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Ronnie's Service Center

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Ronnie's Service Center Reviews (4)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
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the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
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[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 29, 2016[redacted],The following is a status update on the [redacted] project -The correct vanity and the new sink top have arrived, were properly inspected and are ready for installation at no cost to **. and [redacted]. The field supervisor has contacted **. and [redacted] and a date...

of 03/04/2016 has been set to complete the project.We have instituted a new policy to address the sink bowl issue from the manufacturer in hopes that we will not experience this problem again in the future.**. and [redacted] will have a 10 year warranty on labor and material. It is our goal to always do right by our customers and we strive to resolve any and all issues that arise on our jobs as efficiently and effectively as possible. We are hopeful that we are building a relationship through our services with **. and [redacted], and that they will rely on us for their bathroom needs for many more years to come!Once again, it is our goal to always do what is right and to serve with an open heart. Once the job is completed if the [redacted]’s have concerns we would we happy to discuss them at that time. Thank you in advance for your cooperation and assistance.Sincerely,Dave CMetropolitan Bath and Tile, Inc. [redacted] Upper Marlboro Maryland [redacted] ###-###-#### FAX ###-###-####

In response to customer #[redacted] we received a cancellation letter via email on Feb 2 @11:08pm. We will be refunding $50 good faith deposit back to customer(see Exhibit A).
Metropolitan Bath and Tile was aware of this situation. A message was taken from customer the morning of Feb 2. A return...

call was placed approx. at 2:00pm that same day but was not aware we had the wrong phone number until we received customers cancellation email early that morning and pulled a copy of customers contract,
Once we realized the situation, we called customer #[redacted] at home and cell at 8:45am. The next morning Feb 3,2015, we also contacted the estimator who also left message on customers cell and home numbers as well as sending the customer an email @ 10:05 am the same morning wanting the customer to please allow her the opportunity to explain and correct any misunderstanding (See exhibit B). As of Feb 16, we have yet to receive any email or phone call from the customer #[redacted].
Metropolitan Bath and Tile has used all resources to try and resolve situation. As I stated in the beginning of this letter we will refund customers good faith deposit. Customer can expect refund within 7-10 business days.
Sincerely,
Lori S[redacted]
Director of Sales of
Metropolitan Bath and Tile

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