Rondeau's Kickboxing

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
We will agree to disagree on what transpired- obviously there was misunderstanding or else I wouldn't be going through this. Perhaps the confusion, and reason for this complaint is the fact that the billing company is telling me I still owe $65. If I do not owe that $65, I will take my lesson learned that I dod not knowingly sign up for the challenge (and I KNOW I thought the paperwork was for the challenge, I DID NOT ever know it was for anything beyond that--believe me or don't, I'm not 20 years old..I have no need to lie and offering for me to come back and start again, I wouldn't be arguing this if I could continue. If the $65 is not owed, please advise AAC so they won't send me another bill in the mail and we can consider this matter closed. 
Regards,
[redacted]

Hi ! Regarding the complaint in all 26 years I have been in business we have used the same forms. [redacted] states several times that it is her "fault" for not reading what she signed. She also states that she paid $276 for a 6 week challenge, which she did but then signs a form so AAC our billing company...

can take the money out. That does not even make any sense because if she just paid us why would she then sign a form to take money out? The form clearly states its "Continuing Monthy Dues" at the time of the sign up they are asked that if after the 6 week challenge if they want to continue we offer them a discounted rate if they sign up now. If they say "yes" we pull out another form that says "continuing monthly dues" which clearly states their due date and amount on it for when they billing company will take the payment out. We never pull this paper out unless someone want to continue with the monthly membership. The cancellation process is also very simple. We ask for a 30 day cancellation which means 2 weeks into her 6 weeks she could have cancelled it. The client has to send a certified cancellation letter to the billing company and that's it. Very simple. We ask they send the letter certified mail to protect them in case it gets lost or the billing company says they did not  receive it. We do not do any hard sales, we are a family owned business and we care very much about each client. [redacted] states that she did not even get to participate in the 6 week challenge and out of the kindness of my heart and the motivation I have for clients to get success in fitness I told her she could even start again when she was ready. She declined. Her desired settlement has already been taken care of as far as I know. The billing company we use cancelled her out but honestly I take this complaint to heart because I know for a fact I ask everyone if they want to continue with a membership and again they only sign the form to continue which is a separate form then our gym waiver if they are continuing. I send that to the billing company and NO WHERE on this form does it say anything at all about the 6 week challenge. So we did nothing wrong at all. I can get the forms she signed as well to show you proof of what she signed and how clear they are. Thank you.

Hi! This member signed up for a program where it says NO REFUND, upon signing up they instantly recieve a meal plan valued at 100.00. Therefore they now have a product that can not be returned to us at all since it is in a digital format and saved to them forever. If someone chooses by their...

own free will to not participate in our classes that is not on the facility. This member also signed, see attached, a very clear agreement for monthly dues to continue w/ a 30 day cancellation notice per certified mail to the billing company. There are not gimmicks or tricks, our paperwork is very clear. We do not force anyone to pick up a pen and sign anything, again if someone does not read something it is not our fault. Its amazing how people take no responsibility for their own actions and want to blame and point fingers when its their own choice to not participate or they are frustrated they made the decision in the first place.  Our facility offered them all sorts of ways to make them happy, We offered them to use the membership at a later time, we offered her personal training as well. She CHOSE none of these options. WE DO NOT GIVE REFUNDS ever and she is also wrong about the amount she was billed, she paid 250 and was only billed one month for 100.00. She was told to cancel by sending the letter to the billing company by certified mail and it was sent w/ out being certified. But they overlooked that since it was recieved and cancelled the account. We make this an easy process and try our best to make customers happy. So again she paid upfront 250 which immediatley 100 was for the meal plan she recieved. Then she was billed for only 1 month. Again.. she chose to not partipate or follow the clear directions on how to cancel.  Regards, RKB Payment HistoryCustomer Name: [redacted]Facility Name: Rondeau'S KickboxingDate Range: 02/02/2017 - 02/02/2018Date Printed: 02/02/2018Date    Beg Balance     Payment Type    Late Amount Paid        Return Amount Paid      Ending Balance  Late Owed Amount        Return Fees Owed01/18/2018      $0.00   $0.00   Late Fee        $0.00   $0.00   $0.00   $10.00  $0.0012/18/2017      $0.00   $0.00   Late Fee        $0.00   $0.00   $0.00   $10.00  $0.0011/06/2017      $0.00   $100.00 Visa    $0.00   $0.00   $0.00   $0.00   $0.00