Roofing Solutions of Texas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11519515, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11519515, and have determined that this does not resolve my dispute [redacted] has a problem with telling the truth The first brick and mortar person I hired patched a few very small spaces and sealed the chimney He did not think the volume of water entering the roof could have possibly been from a brick and mortar problem He also sealed the chimney This is a contractor who [redacted] knows and reports he has recommended to his clients, so he must trust his work The roof still leaked and the amount of water entering the roof was unchanged by the brick and mortar work The second brick and mortar person also opined this problems could only be the roof Again - [redacted] is the ONLY person consulted about this problem who continues to say "brick and mortar" That reason is simple - he knows he only repaired the flashing and the caulk break down in the Texas heat caused the problem as it leaked again and he does not want to be responsible for the damage his shoddy work has caused Again - this leak is the same that he was originally called about and he thought then it was the flashing He never mentioned the brick and mortar at that point and it was the same brick and mortar on the house.Again - [redacted] got on my roof during this process and, using a hose, sprayed the flashing while his dad and I were in the attic He was able to reproduce the leak and ADMITTED to not having sprayed the brick/mortar OR cap He ADMITTED to me that it must therefore be the flashing and ADMITTED that he did see a breach in the caulking He offered to help pay for the interior repairs and he knows this, and I know this, though several days later he retracted this offer.Because I was no longer willing to let water enter the attic and continue to cause damage, I was forced to find another roofer At this point, I did not trust ***'s ability to fix a roof Again - the second roofer sprayed the flashing only and was able to reproduce the leak Again - that means the flashing [redacted] "repaired" was bad The second roofer replaced the flashing and reported the excessive caulking and old flashing.Again - the roof has not leaked after the second roofing company replaced the flashing The roof company did not touch the brick and mortar and reports the cap is not leaking We have had plenty of rain since this work has taken place in February and no leak I don't know how much proof [redacted] needs to admit the problem was the flashing, although I think he really does know the truth [redacted] in his response is talking about a "handyman" I am not sure what this is in reference to as the second roofer is a major company who does residential and commercial work

Roofing Solutions of Texas works hard to assist every customer who has a warranty issueWe replaced all of the flashing on our clients fireplace in the Spring of We then had two of the rainiest years in North Texas historyAll of our empty reservoirs refilled and overflowedDuring this nearly two year stretch, our client never reported any problemsIn November of 2015, she contacted us and said she had a leakUpon investigating, I saw that the water was streaming down the inside of her chimney box, not the outside as it would be if it were a roof leakI let her know that she either had a brick mortar problem (very likely because her mortar was soft as a result of the brickmason using too much sand in the mix) or a chimney cap problem Our Client hired a chimney repair person to come out and fix the mortarUnfortunately, he did an unprofessional job and left cracks everywhere in the mortarSee the attached PDF with pictures of the cracks and holes that remainedWhen it rained again for a few days in a row, the chimney leakedOur client called us out to investigate and that is when I took the photosI then sealed the holes for her as a professional courtesy so that she would not have to locate another chimney repairmanI let her know the problem was probably fixed, but if not, she needed to have a waterproof sealant applied to the entire chimney Our client let me know a week later that she had all of the flashing replaced by someone else (even though we had been very responsive to her every call and text) and now wanted us to pay for this other handyman's repairsShe also wants us to pay for her interior damagesThe damages at this property had nothing to do with the successful repair that we completed in early They were caused by the gradual erosion of the mortar in her fireplace leading to water wicking inside of her fireplace I am sorry that our client has struggled with these repairs, but we bent over backwards to assist her with this repair last winterWe were out at her property every time that she called and responded promptly to all calls and textsI am concerned that when it starts raining again that our client will have more leaks as more and more of her mortar erodesShe may want to consider having the hole fireplace re-mortared to stop this problem from recurring

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11519515, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Mr [redacted] continues to be very deceptive regarding this matter He repaired, not replaced as per the agreement, the flashing LESS THAN two years before At the time of original leak, he mentioned NO mortar problems and reported the leak due to the flashing With the second leak, he did not want to admit repair by caulking, which had broken down in the Texas heat, and then changed his opinion about the leak to mortar, not flashing But this was the SAME leak in the SAME location The volume of water was so significant, two mortar people, not just the one I hired who [redacted] knows, opined that there is no way mortar could be the source[redacted] himself hosed the flashing and roof line ONLY, not the mortar, by his own admission, which reproduced the leak [redacted] himself, admitted that could only mean it was the flashing [redacted] himself offered to pay for the damages He later changed his mind.Again, I could not allow more damage to occur with the next rain, so I hired a roofing company, not a repairman which he continues to repeat, to offer a second opinion I also considered Roofing Solutions to be completely incompetent at this point The second roofing company also sprayed the flashing and roof line and were able to reproduce the leak JUST AS [redacted] was able to This was AFTER [redacted] patched just a few small holes in the mortar In other words, the roof still leaked after [redacted] placed yet more caulking on the flashing and patched the few mortar breaches.His suggestion that the fireplace and mortar need to be replaced by the builder is absurd The second roofing company, not repairman, replaced the flashing and it has not leaked since this was done I don't know what further proof Mr [redacted] needs to acknowledge they made a mistake

