Roof Care Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So after reading the company's response I found not a single solution to this issue . Regardless of the veh service history that by the way the veh spent over 2 months in another dealer after BMW of elcajon damaged my car then failed to fix it right . On top of this issues the car was in a police reported accident prior to being purchased . It's the dealers responsibility to make sure veh they are selling are not in accidents and get sold over price . I want the veh repurchased for the original amount . This dealership , a Revdex.com awarded center has failed to abide by the laws of the state of California regarding lemon law veh . Because of BMW of elcajon and [redacted] service manager my car has been in the shop the past year for just short of 4 months for same concerns . Also the failure to communicate on the dealers end when I atempted to resolve this issue was very unprofessional . Couldn't even return a phone call . Great service . I would like the car repurchased for full original amount . How can a Revdex.com awarded company be allowed to break the law and still be accredited .
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If
BMW of El Cajon didn't mail the stickers to [redacted] BMW, then they have been illegally in
possession of my belongings, the stickers. I feel that sending the stickers to
the current owner should be mandatory. I also strongly believe that I should be
compensated for any losses incurred due to the delay of my belongings being
delivered. If this matter is not handled ASAP, BMW of El Cajon will leave me no choice but
to consult my lawyer about it.
On 2/3/2016, [redacted] at BMW USA told me that BMW of El Cajon would promptly contact me.
Below are my interpretations of the reasons for them not responding until after
I filed a complaint with the Revdex.com. I will confirm this with BMW USA as well.
o I was flat out lied to by [redacted] at BMW USA.
o [redacted] at BMW USA asked them to contact me. they couldn't and didn't, since
contacting me would involve asking for personal information. Given that fact,
they also didn't tell BMW USA that they wouldn't call.
o This means that they lied.
I have never been happy with the info that BMW USA has provided to me. Again,
either BMW USA lied to them or they lied to me/Revdex.com. I will confirm this with BMW USA.
Sincerely,
[redacted]

Approximately four days ago I received a phone call from the gentleman whose name appears in this complaint, he had indicated to me that he purchased a vehicle in December 2016 from [redacted]. He also stated that he had referred a client to [redacted] and that in doing so [redacted] promised him some all...

weather floor mats for the referral. The customer also said that this was never promised by the dealership but was indeed a promise from the sales person who was personally going to pay for these.  Two months went by and the client could get no response from the sales person indicating that the sales person had blocked his phone number and that he was not returning emails or phone calls into the dealership. I told the client that I would research this for him and did.  In doing so I found out that [redacted] did promise the customer these mats but also that [redacted] had changed his phone to a San Diego number and he had not blocked the client at all.  [redacted] had also told the client it would be easier for him to purchase the floor mats at his local dealership which is in Northern California and that he ([redacted]) would pay for them, but this was not acceptable to the client who said that when he originally did this the wrong floor mats were sent to him so he wanted us to handle it an overnight the mats to him. I subsequently told him I would do this and I would get in touch with [redacted].  The Mats were ordered and they were overnighted to him and as of this email I am sure he has received them. He refused to allow me to explain that all I needed to do was get in touch with the salesperson.  I tried to smooth this over with him I told him that I understood his frustration and I was doing my best to get in touch with [redacted] but it took me a day to do so because he was off.  [redacted] D [redacted]###-###-#### mobile ell us why here...