I am responding to a complaint regarding an electrical control part that was special ordered as requested by acustomer(ID [redacted] The customer asked our service/parts department for a specific part that they felt had gone out on their machine.The part was not an item that we stocked but could be ordered inThe part was special ordered in as requested and the customerpaid for and picked up the part once it was inWe have clearly marked on our invoice our return policy which reads:NO RETURNS ON ELECTRICAL, ELECTRONIC OR GAS PARTS, BOOKS, PAINT & BATTERIESIN STOCK ITEMS ARESUBJECT TO A 25% RESTOCK CHARGE AND MUST BE RETURNED IN THEIR ORIGINAL UNOPENED PACKAGING.NO RETURNS WILL BE HONORED AFTER DAYS OR IF THEY WERE SPECIAL ORDERED.In addition to the return policy noted on the invoice we have signage at our parts counter stating the same.Sincerely,
I am responding to a complaint regarding an electrical control part that was special ordered as requested by acustomer(ID [redacted] The customer asked our service/parts department for a specific part that they felt had gone out on their machine.The part was not an item that we stocked but could be ordered inThe part was special ordered in as requested and the customerpaid for and picked up the part once it was inWe have clearly marked on our invoice our return policy which reads:NO RETURNS ON ELECTRICAL, ELECTRONIC OR GAS PARTS, BOOKS, PAINT & BATTERIESIN STOCK ITEMS ARESUBJECT TO A 25% RESTOCK CHARGE AND MUST BE RETURNED IN THEIR ORIGINAL UNOPENED PACKAGING.NO RETURNS WILL BE HONORED AFTER DAYS OR IF THEY WERE SPECIAL ORDERED.In addition to the return policy noted on the invoice we have signage at our parts counter stating the same.Sincerely,