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11519515, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11519515, and have determined that this does not resolve my dispute.
[redacted] has a problem with telling the truth.  The first brick and mortar person I hired patched a few very small spaces and sealed the chimney.  He did not think the volume of water entering the roof could have possibly been from a brick and mortar problem.  He also sealed the chimney.   This is a contractor who [redacted] knows and reports he has recommended to his clients, so he must trust his work.  The roof still leaked and the amount of water entering the roof was unchanged by the brick and mortar work.  The second brick and mortar person also opined this problems could only be the roof.  Again - [redacted] is the ONLY person consulted about this problem who continues to say "brick and mortar".  That reason is simple - he knows he only repaired the flashing and the caulk break down in the Texas heat caused the problem as it leaked again and he does not want to be responsible for the damage his shoddy work has caused.  Again - this leak is the same that he was originally called about and he thought then it was the flashing.  He never mentioned the brick and mortar at that point and it was the same brick and mortar on the house.Again - [redacted] got on my roof during this process and, using a hose, sprayed the flashing while his dad and I were in the attic.  He was able to reproduce the leak and ADMITTED to not having sprayed the brick/mortar OR cap.  He ADMITTED to me that it must therefore be the flashing and ADMITTED that he did see a breach in the caulking.  He offered to help pay for the interior repairs and he knows this, and I know this, though several days later he retracted this offer.Because I was no longer willing to let water enter the attic and continue to cause damage, I was forced to find another roofer.  At this point, I did not trust [redacted]'s ability to fix a roof.  Again - the second roofer sprayed the flashing only and was able to reproduce the leak.  Again - that means the flashing [redacted] "repaired"  was bad.  The second roofer replaced the flashing and reported the excessive caulking and old flashing.Again - the roof has not leaked after the second roofing company replaced the flashing.  The roof company did not touch the brick and mortar and reports the cap is not leaking.  We have had plenty of rain since this work has taken place in February and no leak.  I don't know how much proof [redacted] needs to admit the problem was the flashing, although I think he really does know the truth. [redacted] in his response is talking about a "handyman".  I am not sure what this is in reference to as the second roofer is a major company who does residential and commercial work.

I am sorry that [redacted] has been reduced to calling names in her attempt to get someone else to pay for the damage caused by her shoddy masonry work on her beautiful house. I am sure that it is very frustrating to her to have a house that is less than ten years old and the mortar has caused such a severe leak. [redacted] fails to mention in her response that the work that we did was completed two years ago, was metal flashing, and that her chimney did not leak for two years after that. During that two years, we had an extreme amount of rain that caused hers and many other new repair clients of ours mortar to weaken and erode. This is caused by too much sand being in the mortar mix. I excuse the fact that [redacted] does not know this because she is not a licensed residential contractor. In 2015, we repaired approximately a half dozen clients chimneys that were leaking due to mortar holes and wicking of water through porous mortar. As I told [redacted], we could not do her mortar repairs on the entire chimney because it would require us to rent a sky-boom to do it safely. I recommended that she find someone else. She located her brick repairman on her own. After she told me the name, I said that I had run into him in the past working for other clients. I did not recommend or not recommend her repairman. Unfortunately, the mortar repairman did a sloppy job, told [redacted], and I quote from [redacted], "The chimney is sealed perfectly, It cannot be the source of the leak." Per the pictures that I submitted in my last response and had previously emailed to [redacted], the mortar repairman did only a cursory job, leaving many holes and cracks in the bricks unsealed. After sending the pictures to [redacted], I carefully sealed all of the holes on all of the faces of the chimney that touched the roof. I did this as a free service to [redacted]. [redacted] called and texted many times during this leak issue and I responded every time, even after I pointed out that the problem was mortar and not chimney flashing. The sealing that I did to her chimney is what finally fixed her problem. Without calling me, a week or so later she had another repairman replace our perfectly good metal flashing with new flashing. I am uncertain as to why she did this because up to this point we had promptly responded to every phone call and text that she sent. [redacted] also fails to remember that from the first time that I met with her, I assured her that her problem could only be fixed by properly fixing the mortar or the chimney cap, whichever turned out to be the source of the leak. All of the water that was infiltrating into her house was on the inside face of the bricks in the fireplace. This is not indicative of a roof flashing leak. It only occurs when water is going through the mortar or through leaks in the chimney cap. I am concerned that [redacted] will have ongoing problems with this chimney because her mortar will continue to erode in the future. She needs to have her homebuilder rebuild the fireplace and replace all of the mortar with mortar mixed in the correct proportions. Only then, will her current chimney problem be solved.

