Revdex.com: I have reviewed the response made by the business in reference to complaint ID ########, and find that this resolution is satisfactory to me Regards, [redacted]
Ms***,First I want to say thank you for you businessAfter I spoke with you on the phone last week I recived a compliant notice form the Revdex.com outlining your concernsAs I explained on the phoneAs I explained on our phone call, we have submitted all the final invoices to the Insurance company
as well as it has been turned over to the collections firmOnce we resolve this matter of the amount owed we will issue you the payment accordingThank you again for you businessWe are working hard to resolve this dispute
Company's response below:From: *** *** ***>Date: Mon, Jan 26, at 4:PMSubject: Complaint # ***To: *** Att: *** *** Mr
***, After thorough review of your complaint to the Revdex.com I would first like to say thank you for trusting my Co to be help in the process of the claim you filed on your home for the roof damageIn your complaint you mention several concerns I would like to address for several reasonsFirst and foremost I value the reputation of my company as the Industry leader in professionalism in this businessSecond, if at any point an authorized repmislead you as a client I would like to be made aware of this so I can assure to solve the problem at the source. 1. In your complaint you made reference to “The Woman” convincing your wife to file a claimI would like to know if your wife was presented the findings from the inspection prior to her filing the claim.2. Did you review the contract your wife singed after her making the agreement with RoofMax I would like to note: I received a call from our rep when they were at your home to pick out the color selections for the home, *** and to receive payment that was issuedI was told Mrs*** refused to give payment and got very upset when she was told what the penalty would be for canceling the contract at this timeI in turned called Mrs*** and Let her know I would reach out to you on the same dayWhen I spoke with youWe both spoke about the issues that were mentioned in this claimYou told me you were at work and would return my call after you talked with Mrs*** and allowed her to calm downTo this day I have not received a phone back after leaving you several messages to try to resolve any problems you may have had. In conclusion, I have forwarded this case to my attorney and am not willing to release Roofmax and our interest in this claim
Complaint: [redacted]
I am rejecting this response because:I NEED TO KNOW WHAT HE'S GOING TO DO TO RESOLVE THIS MATTER. I WILL EXPECT TO HEAR BACK FROM HIM BY MONDAY 6/8/2015.
Regards,
[redacted]
Just spoke to Mrs. [redacted] we have agreed to release her lien and the balance owed will be considered paid in full. She will fix the exterior wood problems and the interior problems herself. We both agreed to consider this complaint satisfied.
Ms. [redacted],After extensive review It has been determined that you were presented with a replacement proposal of the existing roofing products (Insulated Metal Roofing) and due to your budget requirements you oped out of that proposal. You accepted the proposal to put an asphalt torch modified roof system on the trailer. In the process of removing the existing metal roof on the trailer we uncovered the fact there was zero decking installed. This included a large cost as to which you were very reluctant to cover. We did everything in our power to try to keep the cost factors to this project as low as possible for you. All work orders on this project reflect a Black Modified Roof System in my system as top which we installed. It is my understanding that we have been to the site to complete a small punch list for the wood you felt needed addressed. At this time in efforts to satisfy your complaint I am willing to coat your roof system with an approved product that will leave a white finish to to roof and provide minor help with radiant heat in the home. Please let me know if this will solve our differences.
Mr. [redacted], in your response you failed to mention a few
important things. First, myself and my
son contacted your office at least four times starting approximately March 23,
2015 by phone to dispute the final invoice.
You never responded to our calls.
Finally, I sent a certified letter to your office dated April 10, 2015
that outlined my complaint. In the
letter I requested a response within 10 days.
You finally called my son and left him a voice mail on May 20th
as you stated. He was traveling abroad
and was unable to immediately return your call.
However, you did not try to call me.
Furthermore, you still have not responded to the certified letter. When my son returned to Florida, he returned
your call and did speak with you. My son
had to inform you that there was a complaint letter, which you were unable to
locate. My son kindly asked that you
find the letter then call him back.
