Ron's Floors & More

Mr. [redacted] request for a refund is not acceptable to Greenup.  Mr. [redacted] would not allow us to inspect his lawn to confirm his complaint about the treatment did not work or allow us to take any corrective action if needed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

The letter Mr. [redacted] sent to us is an address that we moved from in April.  The fowarding of mail from this address expired the first of October.  Our mailing address is a P.O. Box which is noted on all of our invoices.  The first treatment for Mr. [redacted] was on 7/12/16 which...

included fertilizer and insect control.  There was evidence of sod webworms at that time.  Mr. [redacted] called our office wanting another treatment stating he thought he had sod webworms.  He was informed by our office staff that a service will be set up to address this issue. He was told the lawn should start to recover within 2 to 4 weeks depending on the weather conditions, cooler weather and/or lack of water will delay the recovering time.  The insecticide that was used for the sod webworms controls the insect very well.  There is not an insecticide that will control the moths or eggs that may have been laid.  Moths in the lawn is an indication that there could be sod webworms in the lawn.  Once the sod webworms have been controlled with a treatment, very seldom does a reinfestation occur.  Mr. [redacted] called our office 10/7/16 requesting us to return to check on the lawn.  Our office staff called 10/12/16 to let Mr. [redacted] know we would be out on 10/12/16 to check his lawn and retreat if needed at no charge.  He declined the service and stated our treatment did not work.  Our staff  tried to get Mr. [redacted] to let us come out address his concern, to which he declined the service.We have treated over 2500 lawns this summer for sod webworms and have not a single instance of the treatment not working.  Mr. [redacted] did not inform us at any time that he had someone else treat his lawn.  He did stated he wanted a refund for the last service but would not allow us to come out and inspect the lawn to evaluate our treatment.  A refund would not be allowed if we can not inspect our work.

We have contacted [redacted] to inform him we have credited  his account.  The balance is zero.

We take all consumers complaints seriously.  We contacted Mr. [redacted] on 4/4,5,6/16 and left three messages that we would like to schedule a visit to discuss the service issue he has with Greenup. Mr. [redacted] has not called us back.  So we are unable to resolve this complaint.Harold [redacted]