Rooftop at the Providence G

I am writing in response to recent letters that have been sent to us regarding complaint [redacted] file on 8/8/by [redacted] We have reached out to her directly and notified her that a refund was issued in the amount of $for a concert ticket that was not used

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear [redacted] , We just received your complaint via mail through the Revdex.comI sincerely apologize that you have had to wait this long for a resolutionIt is completely unacceptable and we make no excuses for the communication breakdownIt is not our nature nor our intent to disappoint any guests in any facet This is the first time I am personally hearing of the issue and I have fully reimbursed your credit card for the charges accrued on March 12, I left you a voicemail as well and would like to offer my personal apologies for the matterIf you wouldn't mind giving me a call at your convenience, I would greatly appreciate it Sincerely, [redacted] Director of Operations [redacted] ** [redacted] ** [redacted] ** [redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I am writing in response to recent letters that have been sent to us regarding complaint [redacted] file on 8/8/2017 by [redacted]. We have reached out to her directly and notified her that a refund was issued in the amount of $43.19 for a concert ticket that was not used.

Dear [redacted], We just received your complaint via mail through the Revdex.com. I sincerely apologize that you have had to wait this long for a resolution. It is completely unacceptable and we make no excuses for the communication breakdown. It is not our nature nor our intent to disappoint any...

guests in any facet.  This is the first time I am personally hearing of the issue and I have fully reimbursed your credit card for the charges accrued on March 12, 2017. I left you a voicemail as well and would like to offer my personal apologies for the matter. If you wouldn't mind giving me a call at your convenience, I would greatly appreciate it.  Sincerely,   [redacted]Director of Operations[redacted]
[redacted]
[redacted]
** [redacted]
**  [redacted]
**  [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]