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Roof Works Of Va. Inc.

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Roof Works Of Va. Inc. Reviews (1)

Review: On 3/25/2016 we had a roof repair done on our roof. Roofworks came out and placed an additional flashing around the drip edge of my roof since the rain had been leaking behind our gutters. Earlier that week we had gravel placed on our driveway and a natural stone wall built. The morning that I left the house the stone wall was fully intact. The landscapers that installed my stone wall was in the backyard installing a patio at the same time that the roofing people were fixing the roof on my porch. In addition to the fixing of the roof they replaced some elbows on the gutter downspouts. As a result of the roofers stepping on my stone wall they broke up the mortar on the wall in addition to cracked one of the new stones. Thus leaving my natural stone wall broken. In addition to this one place there is broken mortar and displaced stones near the gutter on the other side of the porch. The roofers are blaming the landscapers which were the same people that installed the stone wall, and would have quickly and easily repaired the damage had it of been them. I spoke with the landscapers before I even reached out to the roofers and they denied being near the stone wall. The crew came out to my house and were extremely argumentative. TJ was the foreman on the job. The two hispanics that were with him were extremely agitated and argumentative. I came out of my house in a calm manner and attempted to just show them where the issues were. The roof continued to leak after the repair and this was pointed out to them when they came back. After waiting 24 hours for a response from the manager at the building. I gave him a call. He refused to do anything about the wall saying it was "not my problem" "was not my guys" and he attempted to say that I was aggressive towards his men which is the complete opposite of how it went down. He told me that he was not going to do anything about it at all.Desired Settlement: This business has the responsibility to repair the broken stone walls that they had broken. Also I want my roof repaired properly as they had stated. I also want a negative feedback placed on this companies Revdex.com link so that all may see who they are dealing with.

Business

Response:

Dear Ms. [redacted],I am in receipt of

your letter regarding the complaint by [redacted].It is an

unfortunate situation that I was not able to resolve this with Mr. [redacted] over the phone, which had been my intent. But my questions to gain more

understanding were met with threats of lawyers and such. As the conversation

digressed to cursing and racial slurs, I felt I could communicate with his

lawyer better than him. As [redacted] stated in

his complaint to you, it’s a quick and easy repair for his landscapers. For the sake of not

arguing, my intent had been to offer him $150.00 off his balance owed, which I

think is fair, since the only witness was my crew who saw the landscapers

walking on it.This would leave a

balance due to Roof Works of $250.00.As for the roof

repair, we performed the work outlined in his proposal as well as some extra

work not on the proposal. We did the work on a Friday and went back out the

following Monday within six hours of his complaint.I am attaching

photos we took of the wall the day my foreman, TJ, went out to meet with Mr.

[redacted] to assess the damage.It appears the border is dry stacked with

mortar holding the coping together. I have always had an open ear when a customer

expresses dissatisfaction. This allows me an opportunity to correct the problem

if there is one and satisfy the customer so they remain a customer.I believe my Revdex.com rating reflects this.Sincerely,Scott ** C[redacted]President

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Roof Works comments are for the most part true. However during our initial conversation he stated he was not going to be doing anything about the damage, even though he had claimed he was going to offer me a 150$ refund to the money that was paid for the work performed. Yes I did become angry, and I did use curse words. Not once did I ever use a racial slur, and to state that I did is a defamation of my character. I will consider this matter closed if he processes the $150.00 adjustment he claims he would originally have offered. As a result I will consider this complaint fulfilled, and would ask that the complaint be stricken from the Revdex.com. Also if the terms are met I will remove my negative feedback from [redacted] so that it will not possibly limit their future business.

Regards,

Business

Response:

Revdex.com spoke with the business. The business is willing to adjust the bill by $150.00. That would leave a $250.00 balance due from the customer. At the time of payment he bill would be balanced out and noted paid in full.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

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Description: Roofing Contractors, Siding Contractors, Windows, Gutters & Downspouts, Roofing Contractors (NAICS: 238160)

Address: 12108 Chewning Lane, Fredericksburg, Virginia, United States, 22407

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