonable and personable with all mattersI take everything to heart and again my passion is to help people which I have been doing for yearsThank you

Hi ! Regarding the complaint in all years I have been in business we have used the same forms*** states several times that it is her "fault" for not reading what she signedShe also states that she paid $for a week challenge, which she did but then signs a form so AAC our billing company
can take the money outThat does not even make any sense because if she just paid us why would she then sign a form to take money out? The form clearly states its "Continuing Monthy Dues" at the time of the sign up they are asked that if after the week challenge if they want to continue we offer them a discounted rate if they sign up nowIf they say "yes" we pull out another form that says "continuing monthly dues" which clearly states their due date and amount on it for when they billing company will take the payment outWe never pull this paper out unless someone want to continue with the monthly membershipThe cancellation process is also very simpleWe ask for a day cancellation which means weeks into her weeks she could have cancelled itThe client has to send a certified cancellation letter to the billing company and that's itVery simpleWe ask they send the letter certified mail to protect them in case it gets lost or the billing company says they did not receive itWe do not do any hard sales, we are a family owned business and we care very much about each client*** states that she did not even get to participate in the week challenge and out of the kindness of my heart and the motivation I have for clients to get success in fitness I told her she could even start again when she was readyShe declinedHer desired settlement has already been taken care of as far as I knowThe billing company we use cancelled her out but honestly I take this complaint to heart because I know for a fact I ask everyone if they want to continue with a membership and again they only sign the form to continue which is a separate form then our gym waiver if they are continuingI send that to the billing company and NO WHERE on this form does it say anything at all about the week challengeSo we did nothing wrong at allI can get the forms she signed as well to show you proof of what she signed and how clear they areThank you

Hi! This member signed up for a program where it says NO REFUND, upon signing up they instantly recieve a meal plan valued at Therefore they now have a product that can not be returned to us at all since it is in a digital format and saved to them foreverIf someone chooses by their
own free will to not participate in our classes that is not on the facilityThis member also signed, see attached, a very clear agreement for monthly dues to continue w/ a day cancellation notice per certified mail to the billing companyThere are not gimmicks or tricks, our paperwork is very clearWe do not force anyone to pick up a pen and sign anything, again if someone does not read something it is not our faultIts amazing how people take no responsibility for their own actions and want to blame and point fingers when its their own choice to not participate or they are frustrated they made the decision in the first place. Our facility offered them all sorts of ways to make them happy, We offered them to use the membership at a later time, we offered her personal training as wellShe CHOSE none of these optionsWE DO NOT GIVE REFUNDS ever and she is also wrong about the amount she was billed, she paid and was only billed one month for She was told to cancel by sending the letter to the billing company by certified mail and it was sent w/ out being certifiedBut they overlooked that since it was recieved and cancelled the accountWe make this an easy process and try our best to make customers happySo again she paid upfront which immediatley was for the meal plan she recievedThen she was billed for only monthAgainshe chose to not partipate or follow the clear directions on how to cancel. Regards, RKB Payment HistoryCustomer Name: *** ***Facility Name: Rondeau'S KickboxingDate Range: 02/02/- 02/02/2018Date Printed: 02/02/2018Date Beg Balance Payment Type Late Amount Paid Return Amount Paid Ending Balance Late Owed Amount Return Fees Owed01/18/2018 $0.00 $0.00 Late Fee $0.00 $0.00 $0.00 $10.00 $0.0012/18/2017 $0.00 $0.00 Late Fee $0.00 $0.00 $0.00 $10.00 $0.0011/06/2017 $0.00 $Visa $0.00 $0.00 $0.00 $0.00 $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
We will agree to disagree on what transpired- obviously there was misunderstanding or else I wouldn't be going through thisPerhaps the confusion, and reason for this complaint is the fact that the billing company is telling me I still owe $If I do not owe that $65, I will take my lesson learned that I dod not knowingly sign up for the challenge (and I KNOW I thought the paperwork was for the challenge, I DID NOT ever know it was for anything beyond that--believe me or don't, I'm not years old..I have no need to lie and offering for me to come back and start again, I wouldn't be arguing this if I could continueIf the $is not owed, please advise AAC so they won't send me another bill in the mail and we can consider this matter closed.
Regards,
*** ***