Roof Works of Virginia, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Revdex.com spoke with the business. The business is willing to adjust the bill by $150.00. That would leave a $250.00 balance due from the customer. At the time of payment he bill would be balanced out and noted paid in full.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Roof Works comments are for the most part true. However during our initial conversation he stated he was not going to be doing anything about the damage, even though he had claimed he was going to offer me a 150$ refund to the money that was paid for the work performed. Yes I did become angry, and I did use curse words. Not once did I ever use a racial slur, and to state that I did is a defamation of my character. I will consider this matter closed if he processes the $150.00 adjustment he claims he would originally have offered. As a result I will consider this complaint fulfilled, and would ask that the complaint be stricken from the Revdex.com. Also if the terms are met I will remove my negative feedback from [redacted] so that it will not possibly limit their future business.
Regards,
[redacted]

Dear Ms. [redacted],I am in receipt of
your letter regarding the complaint by [redacted].It is an
unfortunate situation that I was not able to resolve this with Mr. [redacted] over the phone, which had been my intent. But my questions to gain more
understanding were met with threats of lawyers...

and such. As the conversation
digressed to cursing and racial slurs, I felt I could communicate with his
lawyer better than him. As [redacted] stated in
his complaint to you, it’s a quick and easy repair for his landscapers. For the sake of not
arguing, my intent had been to offer him $150.00 off his balance owed, which I
think is fair, since the only witness was my crew who saw the landscapers
walking on it.This would leave a
balance due to Roof Works of $250.00.As for the roof
repair, we performed the work outlined in his proposal as well as some extra
work not on the proposal. We did the work on a Friday and went back out the
following Monday within six hours of his complaint.I am attaching
photos we took of the wall the day my foreman, TJ, went out to meet with Mr.
[redacted] to assess the damage.It appears the border is dry stacked with
mortar holding the coping together. I have always had an open ear when a customer
expresses dissatisfaction. This allows me an opportunity to correct the problem
if there is one and satisfy the customer so they remain a customer.I believe my Revdex.com rating reflects this.Sincerely,Scott ** C[redacted]President