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Ronnie's Tire Service Inc

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Reviews Ronnie's Tire Service Inc

Ronnie's Tire Service Inc Reviews (2)

I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ronnie's statement of events is falseI was never irrate and never caused even a bit of a sceneThe circumstances reguarding the situation with my car were not properly or politely explained to meI felt reprimanded and talked down to by this establishment for being ignorant in vehicle knowledgeCustomer service was horrendous and others should take caution
Regards,
*** ***

I received your letter dated November 18, 2014_ regarding the complaint submitted on November 17, The complaint ID number is ***At Ronnie's Tire Service we always strive to provide the best service to our customers, so I was disappointed when I received this complaintHowever, I
would like to assure, you that the information in the complaint is not accurate and seems to be more of an issue of misunderstanding on the part of the customer. On November 17, the customer arrived at our business and stated that she had a "donut" on the front of her vehicle and a flat tire in the trunk She was instructed to pull her vehicle into the line that had formed outside of our garageThis is a very busy time of year for us with other customers having their snow tires mounted before the winter snow arrives, and the line can get rather longThe customer waited approximately minutes until her vehicle was pulled into the garage for the repair.When our tire technician, examined her "flat" tire he discovered that the tire was not just "flat" but was in fact destroyed due to extended driving on the "flat"Our office manager spoke with the customer and informed her that due to the extensive damage to the tire it was not able to be repairedThe customer was angered by this statement and informed our office manager that, as she is a female, she was not aware that she should not have driven on the flatThe customer become irate and made quite a scene in our work areaOur office manager spoke with the customer and informed her that she would have to replace the tireIt was further explained that according to the manufacturers, all four-wheel drive and all-wheel drive vehicles must have four matching tiresThe customer has "club" tires (tires exclusive to discount chain stores) on her vehicle and we were unable to sell her a single replacement tire as the type and tread design of the tire would not match and as a result would be unsafe and could cause damage to her all-wheel drive ***The customer was very upset and continued to yell and cause a commotion which was causing discomfort to our other customers, so she was asked to leave. I am sorry for the poor experience, that this particular customer had at our establishment; however, this poor experience was due to us not being able to meet her needs rather than her receiving poor serviceWe could have simply sold this customer a non-matching tire which would have put her and her child at risk or caused damage to her vehicleAlthough this would have given her a more 'satisfying 'experience, we chose not to take the customer's money and advised her to do what was safest for her and her vehicleAs a family owned business, with daughters of our own, I can guarantee that Ronnie 's Tire Service has never taken advantage of a woman for financial gain

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