Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Roof Works comments are for the most part trueHowever during our initial conversation he stated he was not going to be doing anything about the damage, even though he had claimed he was going to offer me a 150$ refund to the money that was paid for the work performedYes I did become angry, and I did use curse wordsNot once did I ever use a racial slur, and to state that I did is a defamation of my characterI will consider this matter closed if he processes the $adjustment he claims he would originally have offeredAs a result I will consider this complaint fulfilled, and would ask that the complaint be stricken from the Revdex.comAlso if the terms are met I will remove my negative feedback from [redacted] so that it will not possibly limit their future business Regards, [redacted]
Revdex.com spoke with the businessThe business is willing to adjust the bill by $That would leave a $balance due from the customerAt the time of payment he bill would be balanced out and noted paid in full
Dear Ms***,I am in receipt of your letter regarding the complaint by [redacted] .It is an unfortunate situation that I was not able to resolve this with Mr [redacted] over the phone, which had been my intentBut my questions to gain more understanding were met with threats of lawyers and suchAs the conversation digressed to cursing and racial slurs, I felt I could communicate with his lawyer better than himAs [redacted] stated in his complaint to you, it’s a quick and easy repair for his landscapersFor the sake of not arguing, my intent had been to offer him $off his balance owed, which I think is fair, since the only witness was my crew who saw the landscapers walking on it.This would leave a balance due to Roof Works of $250.00.As for the roof repair, we performed the work outlined in his proposal as well as some extra work not on the proposalWe did the work on a Friday and went back out the following Monday within six hours of his complaint.I am attaching photos we took of the wall the day my foreman, TJ, went out to meet with Mr [redacted] to assess the damage.It appears the border is dry stacked with mortar holding the coping togetherI have always had an open ear when a customer expresses dissatisfactionThis allows me an opportunity to correct the problem if there is one and satisfy the customer so they remain a customer.I believe my Revdex.com rating reflects this.Sincerely,Scott [redacted] C***President
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Roof Works comments are for the most part trueHowever during our initial conversation he stated he was not going to be doing anything about the damage, even though he had claimed he was going to offer me a 150$ refund to the money that was paid for the work performedYes I did become angry, and I did use curse wordsNot once did I ever use a racial slur, and to state that I did is a defamation of my characterI will consider this matter closed if he processes the $adjustment he claims he would originally have offeredAs a result I will consider this complaint fulfilled, and would ask that the complaint be stricken from the Revdex.comAlso if the terms are met I will remove my negative feedback from [redacted] so that it will not possibly limit their future business Regards, [redacted]
Revdex.com spoke with the businessThe business is willing to adjust the bill by $That would leave a $balance due from the customerAt the time of payment he bill would be balanced out and noted paid in full
Dear Ms***,I am in receipt of your letter regarding the complaint by [redacted] .It is an unfortunate situation that I was not able to resolve this with Mr [redacted] over the phone, which had been my intentBut my questions to gain more understanding were met with threats of lawyers and suchAs the conversation digressed to cursing and racial slurs, I felt I could communicate with his lawyer better than himAs [redacted] stated in his complaint to you, it’s a quick and easy repair for his landscapersFor the sake of not arguing, my intent had been to offer him $off his balance owed, which I think is fair, since the only witness was my crew who saw the landscapers walking on it.This would leave a balance due to Roof Works of $250.00.As for the roof repair, we performed the work outlined in his proposal as well as some extra work not on the proposalWe did the work on a Friday and went back out the following Monday within six hours of his complaint.I am attaching photos we took of the wall the day my foreman, TJ, went out to meet with Mr [redacted] to assess the damage.It appears the border is dry stacked with mortar holding the coping togetherI have always had an open ear when a customer expresses dissatisfactionThis allows me an opportunity to correct the problem if there is one and satisfy the customer so they remain a customer.I believe my Revdex.com rating reflects this.Sincerely,Scott [redacted] C***President