Rooftop Construction

I’m in receipt of your letter dated November 16, 2015 and agree that [redacted] presents one side of the story but with a lot more drama than actually occurred. [redacted] had rented a storage unit from us and paid with a check in the name of Avens.  She was provided a copy of our contract that she...

signed and a security password for our facility that allowed her 24 hour access to our facility.  Her contract was to be a minimum of 1 month and listed specific requirements such as required notices for terminating the contract and moving out. Approximately two days later she contacted me and requested to cancel the lease agreement and asked for a refund and security deposit return.  Although she did not meet the contractual requirements for any refund and certainly didn’t provide the required notice to cancel the lease, I did refund the security deposit and issued her a check.  A short time later it became clear that her request for the refund was an effort to obtain money from us for her check that was returned to us for non-sufficient funds. Although I followed up with her NSF check after it was presented to her bank the second time, her bank would not accept the check for payment.  I made phone calls and left massages, and even sent an e-mail but all were ignored.  She did not return the messages or even leave a message on our answering machine.   There was a different address printed on the check compared to the address given on the contract so I thought I’d stop by the closest one to see which was correct should I need to begin legal action.  The tenant’s husband answered the door and I asked for the tenant.  She was there, and peeked over the upstairs railing to talk to me.  Difficult as it was to talk to someone up a half flight of stairs, I stated who I was and that her check paid to my business had bounced.  She said she got paid on Friday and would stop at the business to pay up for the bad check. Customer did not show up on Friday as promised.  The following week or two I stopped by her house again to make financial arrangements.  Although it was clear to me that they were both home, she refused to answer the door to discuss repayment. In the next couple of days I received a letter from the tenant stating that she was forced to use an out of date checking account to pay because we were not set up to process credit and debit cards.  Customer also set up a repayment plan to send one-fourth of the amount owed every other week to be completed over the next 8 weeks.  So far 2 of the 4 payments have been received.  The rental agreement she signed states a charge for returned checks, but if the payments are received as promised I will rescind the charge. Sincerely, [redacted] at USSAM Self Storage