Instead, you asked him what the problem was. After briefly explaining the complaint, you immediately
and unequivocally refused responsibility for anything. Again, he asked that you read the letter that
specifically details the complaint in hopes that you would have a better
understanding of the situation and provide a fair resolution. You stated you will get to it the next morning
as you have other things to do, but you’re
position would not change; I would be responsible for everything. Also, the flat roof is NOT
attached to the main roof at all. And,
the driveway was in good condition prior to the job starting. The contract even notes that there is not
existing driveway damage. The driveway is
broken because the driver of the truck obviously drove off of the side of it. You’re responsible for the negligence of
those you hire Mr. [redacted], not me or my insurance.
As I stated in my first response as well as I stated to your son, I certainly wanted the time to review all the notes. At no point in time did I tell your son when I spoke with him that my position would not change. I have had the time to review your file and It is determined that YES the flat roof was removed and replaced by us mistakenly, 99% of the time we replace all roofing slopes on homes wile we are there. This was an over sight from the onsite production team and lack of communication from the sales team to production. For this I do apologize and have adjusted the bill accordingly. Please have you cable / phone provider either contact my office or repairs completed as needed and I will gladly pay them to do so. As far as the broken driveway, My position will not waive on this. We have no control over the integrity of existing driveways. As a homeowner that is having to replace their roof, this is one of the tangible liabilities that my occur when having material delivered to your home. A small portion of your final bill included rotten wood that was not covered under your claim and you will be responsible for these cost. Please be expecting the revised invoice in your mail withing the next 7 days.Please know I take each and every client and project very seriously, in the 787 projects complete last year we have had very few complaints. Unfortunately your project there are a few billing issues and production problems I feel could have been avoided. I am taking the necessary steps to correct these problems. I personally am not in the home office a lot of the time. I travel between locations ([redacted]) I responded to this madder the very day I was made aware of any problems and will continue to be available throughout this process of correcting all issues. I'm not sure where the communication breakdown went between your son and I, I simply asked for a day to be able to review all issues. At no point did I say you would be responsible for everything.Thank You [redacted] CEORoofMax Corp
Complaint: [redacted]
I am rejecting this response because:I spoke to the owner finally, to only hear that now they are disputing the amount of money my insurance paid them. I was told two days before this conversation from a salesman named [redacted] that my check was at the office and he was going to bring it to me in [redacted]. How can any company have that much confusion. So to this date I still have no resolution and no interior money that is owed to me. I still have a check from the insurance company that no one has come to pick up. I have been asking them to have someone pick this check up. I told the [redacted] about this check, he didn't seem like he even cared that I had it. I have NEVER heard back from the [redacted] to see how the progress of the insurance refund to them is going. He told me he would call me in a few days and I have never heard back. This company is very poorly run and would never recommend them to anyone. Basically there is still NO resolution.
Regards,
[redacted]
we have refunded the 600.00 payment that the homeowner gave us for the repair in light of the Revdex.com complaint due to the amount of rain in tampa we had a backlog of roof repairs that needed to be done. we have released the homeowner and roofmax from the contract and any further obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ########, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First of all, I was TOLD by your [redacted] that the roof would be white. I never received a copy of the job materials list, even when I asked for it just prior to filing this complaint. Second, I did not have a problem paying for the new roof, the original price was paid in FULL before the work began. I had to remind you more than once to send me the invoice so I could pay for the additional charges.This time I would like the list of materials (including product information on the sealant to be used), the work order showing EXACTLY what is to be done (including rehanging the gutters as stated in an earlier order) and updated warranty info covering the new sealant that is to be applied, PRIOR to any work being started.Once I have this information, then we can proceed.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ########, and find that this resolution is satisfactory to me Regards, [redacted]
Dear sirI am under the impression this has been resolved?