Ms. [redacted] had us repair her chimney in March of 2014. After an extensive repair in which we replaced all of the flashing and added ice and water shield around the perimeter of her fireplace, we went through 16 months of extensive rains. There were no leaks. However, during this time period, we...

responded to approximately a dozen new clients who were experiencing odd leaks in their fireplaces where there had never been leaks. We investigated them and discovered that the repeated driving rains in 2014 and 2015 (primarily 2015) had eroded the mortar in chimneys where too much sand was used in the mortar mix. I am a licensed residential contractor along with being a roofing contractor. I have extensive experience in the construction of houses in all phases. The mortar in the chimney at Ms. [redacted]'s house was so soft that in places it could be pulled away with a fingernail. I pointed this out to Ms. [redacted] and she did indeed have a brick specialist come out. Unfortunately, he did not do the work that he promised her. After he was there, I went back to reinspect her chimney. I took multiple pictures of still existing holes in her mortar between the bricks. Then, although it was not part of our original contract, I applied a product called NP1 to seal all the remaining holes. That is what stopped her leaking. Unbeknownst to me, she hired another contractor to come in and change out our perfectly good flashing. This put her in breach of section 7 of our written agreement which in part says "Labor warranty shall be void if any party other than the general contractor works on, changes or affects the area of the project deemed to have an installation defect."  Additionally, what Ms. [redacted] fails to mention in her complaint is that the water was not showing up as a leak below the flashing but rather a leak inside of the firebox. This can only occur if the water is working through the mortar or coming through the chimney cap.  I never promised to fix her interior or pay for her other contractor. From the first day that I went to look at this with her and saw that the leak showed up on the inside side of her bricks, I told her that she had a mortar or chimney cap leak, of which we had investigated and fixed multiple times for other clients in 2015. She only wanted to see it as a roofing repair issue even though she went in the attic with me and observed exactly where the water was coming in. I feel like this is just an attempt from Ms. [redacted] to get money from our company to do her own maintenance repairs, e.g. repoint the brick mortar or have them completely sealed by a real chimney specialist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11519515, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Mr.  [redacted] continues to be very deceptive regarding this matter.  He repaired, not replaced as per the agreement, the flashing LESS THAN two years before.  At the time of original leak, he mentioned NO mortar problems and reported the leak due to the flashing.   With the second leak, he  did not want to admit repair by caulking, which had broken down in the Texas heat, and then changed his opinion about the leak to mortar, not flashing.  But this was the SAME leak in the SAME location.  The volume of water was so significant, two mortar people, not just the one I hired who [redacted] knows, opined that there is no way mortar could be the source.[redacted] himself hosed the flashing and roof line ONLY, not the mortar, by his own admission,  which reproduced the leak.  [redacted] himself, admitted that could only mean it was the flashing.  [redacted] himself offered to pay for the damages.  He later changed his mind.Again, I could not allow more damage to occur with the next rain, so I hired a roofing company, not a repairman which he continues to repeat, to offer a second opinion.  I also considered Roofing Solutions to be completely incompetent at this point.  The second roofing company also sprayed the flashing and roof line and were able to reproduce the leak JUST AS [redacted] was able to.  This was AFTER [redacted] patched just a few small holes in the mortar.  In other words, the roof still leaked after [redacted] placed yet more caulking on the flashing and patched the few mortar breaches.His suggestion that the fireplace and mortar need to be replaced by the builder is absurd.  The second roofing company, not repairman, replaced the flashing and it has not leaked since this was done.  I don't know what further proof Mr. [redacted] needs to acknowledge they made a mistake.

Roofing Solutions of Texas works hard to assist every customer who has a warranty issue. We replaced all of the flashing on our clients fireplace in the Spring of 2014. We then had two of the rainiest years in North Texas history. All of our empty reservoirs refilled and overflowed. During this nearly two year stretch, our client never reported any problems. In November of 2015, she contacted us and said she had a leak. Upon investigating, I saw that the water was streaming down the inside of her chimney box, not the outside as it would be if it were a roof leak. I let her know that she either had a brick mortar problem (very likely because her mortar was soft as a result of the brickmason using too much sand in the mix) or a chimney cap problem.    Our Client hired a chimney repair person to come out and fix the mortar. Unfortunately, he did an unprofessional job and left cracks everywhere in the mortar. See the attached PDF with pictures of the cracks and holes that remained. When it rained again for a few days in a row, the chimney leaked. Our client called us out to investigate and that is when I took the photos. I then sealed the holes for her as a professional courtesy so that she would not have to locate another chimney repairman. I let her know the problem was probably fixed, but if not, she needed to have a waterproof sealant applied to the entire chimney.   Our client let me know a week later that she had all of the flashing replaced by someone else (even though we had been very responsive to her every call and text) and now wanted us to pay for this other handyman's repairs. She also wants us to pay for her interior damages. The damages at this property had nothing to do with the successful repair that we completed in early 2014. They were caused by the gradual erosion of the mortar in her fireplace leading to water wicking inside of her fireplace.   I am sorry that our client has struggled with these repairs, but we bent over backwards to assist her with this repair last winter. We were out at her property every time that she called and responded promptly to all calls and texts. I am concerned that when it starts raining again that our client will have more leaks as more and more of her mortar erodes. She may want to consider having the hole fireplace re-mortared to stop this problem from recurring.