Roof to Deck Restoration

Initial Business Response / [redacted] (1000, 8, 2014/04/01) */ I have agreed to the customer's request to only be billed for hours

Outstanding work, very efficient and professional
They helped us out in MA during our severe winterDuring the process, a window was broken, which was paid for prior to the window being repairedUnbelievable!
Would highly recommend them

Initial Business Response /* (1000, 8, 2014/04/01) */
I have agreed to the customer's request to only be billed for 2 hours.

My home is a craftsman, one-story stucco; above the stucco are three areas of cedar shingles. Over the years, the cedar has become darkened and it certainly needed a fresh look! I accepted Roof-to-Deck's bid $1648.00 to strip, clean and restain the shingles. The singles were originally dipped in a solid stain to match the light beige stucco.

My first mistake: When the Roof-to-Deck representative came to look at the home, I didn't have the foresight to ask him if the stain they would be applying would match the house! It was only after Roof-to-Deck stripped the cedar shingles that I read that the color offerings of the stains: Cedar, Redwood, Honey and Organic Brown. (Wouldn't the rep have shared that with me?) These colors would not even come close to matching the stucco. I live in a community in which we must have any exterior changes to the house approved. Believe me, none of these colors would be approved!

When I emailed Roof-to-Deck to let them know that their stains would not be acceptable, I inquired about a solid stain possibilities. I was told that their company could not apply another company's product. I then emailed that I did not want them come back to apply the stain. I wrote that I would be hiring a painter to apply a solid stain. The email response I received back indicated that I will be charged $1.069.00 of the $1648.00 charge. Therefore, the hourly rate for a 20-year old (who has done this type of work for only his second summer) to come for 3 hours is $356.33.

Second mistake: I didn't know a professional painter could have prewashed the shingles and then applied a matching stain (we know the color name and number) for significantly less! In fact, the painter's estimate for a prewash and stain is $900.00. Note that my painter wants to prewash the shingles again because there are spots which were missed; he feels that the stain would peel if not done again.

Third mistake: Hiring Roof-to-Deck.

Although the employees who we worked with in the office area with scheduling were wonderful, the service itself is not what we expected. We had replaced several boards on our deck that were rotting and at no time did we have any communications from the company about the possibility of the color mismatch that would occur not only from the new boards but the existing ones as well. We have anywhere from brown to neutral to cedar colors on our now finished deck. It looks very tacky and we are unhappy with the outcome. We were charged a lot money for what we thought would make our deck look better than what it was. We would definitely have to say it looked better when it was just washed and nothing else applied. What we were once excited about, we am no longer. They did state that if we replaced all the existing boards that they would come out and seal the new ones but if we had the money to do that, we would have just built a new deck.