Ms***,First I want to say thank you for you businessAfter I spoke with you on the phone last week I recived a compliant notice form the Revdex.com outlining your concernsAs I explained on the phoneAs I explained on our phone call, we have submitted all the final invoices to the Insurance company
as well as it has been turned over to the collections firmOnce we resolve this matter of the amount owed we will issue you the payment accordingThank you again for you businessWe are working hard to resolve this dispute
Company's response below:From: *** *** ***>Date: Mon, Jan 26, at 4:PMSubject: Complaint # ***To: *** Att: *** *** Mr
***, After thorough review of your complaint to the Revdex.com I would first like to say thank you for trusting my Co to be help in the process of the claim you filed on your home for the roof damageIn your complaint you mention several concerns I would like to address for several reasonsFirst and foremost I value the reputation of my company as the Industry leader in professionalism in this businessSecond, if at any point an authorized repmislead you as a client I would like to be made aware of this so I can assure to solve the problem at the source. 1. In your complaint you made reference to “The Woman” convincing your wife to file a claimI would like to know if your wife was presented the findings from the inspection prior to her filing the claim.2. Did you review the contract your wife singed after her making the agreement with RoofMax I would like to note: I received a call from our rep when they were at your home to pick out the color selections for the home, *** and to receive payment that was issuedI was told Mrs*** refused to give payment and got very upset when she was told what the penalty would be for canceling the contract at this timeI in turned called Mrs*** and Let her know I would reach out to you on the same dayWhen I spoke with youWe both spoke about the issues that were mentioned in this claimYou told me you were at work and would return my call after you talked with Mrs*** and allowed her to calm downTo this day I have not received a phone back after leaving you several messages to try to resolve any problems you may have had. In conclusion, I have forwarded this case to my attorney and am not willing to release Roofmax and our interest in this claim
Complaint: [redacted]
I am rejecting this response because:I NEED TO KNOW WHAT HE'S GOING TO DO TO RESOLVE THIS MATTER. I WILL EXPECT TO HEAR BACK FROM HIM BY MONDAY 6/8/2015.
Regards,
[redacted]
Just spoke to Mrs. [redacted] we have agreed to release her lien and the balance owed will be considered paid in full. She will fix the exterior wood problems and the interior problems herself. We both agreed to consider this complaint satisfied.
the clients repair has been complete today , homeowner is happy with the work and still owes us 2500.00 that he said he will pay us now.
We spoke with [redacted] came up with a game plan to deliver his shingles and place his dumpster! He was very happy with the out come.
Ms. [redacted],After extensive review It has been determined that you were presented with a replacement proposal of the existing roofing products (Insulated Metal Roofing) and due to your budget requirements you oped out of that proposal. You accepted the proposal to put an asphalt torch modified roof system on the trailer. In the process of removing the existing metal roof on the trailer we uncovered the fact there was zero decking installed. This included a large cost as to which you were very reluctant to cover. We did everything in our power to try to keep the cost factors to this project as low as possible for you. All work orders on this project reflect a Black Modified Roof System in my system as top which we installed. It is my understanding that we have been to the site to complete a small punch list for the wood you felt needed addressed. At this time in efforts to satisfy your complaint I am willing to coat your roof system with an approved product that will leave a white finish to to roof and provide minor help with radiant heat in the home. Please let me know if this will solve our differences.
Mr. [redacted], in your response you failed to mention a few
important things. First, myself and my
son contacted your office at least four times starting approximately March 23,
2015 by phone to dispute the final invoice.
You never responded to our calls.
Finally, I sent a certified letter to your office dated April 10, 2015
that outlined my complaint. In the
letter I requested a response within 10 days.
You finally called my son and left him a voice mail on May 20th
as you stated. He was traveling abroad
and was unable to immediately return your call.
However, you did not try to call me.
