Ronnie Greene Carpet Installation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] accused us today of stealing the equipment that his technician supposedly left with a contractor on the job site As I told him, if I gave his payment to a contractor doing work on his property and he didn't receive it, I am sure that he would not accept that as an excuse ***'s response, "we leave the transmitters and owners manuals on site and I have never had a problem."Then to blame the customer for missing equipment? Not ok Regards, [redacted]

The sample was received today not when requested when the order was placed 12/ Remotes for doors included with the opener were never received Somehow [redacted] feels that a remote that goes in your car is an optional accessory even though the liftmaster model that was specified in the contract comes with them The keypad for outside was discussed many times via email and phone but was not specifically stated in the last quote received ( [redacted] also almost ordered mahogany even though I clearly stated ash I did catch that mistake)The doors do not close due to a pressure sensor error and [redacted] said that the installer wouldn't have left like that Openers were not functional when the installer left At my company, both senior designers and the director of interior design both agree that the color is not a match and should be rejected I am more appauled that instead of fixing the issue, Lifetime is more concerned with collections and threatening legal action Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

The customer and his wife were in our showroom a number of times before placing the order for the doorsThey looked at the doors and sample colorsA contract was drawn up and signed by the customer and a down payment was paidWhen the doors were installed, the customer told the installer the
doors were not the correct colorThe installer contacted the office and they decided to stop the completion of the installation until the issue was resolved as to the color of the doorsWe verified along with the manufacturer that the doors were the color that the customer orderedWe did have a delay in applying the outside decorative hardware because when it was determined to precede with the completion the hardware was out of stock and we were waiting on a new shipment to arrive.We did not refuse to provide the customer with a color sampleWe did say that we could not let them take our sample from our showroom, but the manufacturer would send us a sample for himThe sample did arrive and his wife picked it up todayThe issue with the door stops not being an exact match to the door is because the door stop and the doors are not made by the same manufacturerThe door manufacturer does not make door stop and the door stop manufacturer does not make garage doorsWe get the closest match to the door that is available. The job is completed and if there is an issue with the door openers they are covered under warrantyThe contract was written as Balance to be paid on completionThe owner received the doors that he ordered and we completed the installationWhen we complete a job and are not paid for it, our only recourse is to legally try to collect it. Lifetime stands behind our workmanship and our productWe provide the best product available to us and our manufacturers and behind their products as wellIf a customer orders a product from us and then is not happy with their choice, we do not feel that it is the fault of the manufacturer or usWe gave the customer what he orderedLifetime stands behind our workmanship and our productWe provide the best product available to us and our manufacturers and behind their products as wellIf a customer orders a product from us and then is not happy with their choice, we do not feel that it is the fault of the manufacturer or usWe gave the customer what he orderedThe job is completed and if there is an issue with the door openers they are covered under warrantyThe contract was written as Balance to be paid on completionThe owner received the doors that he ordered and we completed the installationWhen we complete a job and are not paid for it, our only recourse is to legally try to collect itLifetime stands behind our workmanship and our productWe provide the best product available to us and our manufacturers and behind their products as wellIf a customer orders a product from us and then is not happy with their choice, we do not feel that it is the fault of the manufacturer or usWe gave the customer what he ordered

I told the customer that we would take care of any warranty issue for one yearThey have the sample section that matches their doorsI don't know what he is expecting to get from usThe job is completed per the contractHe is upset that we would take legal action to collect our money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [redacted] accused us today of stealing the equipment that his technician supposedly left with a contractor on the job site.  As I told him, if I gave his payment to a contractor doing work on his property and he didn't receive it, I am sure that he would not accept that as an excuse.  [redacted]'s response, "we leave the transmitters and owners manuals on site and I have never had a problem."Then to blame the customer for missing equipment?  Not ok.  Regards,
[redacted]

The sample was received today not when requested when the order was placed 12/15.  Remotes for doors included with the opener were never received.  Somehow [redacted] feels that a remote that goes in your car is an optional accessory even though the liftmaster model that was specified in the contract comes with them.  The keypad for outside was discussed many times via email and phone but was not specifically stated in the last quote received.  ([redacted] also almost ordered mahogany even though I clearly stated ash.  I did catch that mistake). The doors do not close due to a pressure sensor error and [redacted] said that the installer wouldn't have left like that.  Openers were not functional when the installer left.   At my company, both senior designers and the director of interior design both agree that the color is not a match and should be rejected.  I am more appauled that instead of fixing the issue, Lifetime is more concerned with collections and threatening legal action.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]