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Roof's Garage Reviews (2)

Roof's Garage, Inc. [redacted]August 29, 2016To whom it may concern:Roof's Garage, Inc. has been in business for sixty-seven years. We take customer satisfaction very Seriously. It concerns us when we hear a customer is dissatisfied with our efforts. However we feel in...

the case assigned the ID of [redacted], there are some misrepresented complaints.The complainant brought his Jeep in at noon on August1, 2016. He explained the problem he was experiencing with it. He then continued to state it had not occurred while enroute to the shop. I did not get to check it out until the following day at which time I did not experience the problem either. Unfortunately this happens from time to time. After several phone conversations, I told him to pick up his vehicle and see what took place. I informed him that I would be glad to look at it again if the problem reoccurred. After driving it from the shop the car once again acted up. The vehicle was returned and this time it acted up for us as well. We were able to locate the problem was with the ECM.The customer was quoted a price of $580,78. After a day had passed the shop received the ok from customer to fix the vehicle and order the part needed for the repair. AutoZone was contacted to order part. They were given the vin number of vehicle and the part number from the original ECM. The part was ordered on Thursday August 5th and was received on Monday August 8th, 2016.Unfortunately the REMAN Company had incorrectly sent an ECM with California emission instead of federal emission. The Jeep would now run but Service engine light was on. The Jeep was given back to customer to have until correct part could be received. We then found out manufacturer did not have one so the original one would have to be sent to Cardone to be remanufactured. August 18th the repaired part was received. The customer was called to bring vehicle back in so the repair could be finished properly. On August 19th the Jeep was brought in by someone other than customer. The part was installed with no extra money charged. The repair was made and the individual signed the receipt you will find enclosed.It is understandable that this was a frustrating situation for the customer. However we feel Roof's Garage, Inc. did everything within our power to provide a fair and positive solution. There were many hours of unpaid labor and paperwork placed upon the business as well. We are notable to control our ability to receive the parts we order. In this case the mistake fell back on the REMAN Company who sent the Wrong part and then could not fill the order. There was no way the repair could have been made until We had the proper working part. The customer received the Service and repairs that were agreed upon.Sincerely,Roof's Garage, Inc.

Roof's Garage, Inc. [redacted]
0pt; margin-bottom: 5pt;">August 29, 2016
To whom it may concern:
Roof's Garage, Inc. has been in business for sixty-seven years. We take customer satisfaction very Seriously. It concerns us when we hear a customer is dissatisfied with our efforts. However we feel in the case assigned the ID of [redacted], there are some misrepresented complaints.
The complainant brought his Jeep in at noon on August1, 2016. He explained the problem he was experiencing with it. He then continued to state it had not occurred while enroute to the shop. I did not get to check it out until the following day at which time I did not experience the problem either. Unfortunately this happens from time to time. After several phone conversations, I told him to pick up his vehicle and see what took place. I informed him that I would be glad to look at it again if the problem reoccurred. After driving it from the shop the car once again acted up. The vehicle was returned and this time it acted up for us as well. We were able to locate the problem was with the ECM.
The customer was quoted a price of $580,78. After a day had passed the shop received the ok from customer to fix the vehicle and order the part needed for the repair. AutoZone was contacted to order part. They were given the vin number of vehicle and the part number from the original ECM. The part was ordered on Thursday August 5th and was received on Monday August 8th, 2016.
Unfortunately the REMAN Company had incorrectly sent an ECM with California emission instead of federal emission. The Jeep would now run but Service engine light was on. The Jeep was given back to customer to have until correct part could be received. We then found out manufacturer did not have one so the original one would have to be sent to Cardone to be remanufactured. August 18th the repaired part was received. The customer was called to bring vehicle back in so the repair could be finished properly. On August 19th the Jeep was brought in by someone other than customer. The part was installed with no extra money charged. The repair was made and the individual signed the receipt you will find enclosed.
It is understandable that this was a frustrating situation for the customer. However we feel Roof's Garage, Inc. did everything within our power to provide a fair and positive solution. There were many hours of unpaid labor and paperwork placed upon the business as well. We are notable to control our ability to receive the parts we order. In this case the mistake fell back on the REMAN Company who sent the Wrong part and then could not fill the order. There was no way the repair could have been made until We had the proper working part. The customer received the Service and repairs that were agreed upon.
Sincerely,
Roof's Garage, Inc.

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