Furthermore, you still have not responded to the certified letter. When my son returned to Florida, he returned
your call and did speak with you. My son
had to inform you that there was a complaint letter, which you were unable to
locate. My son kindly asked that you
find the letter then call him back.
Instead, you asked him what the problem was. After briefly explaining the complaint, you immediately
and unequivocally refused responsibility for anything. Again, he asked that you read the letter that
specifically details the complaint in hopes that you would have a better
understanding of the situation and provide a fair resolution. You stated you will get to it the next morning
as you have other things to do, but you’re
position would not change; I would be responsible for everything. Also, the flat roof is NOT
attached to the main roof at all. And,
the driveway was in good condition prior to the job starting. The contract even notes that there is not
existing driveway damage. The driveway is
broken because the driver of the truck obviously drove off of the side of it. You’re responsible for the negligence of
those you hire Mr. [redacted], not me or my insurance.
Regards,
[redacted]
Dear sir. I am under the impression this has been resolved?
As I stated in my first response as well as I stated to your son, I certainly wanted the time to review all the notes. At no point in time did I tell your son when I spoke with him that my position would not change. I have had the time to review your file and It is determined that YES the flat roof was removed and replaced by us mistakenly, 99% of the time we replace all roofing slopes on homes wile we are there. This was an over sight from the onsite production team and lack of communication from the sales team to production. For this I do apologize and have adjusted the bill accordingly. Please have you cable / phone provider either contact my office or repairs completed as needed and I will gladly pay them to do so. As far as the broken driveway, My position will not waive on this. We have no control over the integrity of existing driveways. As a homeowner that is having to replace their roof, this is one of the tangible liabilities that my occur when having material delivered to your home. A small portion of your final bill included rotten wood that was not covered under your claim and you will be responsible for these cost. Please be expecting the revised invoice in your mail withing the next 7 days.Please know I take each and every client and project very seriously, in the 787 projects complete last year we have had very few complaints. Unfortunately your project there are a few billing issues and production problems I feel could have been avoided. I am taking the necessary steps to correct these problems. I personally am not in the home office a lot of the time. I travel between locations ([redacted]) I responded to this madder the very day I was made aware of any problems and will continue to be available throughout this process of correcting all issues. I'm not sure where the communication breakdown went between your son and I, I simply asked for a day to be able to review all issues. At no point did I say you would be responsible for everything.Thank You [redacted] CEORoofMax Corp
Complaint: [redacted]
I am rejecting this response because:I spoke to the owner finally, to only hear that now they are disputing the amount of money my insurance paid them. I was told two days before this conversation from a salesman named [redacted] that my check was at the office and he was going to bring it to me in [redacted]. How can any company have that much confusion. So to this date I still have no resolution and no interior money that is owed to me. I still have a check from the insurance company that no one has come to pick up. I have been asking them to have someone pick this check up. I told the [redacted] about this check, he didn't seem like he even cared that I had it. I have NEVER heard back from the [redacted] to see how the progress of the insurance refund to them is going. He told me he would call me in a few days and I have never heard back. This company is very poorly run and would never recommend them to anyone. Basically there is still NO resolution.
Regards,
[redacted]
we have refunded the 600.00 payment that the homeowner gave us for the repair in light of the Revdex.com complaint due to the amount of rain in tampa we had a backlog of roof repairs that needed to be done. we have released the homeowner and roofmax from the contract and any further obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ########, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First of all, I was TOLD by your [redacted] that the roof would be white. I never received a copy of the job materials list, even when I asked for it just prior to filing this complaint. Second, I did not have a problem paying for the new roof, the original price was paid in FULL before the work began. I had to remind you more than once to send me the invoice so I could pay for the additional charges.This time I would like the list of materials (including product information on the sealant to be used), the work order showing EXACTLY what is to be done (including rehanging the gutters as stated in an earlier order) and updated warranty info covering the new sealant that is to be applied, PRIOR to any work being started.Once I have this information, then we can proceed.
Regards,
[redacted]